Topic: Can I ask for refund if casino game has bugs? - page 5. (Read 695 times)

I've seen similar cases before, and most of them fail to get the refund because they can't prove it aside from witnessing it on their own and saying the game is rigged.

I assume it's possible because casinos have the right to confiscate your winnings if they find you taking advantage of a game-breaking bug and it's probably the same if you're on the losing end.

I had a similar experience years ago, but I let it go because I didn't record any of my sessions or have other proof to confirm that it happened.

if some people say they have never heard of a case like this, they may be forgetting or not knowing that there was a thread about a woman winning a jackpot from a land-based casino machine but the casino refused to pay her winnings on the grounds that the slot machine was broken.
for more details you can read this thread https://bitcointalksearch.org/topic/m.61574061


source from within the thread https://www.unilad.com/community/woman-won-43-million-offered-steak-dinner-instead-055644-20230108

I dont intend to discuss that thread again, but I'm pasting it here just to provide an explanation of an example that errors in slot games or bugs have been experienced by other people and the story from the thread says that a broken slot machine is the same as a bug in an online slot.
so it won't be that easy for us to get a refund from the casino regarding the bug because the casino has full control over everything to give every reason to refuse payment from the gambler's winnings or losses.

but for trusted casinos like my favorite casino, they have never had a bug problem like this because if there is, the casino will definitely try to detect whether there really is a bug in the game and if it is true, it will most likely refund our budget, but if it is detected, the slot does not have a bug problem. there will be no refunds.

this problem is a bit difficult because it all depends on the policies each casino because they have their own rules and it is better to avoid this before problems occur. I mean, think of slot games as just games and use a small budget so that if a bug occurs you will never be disappointed.

But how can you prove that your losses were due to a bug and as such you deserve a refund of your losses? Casinos are going to be very skeptical about those claims, and even if you could demonstrate there was in fact a bug, I suppose they could argue you should have reported the bug and stop gambling and those losses are on you anyway.

So my point is that while a casino could claim your wins have been because of a bug, and get away with it, this is way more difficult for a player to pull off.

If a gambler loses a game and feels that his loss was due to a bug in the game, he can contact support and explain that the game had a bug and it caused his loss. Because once I encountered a bug in a slot game where the reward I was supposed to get didn't enter my account, so I immediately contacted support, explained the problem in detail and they acknowledged the bug and gave me the reward I was supposed to get.
There is no need to worry about reporting bugs, because if the casino operates honestly they will admit their mistakes. If they are reluctant to admit the problem, you can open a thread on this forum or contact the gambling commission even though that is more complicated.

Most bug problems that occur in casino game usually make it easier for gamblers to get big wins instead of losing, same thing often happens in local fiat casinos and of course they not only refuse to make payments but also freeze the account.
I don't really know about the same thing in crypto casinos, because while playing on crypto gambling sites, I have never experienced playing on game system that has bugs.
Moreover, I heard that there is ban on playing in games that experience bugs.
I also heard about the same problem but didn't really follow the developments because the site used was not trusted site, so my assumption was that maybe it was just manipulation on the part of the gambling site team.
But isn't it in game that experiences bug, don't it be accessed and there is notification that the game is in state of repair?
It not easy to find games where bugs occur, but some people try to find them and use them to win big, even though the winnings won't necessarily be paid out.
But it also makes sense if the gambler experiences big loss then to ask for an examination and return the loss if the same thing happens if the gambler wins big.
This will be better service and can provide positive sentiment towards gambling site.

I have never had such an experience and have also not seen anyone in my area that have had such an encounter. But the terms of services should be able to stipulate how this issue should be handled. A reputable casino should be able to find a balanced position in this matter. If gamblers can be denied payment because of system malfunction then the casino also should be fair to treat gamblers the same way.

The gambler should contact the support service with proof of his claim and I guess a good casino will do something about it. Another problem on the side of the gambler will be how to prove that the game has bugs since it is the casino that could successfully access its systems to ascertain such proof. However, a fair casino will not hesitate to do the needful if the claim is valid. While other dubious casinos will see it as an opportunity to defraud the gambler especially if the amount is reasonable.

Ohh this is a difficult situation especially if you are the person claiming to be the winner.

In some casinos, they are legally entitled to withheld any of your winnings if it has been proven that the cause for such jackpot was a glitch on their system. This is the reason on why we have read some posts about gambling winners who were stripped out of their jackpot winnings due to a "technical glitch" found on the system of the casino.

I do not know on how you can contest this but this would be a battle of the evidence. If I were the gambler, for sure I would be pissed but if you are against a tyrant with at least unlimited supply of money in a court case, most likely you would just accept the settlement, if any, has been offered.

I've never experienced it, but if happens to me, I am not sure the company give me back my money if I lose because of the bug. And I am sure also I won't return the money if have a bug also. We come to the casino just to play. We don't have to think if the casino is not ready yet if we can bet the button and place a bet. So if the casino hasn't already yet, they must have announced it, and do not allow us to place bets, and push the button, just simply like that.
So, don't blame the players if have a bug or problem. Just to be fair like the rules.

Casinos would never refund you your money.

How can you proof that they have bugs? It's your word again theirs and we know that the rules and laws are always in their favor.  I remember I stumbled into a law like this where they did you you made an outrageous win they have the right to confiscate your winnings if feel their machine malfunctioned . There's a law for it

Never heard of a casino refund for bug, but I do not think it is impossible. Loosing is mostly common in casinos unlike winning, so imagine if every gambler demands for slots inspection. Also I think that because the money won is usually a multiplier of the original amount, gamblers do not like to demand for inspection and raise attention or noise because their gambling capital or amount is very small. If a gambler gambles with a huge amount and looses, if he demands slots inspection following all legal channels, it is possible they get it, because it is not impossible still for some casinos to rig their machines.

