Topic: Can I ask for refund if casino game has bugs? - page 3. (Read 699 times)

      -  First of all, I have never experienced such a situation, and I have never heard of gamblers in crypto gambling casinos refunding a gambler's fund or the jackpot won by gambling on their platform.

But as you said, in such situations, a casino can really refuse to give it, especially since the refund is a large amount requested. If that's the case, of course you have to try to contact the casino's support to find out their answer to the refund you want to happen.

There are some bad casinos out there that do this to their clients. They make them go through the KYC process. The customers deposit money, play a game, wins or notices an issue and the casinos refuses to pay because they put a lot of hurdles on the way of the customers.. something like say they have reasons to believe that there has been a breach of contract or terms from the player, therefore will not be paid. If every reasonable means fails through one on one appeal from the customer to the casino. Then the customer should get an online casino dispute lawyer. There are gambling laws and they will ensure you get your money back.

All casino platform have high system working and impossible they have bug, how possibility with casino have been operation for several years but still has bug exactly when have user success got jackpot with much profitable earned. Usually when put small amount easily to win or get jackpot but difference case when bet with bigger mount. I agree with your when any casino platform ask refund due bug system we can make post on scam accusation about how cheating from casino platform for user got jackpot.
I think not any bug or way how to cheat in casino platform just depend on our luck or not, but good ideas when getting jackpot don't hold the fund and withdraw its as soon possible.

If you are a winner then pretty sure you wont really be just tending to agree on giving out some refund on the bets you had made but rather you would really be that asking for some
rewards or compensation at least which is more than on the amount you have deposited specially if you do able to win up 100's or millions of $$$. It do really sucks
if ever they would really be making out such declaration that it was really just that a bug.. Trying out to make some verification or inspection request?
I dont see for you to be that knowledgeable on reading up some codes and hashes, unless if they be allowing you to do so but most likely they wont.
Its a private thing and as a user then you would re ally be ending up on hanging on the air.

If you read carefully the OP. It’s the other way around, The topic is about players asking for a refund to a casino for a faulty games they have. Although there’s a lot of cases same that you mention which casino take back the player winning and claiming the software has a bug.

This kind of topic is almost impossible to achieve in reality because justifying your loss due to a bug on games is very hard to imply on a casino to get a refund. It’s easy to accept your losses rather than chase a refund on a casino.

Yes, you can always ask for your money back, but understand that there is still a very poorly explained understanding between what is right and what actually happens.

Unless the casino has a very good reputation and the bug found is actually evident to the public, it will be difficult for the injured player to get their money/chips back.
In most cases that I've heard of, the casino at most grants the player some bonus as a "favor" so that he can be comforted and not try to move forward with a lawsuit.

In any case, these problems only occur in smaller casinos, which have "cheaper" games or when the casino deliberately intends to steal from the player.
In larger and respected casinos it is very difficult to see this occur.

There may be cases out there that are similar to what you said in the thread but I have never experienced it, after all why should the casino call the player to ask for a refund if their game actually has a bug, it should be their fault not the player's and the player deserves to get it winnings, if the casino insists on taking the winnings by force, the casino will definitely try to cheat users on the grounds that there is a bug in their slot game.

I believe it mostly depends on the Term of Service of each casino, to be honest with you. And I believe most of casinos have some clausule about their disclaim of responsibility for the money which can be lost because faulty third party software, like those slot providers and games providers in general.
Though, I believe if there would be case widespread enough and which could have affected hundreds or thousands of gamblers it would be predictable for that casino to try to solve the problem by offering refunds to all those affected gamblers, the reason behind it would be simple and straight forward: if they did not refund, it would be the end to that casino and their reputation could be damaged beyond reparation/solution.
I have personally never had to deal with bugs and a casino getting in contact with me because of some bug in their games which caused some discrepantes with the Random number generator or the rates or winning, and honestly I am not eager for it to ever happen to me..

I've seen cases where the gamblers won jackpot prizes from the slot machine, but had their payments denied due to bugs. The opposite scenario, however, I've never seen. And actually, that is really uncommon, since the gambler needs solid proof to show the machine presented a bug or glitch. It's not only about thinking or guessing, it's about proving.

Unfortunatelly it'a hard to collect evidence, because those bugs happens too fast when you least expect. When playing at a physical casino it's even harder to prove, while playing at online casinos there is a slight chance you are fast enough to take a printscreen from the app on the moment the bug is in action. Even in this case, legitimacy of the print will still have to be proven. So, as you can see, there is a lot of difficulties and barriers when identifying and exposing errors.

What can increase your chances of success, is if there are more gamblers facing similar issues during their gambling sessions too. Everyone charging the casino together, leaves them no room to escape from a reasonable solution, which can be translated into a refund.

I think if an ANN of that casino site is on this forum then if the op doesn't get his refund even after talking to the casino site support he can open a scam association topic to check how true his story is and what site he was scammed by. will go And others will be wary of them. If he is using a reputable casino site then he can definitely expect to get his money back but if he comes across a scam site then he can't expect to get his money back. So getting his money back depends on what kind of site he gambled on

Although this is logical, I have never heard of a gambler asking for a refund due to continuous losses caused by a problematic system until today.

Because I think we are confused to recognize it, when we lose in the game continuously it is a common thing that happens on the slot, we will be very able to lose so it is very difficult to detect that we are exposed to a system that has a bug and makes us lose continuously, right?

