Topic: Can I ask for refund if casino game has bugs? - page 2. (Read 695 times)

Yep. Often everything you say is true. What infuriates me most is the system in which the casino easily accepts your deposit without any questions, but if you win and want to make a withdrawal, then various quibbles begin, but basically the most difficult question arises - KYC. Firstly, they may ask you for a wide variety of documents (which, for example, you may not have, such as receipts for payment of housing and communal services), secondly, they may consider these documents for a very long time, and then either “forget” about you or again ask for the same documents.

In my opinion, the system should work in a completely different way: first you need to pass the KYC (if it is necessary) and only then access to the game. In case of winning, no additional KYC can be assigned. This would be a fair and logical system. But unfortunately, if some casino introduces it (without regard to the others), it will be a loser because no gambler will wait for the KYC if he wants to play here and now and many services are ready to provide him with such an opportunity.

Thank God there is a third solution to this dilemma: you should only use the services of casinos with a reputation, and not new shady projects (which offer suspiciously attractive bonuses haha). If you choose the right casino, then you will avoid such problems in advance and will play without wasting your nerves on thoughts about “is everything fair here” and “will I be able to withdraw money if I win?”

Developers are indeed behind gambling sites and bugs would really appear as the website grows however, it shouldn't be normalized. Gambling providers and platforms are and should be responsible of overall user experience maintenance. However if it is with refund concerning transaction issue, it should be discussed with the team, and with proofs of course as expected to be asked. If you are in a good gambling site then there'll be a refund but in most instances it won't be in an instant; there'll be procedures of checking the transaction on both ends. But again, it depends to the platform 'coz in some instances they are unresponsive with such concerns. Quite unfortunate and really unfair for players who are just doing their thing. Gambling sites should be aware of such tendency and should have known the best thing to do with such cases.

It is understandable that casinos must be diligent in examining jackpot prizes before awarding them to players. This is to ensure that the prize has not resulted from a technical malfunction or error, which could damage the casino's reputation. Although winning a substantial jackpot is an exhilarating experience for us gamblers, it is only fair that we receive the promised reward. If the casino fails to provide the jackpot or compensate for any damages caused by their technical issues, then legal action may be taken.

It doesn't make sense to ask for an inspection if we lose a lot. You are not forced to play at that casino in the first place. You should understand the terms, you should understand the random algorithm, and you understand that it's gambling. The inspector might even say to you that you are playing gambling, what can you expect? Winning a lot?

Game bugs are something that is a rare occurrence on a slot machine or so. It doesn't happen regularly that's why it can be proven technically if checked. Casinos can deny winnings because of bugs but if they are legal business, they should show all the proofs of their claim against their complainant. If it's a physical casino, users can seek advice from the authorities.

You should check the Scam Accusations section and find some cases of casinos refusing to pay out gamblers' winnings for some reason. Of course, the casino will check in detail what causes them not to pay their customers' winnings, usually this is violating TOS or taking advantage of existing bugs rather than reporting it to the casino. I think such cases are rare, but as far as I remember, they do occur and are discussed in the Scam Accusations section.

Regarding this case, rare does not mean never happens. Some gamblers actually take advantage of bugs in certain games to gain winnings and drain the casino. This is never allowed and any winnings will be blocked when the casino becomes aware of it. This is almost the same as abusing a bonus or something, so the casino won't pay it out.

You can always ask, but there's no way to tell if they'll agree to it. Their last line of defense will always be "we won't give you a refund and if you don't like it go to court."

From a legal perspective, you can demand that from a casino that is known for demanding players to return money in the past. If they did that, obviously any judge will grant you a refund too.
Whether you can get a casino to comply depends on your situation, the amount of money lost on that exact machine, how much public you can make the case... I've seen people complain that they never got a promised bug bounty because the casino claimed someone had already reported it.

I often hear of gamblers who fail KYC verification - Accounts frozen due to duplicate accounts detected - IP devil but for bugs, I've never heard of something like that, but it could be that a bug is used by a gambling site to prevent gamblers who win big from getting rewards.
There are hundreds of legal gambling sites in circulation and there are thousands of others that are illegal, the potential for gamblers being deceived is quite large, therefore, to avoid future losses, never carelessly choose an online gambling site, especially one whose license is unclear or a site that is still very new.

