Topic: Canaan scammed me for 6000$+ - page 4. (Read 916 times)

Since he had to go though KYC in order to order the miners (according to your TOS) how come you don't allow the change of the address? What's preventing you from verifying his identity one more time, to be sure that is the same person who ordered the miners in the first place?

While checking your TOS, I found something I haven't seen at any legit online shop. Is that really how you treat your customers, not allowing them refund at all?

1. The Canaan Official Online Shop and the Telegram Group are real. So we are not so-called scammers at all.
2. In response to your request, we are required to refund the designated account he gave instead of the original wallet because "HE DOES NOT HAVE THE ACCESS TO THE ORIGINAL WALLET" which we cannot satisfy. Refunds have always been refunded in the same way. If there is a problem in this regard, it is not our responsibility, and we will not rashly remit money to unfamiliar or unsafe accounts.
3. Within 12 hours of this incident, we have been doing our best to communicate with all company departments to help customers get refunds. But you kept verbally abusing and attacking us, which was disappointing. Nevertheless, we still are working hard to help customers complete refunds.

I read your conversation with support, reposting the image to make it easily readable for everyone:








Sorry to say it, but with the kind of meltdown you had I would have put you on ignore too and stopped chat communication, and switched to email.

You sent a payment on the 30 of October, Sunday night, on the same night you contacted them and asked for a refund to a completely different address and because they didn't do that on the spot without any verification you started calling them every way possible. Not taking Cannan's side as I've never dealt with them but how you approached this every single merchant out there would have done the same, muting you and requiring email communication.

They are sending the money back to the address you have sent them the payment, they're not taking your money so it's not really a scam, at most it's very poor customers support, but you're at fault here too, unfortunately.

Now i am with restricted access to their group because i called them scammers. They workers Coco and Cecilia blocked me from telegram to
https://prnt.sc/4HVrxcSA4uMO
https://prnt.sc/vdi6rTxhLXnV

Fucking pathetic scammers
Never ever trust fucking chinese re-sellers like Canaan

Long story short.
I order 4 x Avalon Miner A1246-93T 3420W from their website paying exactly 0.32390139btc.
After some hours i did some researched here and there and i found that i did terrible mistake by trusting them with my money..
I was already in their Telegram so i decide to contact their admin Coco with username @cocogao on Telegram.
I have send him/her screenshot from my phone with the payment confirming its me, i also provided them with my personal information, my shipping address, my order number and like everything they needed to verify me.
As that was enough in that time, later i was requested to send them email requesting refund from the email i used to order which i did.
Because my ledger broke few hours ago and i don't have the seed (yes i know i am dumb) i requested my refund to be done to wallet i have access to.
I provided the wallet i want my refund to Coco in telegram, also send them email from the very same email i have registration on their website and everything.
After i pass all their nazi checks, i've been told that they have a "rule" that force them to return the payment to the "original wallet" it was send from
I explain them that my ledger is broken, that i have no seed to access my wallet and if they return the money there, they are lost without success.
After i send them again couple of emails requesting my refund to be done to wallet i have access to i was blocked from their telegram and by their admins.
I have passed all their nazi checks to verify myself, requested refund to wallet i have access to and explain why the refund should not be done the the wallet i send the payment from but without success...
I was "chatting" with Coco for several hours doing whatever she/he ask me for as requests, but seems like even that didn't help.
So now they are trying to "refund" my bitcoins to my ledger that i have no longer access to, trying to "clean" their hands by "refunding" to wallet that no one have access to  and leave me scammed and without my money.
I can understand that there could be language barrier, but there is so many free translators over internet if they don't understand English.
And of course, they should understand English if they want to work with people outside of China.
Seems like Canaan is scamming me and don't want to refund me after all their nazi checks and everything

What happened: Scammed for 0.32btc while order miners from Canaan shop. I changed my mind because of trust issues

Scammers Profile Link: https://bitcointalksearch.org/user/canaan-online-shop-3481962

Reference Link: https://bitcointalksearch.org/topic/miners-are-on-big-sale-5401709

Amount Scammed: 0.32btc

Payment Method: Bitcoin

Proof of Payment: https://www.blockchain.com/btc/tx/785c1d89d223738c28405b2c2a9d72a23717957d62eee7ce78be57261b0e164d

https://prnt.sc/bFOuKUQzuVPo
https://prnt.sc/BWrZ365US6cz


PM/Chat Logs: Don't want to share in public.
https://prnt.sc/ArRrmO0tAG_l
https://prnt.sc/6n60EVMC7fK_ - They confirm that email from me was received
https://prnt.sc/seZq2KI3KF5p - Screenshot from the Canaan admin with the email they received from me
https://prnt.sc/_ZMojCMNvpzO
https://prnt.sc/0rlBRU3lGxTk
https://prnt.sc/d8Y2Td9AYO4h
https://prnt.sc/c_vSArFEtm4m

Update: Now i am banned from the official Canaan group
https://prnt.sc/PlPfJXIFhhhh


Notes:
My order is US22103110241860
I paid with Bitcoin
I start to have trust issues and i requested refund.
They ask me for many things i provided including email from me, proof of payment and etc. I provided everything in their telegram admin "Coco" everything including screenshot of the payment and etc.
I provided them with refund wallet because i don't have access to the wallet i send the btc from sadly.
From few hours, they are tricking me and delaying me with many stupid questions and things that had nothing to do with my order or payment.
So far i didn't received my money, and they are scamming me.
For chat logs or anything else, i can send private to admin or moderator because they include sensitive private information of mine.
I requested my refund to be done to wallet i have access to after going thru all their verifications and still they refuse to refund me and asking to send my coins to wallet i have no longer access to.

Flag was created: https://bitcointalk.org/index.php?action=trust;flag=3043