Minding one's business and focused entirely on winning and losing in casino. Most casino doesn't reply because you might be busy with work and indulging in house activities will not lower any one self-esteem, the wr fire for the main club. The pretense we see is coming from these excellent players, I've watch these players growned to become more promising and careful. If you don't mind, there's limitations of texts sent as complaints because these casino are very strict and will punish offenders who are too cruel and don't regard any problematic issues arising.

I am sorry to ask you this question. Did you read the OP at all?

OP is asking that if you gamble, like using a slot machine, which we know can have bug as this has happened some times in the past that a gamblers that uses the machine would win too much amount of money like $50 million. The casino may not want to pay the gambler or not able to afford to pay the gambler.

This is not about a machine that is faulty that led to loss, but the one that is faulty and led to big win. OP said, if it is loss, the casino will not say anything, but if it is a huge win, the casino will say the machine has bug.

The gambler which is the victims should be in lawsuit with the casino if not paying. The court will accept that it is a bug but the gambler will still have to be paid some amount of money which is still not small but not all the money won.

 For some casinos you could send a complaint or an appeal, provided that you give them the proper documentation stating the fact that you experienced a bug on their part which led to the loss. if you couldn't provide such then you're sadly not gonna get too far. Some casinos outright trash these kinds of cases and complaints cause there's nothing in it for them monetarily. If you personally experienced this and are looking for options to take your win/money back, check with your casino first if they offer such, I personally take it as a red flag if the casino I am in's not taking complaints about game-costing bugs and glitches but it's all a matter of preference. If they take your complaint to heart and fix your issue, congrats, if they don't. I suggest you take your business elsewhere.

The gambler who doesn’t have enough proof to argue with the support team may not get the appeal of the case with the gambling site.Because every gambling site will have the backup of our playing in our account,If you claim the false one,they will easily check with your account backup.So you will be easy captured by the gambling site.The false claim may leads to the ban of the gambling account due to the attempt of fraud against the gambling site.

The gambler who can find the bug without loss of any money also rewarded by the gambling site.Not only the gambling site,the normal website itself encourages the bug finding by giving the reward to the bug finder in their site.Sothe refund was possible in the gambling site using the bugs.

I think that I have gone through that one or I completely forgotten that there was.

So if it happened in the real life and the casino unable to pay the whole amount but only a few from the principal amount that have lost due to that bug, it means that they do it as well but for some conditions.

I agree but if the amount is insubstantial, the customer won't probably spend his time and money on it as it's not worth it.

Asking for a refund is fine as long as you have a valid proof.
As a simple gambler, its hard to tell a bug but if you experience it regardless if you win or you lose it, it is still better to communicate it with the support since there are times that the site will not give you the reward because of the bug, well you have to contest it because it not your fault in the first place. So far I didn't experience any bug in my gambling activities, hopefully that I'm free from this kind of stress because I know how stressful this is.

you are lucky to get such credit. and more then likely you are playing on a reputable site because you don't need to complain just to get what was owed to you. because even if we say it is not that much, if the casino is running a legit and good management, they will surely do what is right for their players. but if you happen to play on a fly-by-night casino, don't expect that they will do such initiative of returning your funds. even big amount they will shrugged it off and find loopholes not to pay the player.

and if you are fortunate that you are playing on a casino with active thread on this forum, you can easily reach out to them. and if not, a lot of member will assist you in solving your problem as they won't stop if the claim is valid and has substantial proofs. also, check their terms because in some sites they have clear statement when it comes to instances where your game is affected by any bug experienced.

If a gambler wanted a refund due to bug, then he should contact customer support.  From there, the technical staff will study the case and verify if there is really a bug that happens.  I experienced this kind of stuff in one of the casino here where the amount won from a bonus round is not credited to my account due to a bug.  I did not file a complaint due to being lazy and the amount isn't that huge (around $30).  So I just think of it as a loss.  And continue my session until I depleted my fund. I was surprised the next day when I opened my account and clicked on the slot game that did not give me my bonus round winnings to find out that it was fixed and reanimated my winnings crediting it to my casino account.

This experience is somehow a positive one, but obviously, if a gambler is playing in a reputable casino platform, any bet denied due to bugs will be credited back to the player unless the ToS says otherwise.  If they have this bug-hunting reward program, the player who discovered the bug may have received more...

It's true that such bugs are usually detected by abnormal wins that ring bells to the casino's security system, after which a background check will be conducted. In the event of lost funds, you'll need to provide evidence to back up your statement and possibly a way to reproduce the bug. The casino itself plays a vital role in how cooperative they are; I wouldn't be surprised if they didn't bother with a so-called bug that runs in their favor.

It has never happened to me, or I haven't realized anything suspicious yet, but I've seen quite a few incidents on the forum of users claiming that a casino is refusing their withdrawal because of a loophole that enabled them to take advantage of a bonus or simply a bug in their system. We can never be 100% certain of how accurate these reports are because there are always two sides to the same coin.

However we will not get justice in that case unless you can prove that the bugs and exploits have compromised the betting system to the point of making many gamblers lose under any circumstances, so it is possible that the casino will issue refunds to maintain reputation but if the reports and evidence are inconclusive anyone, then your report is rejected and the casino never refunds your losses. My conclusion, your report depends on the response of many gamblers and if they doubt the betting system in the casino because they lost due to bugs, then the casino will consider a refund due to reputation factors.