The most bugs complaint from users are mainly from visual bugs, so I don't think they would really refund someone's money just because it doesn't load although it is their job to make sure their online casinos are working smoothly.

I think it's hard to prove that gambling websites have an actual bug in their system. As these casinos have databases none of it should have any problem processing internally, until someone who is accessible try to fix while the system is running perhaps someone is trying to manuever the database. I have never read an article where online casinos refunded because of system bug, I only heard they are refunding when you try to enter the casino and found out you showed them a fake ID 

Until the gambler try to prove the error without any evidence,it’s not easy to get refunds from the gambling site.Some gambling site had many cases like this and never refunded the gambler because of the not proven evidence in the gambling site.The bug in the gambling site is not the big thing,because gambling site also the normal website.So it’s work based on the same software and the data base.If the problem in the data base also leads to the same problem in the gambling site.So the gamblers also look into entire game,while playing in gambling site.

Well, it makes sense but the thing is, how will you know when a slot has a bug when you are not the owner of the casinos or the slot machine, and neither are you a worker in the casino as well,  so, it's really hard if you ask me, the casino management are the ones in the best position to tell when a slot machine or game code has some bugs or whatever, and the unfortunate thing is that, they may like never say a damn thing if that bug is Makin their customers to lose their game unnecessarily, they may just keep quiet about it and keep milking unsuspecting customers off their hard earned money, not until may people start talking about how hard  or impossible it is to win playing that game, the casino management may likely never fix the bug.

But trust that when the table turns, and the casino happen to be the one losing due to a bug, then they management will be quick to announce the bug and possibly cancel all winnings from that game or slot, and some may never really care how the customers feel about it..

This I believe is what we can call the imbalances of life, gamblers are always at the mercy of casinos when it comes to matters like this.

I think that's an illegal thing for a casino to do right? To deny you a win because they've got a buggy slots, it's not your fault that you've won in that game because they own that game and before they've deployed that game, shouldn't they have done an extensive test and some quality checking to see if there's something wrong before making it available for players, that's how I see it and so I think that those wins should be legitimate even if it's from a bug, although it can be argued that if the player exploited the bug then they've got some counterclaim.

Regarding the refund because the game was bugged, they can just easily show you the inner workings of the slots or the game that you're playing and tell you technical terms that you don't know and don't care and then at the end they tell you that you can't get a refund because it's your claim against their claim, which is the same as the first one, they'll always win this so there's not a lot of people that's fighting against it.

all games in the casino are man-made which may have bugs that are beyond the expectations of the casino as the game provider. if we as gamblers find bugs that have caused us losses, we can report it to the casino and so they can provide a refund for the losses they have caused from these bugs.

the process is not too complicated if we provide a detailed explanation and strong evidence to support our statement. especially if the online casino is reputable and has many users, usually they will immediately give a refund or even a compensation bonus because we have found the bug and reported it to them.

I do believe that bugs are not that big of a deal because if there is a proper casino then if they do have a bug they will not only pay you your money back, but they will even reward you for finding the bug as well. This is of course not every casino, you may dislike casinos and you are right about most of them, most smaller ones will try to get your money no matter what and you should be careful with those.

However, if we are talking about any decent casino, places like stake or so, then when you find a bug (which would be hard to find in a big place like that) I would guess that you are going to be fine and they will pay you back, it is not going to be a big deal at all. I get that life is not all that simple, but we need to just focus on what we could do with what we get and that means you need to write everywhere that you came across a bug so that they would take you seriously.

Your statement is a facts when it regards to refund since some casino stated it on ToS that a game with technical problem will be resulted to void once proven. The problem is the majority of game with software problem that resulted to lose for players is very hard to prove to the casino because players doesn’t have solid proof on this claim unlike casino that can review the game in the backend of the website.

Mostly, Casino manage to confiscate a win from a game with bug compared to players getting a refund to a game with bug.

It is the duty of a casino that has errors, because it must make refunds, although very few casinos are honest and say that they have had an error with the clients, generally the errors are in favor of the casino, they correct them and do not say anything , but when they are errors where the client wins and does not know that it is a bug then that money stays there, and sometimes it seems a little unfair because it lends itself to misunderstandings, they can say that the casino manipulated the results to not pay the player, So in these cases it is always better that the casino pays for the error, because that can lead to misunderstandings and make things look bad, with a topic that is launched by the Reputation part in the forum is enough to form a problem and it is very rare to say that the player made a mistake precisely when the player was playing, because it is vain to say that the games are only programmed to make people lose.

