Topic: Can you contact Tradehill? (Read 9343 times)

I'm also one of those still owed money. Emailed them tons of times for over a year, and nothing until now. Last thing is their website seems to be completely down.

Anyways, I've spoken to lawyers that confirm that the claim can be litigated (assuming there's a total amount large enough to finance the fees).

I'm now in the process of gathering people interested in sharing these costs. If you're owed money, please PM me with a contact email and details about what kinds of proof you have, what you've tried to do to reclaim, etc.

Under $10,000, California small claims court should work. Over that, you need a lawyer.

  How many times tradehill can scam people ?
Please guy stay away from tradehill 

Can you share the legal info please?  Tradehill still owe me a fair amount of btc that could be in the 6 figures at the current rates.  I have tried to contact them but they have never answered the email after their initial response asking for account info.

What kind of legal action can I take and how, I don't live in CA, but I can drive there to file legal action if I know where to start.  Thanks.

That was quick.

Could you send me the wording that you used for threatening legal action?

You can PM me, or post it here, whichever suits you better.

I received the coins the SAME day I emailed my threat.

Thanks a lot for sharing your experience with Tradehill.

I have sent a similar email to TH, about 2 weeks ago. No response until now.

How long did it take until you got your bitcoins back?

Yes, litigation works in these situations. Even threats of litigation sometimes work.

There's a whole system out there designed to deal with people who take the money and run. There are business called "skip tracers" who specialize in finding people who ran. Lawsuits where they just refuse to pay up are usually not very complex or expensive.

I see this thread died off in November but figured I would drop notie of my experience with TH.

I was one of the many customers whose bitcoins vanished without notice when Tradehill shut down two years ago. After an email sent to the support@tradehill address, Jared Kenna answered me quite promptly verifying the amount owed to me and asking me for a wallet address he could deposit them to. I immediately responded with my wallet address and thanked him for his business.

Weeks and months went by without any news about my coins. I started emailing TH support 3-5 times a week asking for the status of my coins without receiving a response. Eventually, after 5 months, I sent an email threatening legal action. Surprisingly, my coins were returned that same day and Jared Kenna contacted me again to verify that the transaction had gone through properly.

It was a long hassle but ultimately everything got straightened out.

In theory, that is correct. But they live in the US, I live in Germany.

In addition, I don't know if the new Tradehill company is liable for the old Tradehill company.
Do you know?

This is the point at which you file a police report for fraud.

It's someone in the US, and you have names and addresses.  They can be found and arrested.

Like you, I have tried every possible channel, but never reached anybody.

I tend to believe now that Tradehill is/was a scam.


Best regards,
Gabriel.

Hi,
I am also very eager to contact Jered Kenna and/or a representative of Tradehill. I have tried all the various point of contacts suggested and have had no luck. I am one of the original Tradehill account holders who never received a refund of their balance.

About 6 months ago I sent an email to Tradehill, Jered responded, confirmed my account balance and requested a BTC address so he could send the funds. He said he would send out the funds but never did. I have sent multiple gentle 'reminder' emails to both his address and the info address but have never received a response.

Has anyone heard from him or received funds recently?



Thanks

I guess the same holds for [email protected] ?

Hi Ryan & All,

sorry for the long silence - after my last post I had to go on vacation for 2 weeks.
Hopefully, I can resurrect this thread.

About a week ago, I called the phone number that Ryan_Singer has given ( (415) 422-9628), the answering machine seemed to work fine , the automatic answering text seemed OK, too, I believe I have spoken clearly, but nobody has called me back yet.

Last week, I have also sent two emails: one to support at tradehill.com , the other one to allison at tradehill.com.
Both of them were returned today, with the same error message:
<[email protected]>... Deferred: Connection timed out with cf-ssl29152-protected.tradehill.com.
Message could not be delivered for 5 days


Anything else I can do to reach Tradehill ?

Best regards,
Gabriel.

Haha, Nagle has become Bull, the sky is falling!

Right. Tradehill portrays itself as "the secure and reliable virtual currency trading solution for professional investors, businesses, and governments." One would expect that to be followed by "Member National Association of Securities Dealers, insured by Securities Investor Protection Corporation". But no.

There's also SEC registration as a broker-dealer. The 1934 SEC act defines a "broker" as "any person engaged in the business of effecting transactions in securities for the account of others." The SEC continues:

Here are some of the questions that you should ask to determine whether you are acting as a broker:

• Do you participate in important parts of a securities transaction, including solicitation, negotiation, or execution of the transaction?
• Does your compensation for participation in the transaction depend upon, or is it related to, the outcome or size of the transaction or deal? Do you receive trailing commissions, such as 12b-1 fees? Do you receive any other transaction-related compensation?
• Are you otherwise engaged in the business of effecting or facilitating securities transactions?
• Do you handle the securities or funds of others in connection with securities transactions?

A "yes" answer to any of these questions indicates that you may need to register as a broker.

Tradehill has to answer "yes" to all four of those questions.

Now that we have a court decision that Bitcoin meets the criteria for an "investment contract", and thus is a security, all those regulations apply to Bitcoin exchanges in the US.

(Bitcoin needs broker/dealer regulation.  Go re-read the list of Bitcoin scams. This isn't petty cash any more. Amateur hour is over.)

Have you seen the other locations of Bitcoin startups?  Everyone has to be scrappy at this point in the game.  And would you want random people from forums coming into your office, when your services don't require them to?  I'm not sure what your expectations are, but every Bitcoin startup is working with a limited supply of cash.

How's the Dwolla lawsuit coming along?

There's a bunch of people still waiting for the BTC Jared Kenna stole from them last year, what of that?

Dear All,

I would like to express my apologies to anyone who has had difficulty corresponding with Tradehill. We always strive for timely responses to [email protected] and quality care from our Client Services Department. I'm disappointed to hear we have left anyone feeling frustrated or unable to contact us directly. To GabrielZ specifically, the server on which our phones are hosted was down for two days last week, which corresponds with the time frame of your attempted phone call. We have rectified the issue and, if you are willing to give us another chance, I invite you to reach out again. I am unaware as to why your previous e-mail was not sent through, but we've tested our servers and verified they are working properly.

I would also like to apologize for the confusion with multiple addresses floating around the web and appreciate your concern with verifying our office's location. We are located in the Spear Tower of 1 Market Street in downtown San Francisco. As a security-conscious company, we do not publicly release more specific details of our location, except in professional correspondence. We are, in fact, a sub-tenant of a Spear Tower lessee: as a rapidly growing start-up, we enjoy the freedom to take on additional office space as needed. If you are interested in scheduling a visit to our office, please contact our client services team at [email protected]. You may also call our office at 1 (415) 422-9628; leave a message with your name, phone number, and purpose for calling; and our appropriate team member will return your call within one business day, though we always aim for much faster. For those unable to schedule an appointment for an in-person visit, I invite you to check out our Facebook page where you can stay up to date with photos, event invitations, and special announcements.

If you would like to chat with some of our staff, as well as other Bitcoin enthusiasts, Tradehill hosts the monthly San Francisco Bitcoin Social. Though the location occasionally differs, our standard location is a large office space at the intersection of 20th and Mission Street. This space is graciously offered to us for these events, however Tradehill does not own or currently lease this space. Please join the meet-up group for the exact address and we'll see you at the end of the month.

Thank you for your time and, again, I apologize for the confusion and any distress it may have caused.

Sincerely,

Ryan Singer
President and Co-Founder
Tradehill, Inc.