What I commonly hear is that someone's account wallet loses its balance, and those are the kinds of things I often hear about for refunds, but I've never heard of what you mentioned.

These issues are in the casinos' TOS, they explain all of this in detail and when people create accounts in the case of online casinos or go to play at a casino, in the case of a physical casino people are playing knowing that they have agreed to those terms of service, It is true that there are many casinos that include points in their terms of service that are disadvantageous for people, but people accepted these terms and for that reason they cannot complain later. for example, if in a physical casino the casino says in its terms of service that the casino in case a person plays on a machine and then the casino carries out an inspection and detects problems in that machine and the casino will not pay that person but will return the money that that person used to play

so that person will not be able to complain to the casino, but that person can complain to the court and the court will investigate the case and make a decision that it thinks is fair. This is because the terms of service of a casino or company have limits and the courts exist to enforce the laws. Even in the case where a person plays and loses and thinks that the machine has a problem, that person must report that case to the court and the court will analyze the case and decide whether that person is right or that person is wrong. people limit themselves to complaining about casinos and don't take the case to court when it comes to physical casinos

It was still debatable if they would pay for the winning prize or not but supposedly, from our understanding, the casino should pay for that because it was their fault. In fact, in the case that we are wrong on our bets, they will never find it as an excuse. These kinds of casinos are totally scams, they don't want someone to take money from them but just love to take money from us gamblers. Until now, there is no proof that the casino offers a fair solution to such a problem usually, the decision is still in favor with them.

Casinos may reject our winnings because it is their business. Even if we ask for an inspection of the slot machine, the casino can still refuse it and we can't do anything about it. That makes sense because the casino owns the business, while we are the gamblers who gamble at the casino. I've never had a similar experience, and hopefully, I won't have one in the future. But if that happens at an online casino, the casino can reject any check we submit and not want to pay our winnings. That may be why we really have to get a trusted casino so that we don't experience any problems and it seems like that's the only solution we can do.

How thoughtful of you to have asked this kind of question?

I do think about it as well, this is especially when I read that a casino didn't pay a player simply because there was a technical error when he won that game. This often also happened in forex trading before now where it's a clear lie by the broker, which is why I know that it's a lie when a casino tells you that a problem happened to the system when you won. They know that there is no way you can verify, but I have seen cases where a duly registered and regulated casino made such a false claim but when sued and experts were invited, they were found guilty of such claims. This explains why they will always deny your withdrawal when such an excuse is made but will never say we reimburse our customers due to a technical error.

How fair is that? I've never believed this though when I read it, I only say that another victim is on point.

This happen in just few months ago where two guys placed a bet and won over #137M equivalent to $137,040,000 and the bet company refused to pay them claiming and defending itself that one of the staff made some mistakes while generating the betted game odds.
https://www.okay.ng/1xbet-faces-accusations-of-refusing-to-pay-n137-million-in-winnings-to-two-nigerian-bettors.
This really sucks on how gambling sites only focused its terms and conditions towards it benefits without considering the gamblers to be justified.

All the edge was already on them including this "technical problem edge". The matter you brought was when there's a bug that would cost them money they'll void the bets but if they win despite the bugs, they won't tell their gamblers. That's how non reputable casinos work, so I suggest that you look and play on a reputable casinos as their reputation cost more than a million dollars and this bug problem could ruin their reputation too, so they won't allow that to happen.

If this is the case, you should contact the customer support of that casino so that they will give attention and solve your problem. But we are not always sure if they will reimburse your winnings and the money you bet. So better to check if the casino you are playing is legit. You can also take legal action but it will cost more.

One more thing, I’m sure that the management who run that casino will make sure to check with the casino if there are any bugs in the slot you are playing and you must have proof that the slot has made an error, because if you don't have one, and you are just creating a story about it, then there’s a bigger problem. Already.

But so far, I haven't heard much that in that case, maybe others can encounter something like that, but others don't hear much about it because they just don't care.

It depends, cause there are some cases that when a slot or casino game is faulty it could affect the probability of winning. I think the casino would only check if there are some bugs in the game if you have won a big amount of prizes, cause for sure they would let you win let's say if it is only below $100. This would be difficult if you are playing an online casino, for sure you won't play gamble while recording your device unless you have experienced already this kind of scenario, but if you are playing in the actual casino, they can use CCTV to check or even the machine if there's an error. I suggest reading the terms and condition regarding this issue, cause some casino doesn't refund or give you the winnings if you encounter any kind of bugs while playing.

Honestly for myself I have never experienced things like bugs in my gambling journey, I have never found some games that have errors when I am playing whether it is suddenly the game exits itself while I am playing or whatever and for sure I have never experienced things like that. On the other hand I'm sure there are only a few or quite rare buds like this in casinos, especially online-based ones, although not entirely, because after all casinos must have very good security and management of the systems they have and also because the money that rotates every time is very large there from the many gamblers who are playing.

But if something like that really happens then obviously I think all gamblers will definitely contact the service that has been provided by the casino itself by asking a few things, but for a refund I think it is quite rare for casinos to do except just by providing some services, and for the refund problem maybe it also really depends on how good the prestige and rating the casino has, if indeed they are one of the biggest casinos then obviously in terms of service it must also be quite satisfying including the possibility of a refund when a bug like that happens.