I don't remember which casino it happened in because they didn't realize the error, what they did was generate massive closures of withdrawals and they didn't let anyone withdraw while they fixed the problem, but I think that later there were many complaints, in the first instance the person It feels bad, because if it is something who feels that they were lucky and then they took everything away from them, it is not a good thing. In fact, as I said before, the duty of a casino is to pay, but when the problem is the opposite, well It is difficult for a casino to accept that there was an error and they have to replace that money, unless they have casinos like stake.co, bitcasino.io which are really casinos that are always at the forefront and that do everything they can to be the best , they will not start fighting with any co-player in truth, things were fair as I say, but why? Because they are old casinos, with a very high reputation, with enormous trust, where they only care about the well-being of their players.

If I am not mistaken, I've read that some casinos refund their gamblers because of errors or bugs that occur in the casino, but I forget which casino. The casino gave refunds to gamblers who made deposits or withdrawals or something other than that, I really can't remember.
But in general, casinos can give rewards to gamblers who find bugs. But if gamblers experience losses due to bugs occurring in the casino, perhaps the casino will give a refund to the gambler, especially if they can provide proof to the casino.
But if someone managed to win the jackpot prize and the casino couldn't award the prize because they accused the gambler of cheating, that would look suspicious because the gambler clearly could have won the jackpot.
Perhaps the casino needs to investigate before they give out the jackpot prize.

Casinos thrive on profit. Gamblers are puppets in a well-designed game where the house usually wins. Yes, system bugs are real, but they're often the least of our worries. Randomization algorithms are the true trick - a digital trick of hand. They use modest wins to get us into the game. The larger the bet, the tighter the noose; it's a well organized game that makes us feel in control, but are we?

Drama ensues after we win the jackpot. Aren't withdrawal hurdles merely another casino tool to delay or invalidate our win? We play by their rules in their arena, but they move the goalposts when they choose. Your skill in navigating these rough waters is admirable, but it's rare. Most gamblers drown in casino red tape. Winners should be paid, but casinos often use their contortionist skills to get out of paying. It's not just about bugs or algorithms; it's a cynical strategy to keep money coming in

How possibility with casino know about bug on their system? I think when success winning huge amount in casino gambling platform as soon possible take withdraw without confirming from casino with how much winning fund. Usually experience casino never have weakness side exactly get bug most of casino have good their game play and less possibility for user winning much amount.

I don't see any cases with casino ask the refund when user winning huge amount, keep silent if there are have small bug with casino platform and withdraw its small by small fund without make casino detected with our withdrawing huge amount in once time. Never have cases when winning jack pot in casino platform are bug or mistake from their site because its our winning.

Technology is nowhere near as simple as you make it out to be, a casino has to run in all kind of hardware and software configurations, so it is unrealistic to expect the developers behind that code to check every single one of those combinations to find out if there is a bug.

So even if a casino has run for years without any problem, a specific set of circumstances could make it that even such a casino gets to experiment bugs, bugs which could affect negatively one of the parties and could produce them massive losses.

Even so, it doesn't mean it's impossible that there will always be some casinos that experience some bugs in the systems they have, it's things out of control that can happen some kind of error due to lack of maintenance on the systems they have. One of the reasons why it is quite easy to get a win with a small amount compared to a much larger amount and that can definitely make gamblers smile is because casinos implement a randomization system that makes things difficult for gamblers but easy for the casino itself especially in terms of making whales who gamble with the amount lose.

The purpose of the casino is to profit from the number of gamblers who lose and if there are some who play with large amounts then obviously it will usually be the target of the casino to drain the budget they carry, but if you do manage to get a certain amount of winnings especially large amounts but on the other hand you cannot withdraw because there are some obstacles that seem to complicate the withdrawal process then I think you can feature the service to ask about it for further stages, To be honest I usually get through it and manage to make a withdrawal after a few conditions are met, after all it is a jackpot that is purely won by the gambler, it doesn't matter if there is a bug or not but certainly the casino should not have a problem with this because they have an obligation to pay the winner.