you got involved in a big problem that has no solution, you bought a PokerStars casino account even though it was against the TOS of the casino, you could have created your own account in which you would have put all your data and with that today you would not be facing this problem because you would easily pass their KYC, now there is no way for them to solve your problem, I think that the most productive solution is that you tell the truth in the casino although this will not help you in any way because casinos hate that customers profit and when they realize that the customer who profited cheated or broke their TOS so the casino won't pay you no matter how much you beg the casino won't pay you
you have to forget about this casino and move on, create an account in other casinos but this time do not buy accounts in casinos, you have already seen the great disadvantage of buying a casino account, in this time when all casinos ask for KYC to buy an account in a casino is a big stupidity . see that the person who sold you the account had not even gone through KYC and the bigger an account in which a lot of money and bonuses have been moving, the greater the chance of the casino asking for KYC, that's why it's a big stupidity to buy high-level vip accounts and worse without KYC.
about this:
https://bitcointalksearch.org/user/nemlig-2845813Name: Nemlig
Posts: 110
Activity: 110
Merit: 0
Position: Copper Member
Date Registered: August 25, 2020, 11:31:46 AM
Last Active: March 25, 2023, 11:12:03 AMthis guy hasn't been active for many days and it doesn't seem to me that he values his account very much so I doubt he would do KYC for you, assuming that he sold you his account even if the data in the account registration is his real data, but even that would be a big risk because he would have to have access to the account to do KYC or maybe he would send an email to the casino support with his documents and with that the account would be verified. anyway the TOS of the casino were violated in my opinion because casinos forbid the sale of accounts, I don't know if this casino is allowed, I could be wrong