My original topic (on russian):
https://bitcointalksearch.org/topic/changehero-21-010-usdt-5219259Translation is below.
Hello dear forum users. Additionally, I duplicate the topic on this forum, original forum is less popular.
I decided to change USDT-ERC20 to XMR Monero, chose an exchanger from the
official list of the Monero website https://web.getmonero.org/community/merchants/#exchangesSCAM exchanger:
https://changehero.io/Brief summary:
1) I chose the exchanger on the
Monero website, checked it was also on
bestchange2) Created a test application for an exchange of 100 USDT, everything went well that time
3) Then I threw USDT 21 010 for exchange (Hash: 0x5de8a70b83d945c613e2781e6261053fa4ecf9b38fb54234bb45dbae222f3a9d)
4) The exchange was stopped, documents were requested. I referred to their exchange rules, which indicate that if AML / KYC is not passed, the money will be returned to the wallet. After that, rules were edited, they have removed this item, editing was
NOT noted5) I sent all the documents, selfie. I gave the data where I have received the cryptocurrency to prove that I am not a terrorist / drug dealer / carder, etc.
6) A Skype video call was requested. I send them my contact, for the first time they did not contact. Then I missed the call. Then I have made videocall, we talked. And from
December 21, they ignore me anywhere. Silence in Skype, silence on email.
The Chat with suppport button on their site was removed.7) I did leave a feedback on bestchange.ru and trustpilot.com - on both sites the feedback were deleted, not hidden. For a week ago Bestchange.ru asked me for all the information about the exchange, with screenshots, documents. I sent everything, with details. For 1-2 days they set the exchanger status "Not Available", but now the exchange status is "Active" and no one notified me for what reason they have gived back the status of an active exchanger. And trustpilot.com is generally a useless resource, I left feedback for 3 times, with all the exchange data, they simply delete it and keep be silent in email support conversation.
I think it’s not difficult to make conclusions. I am writing on great emotions, I could have missed something, there will be updates if I remember something important. I will try to disclose the situation as much as possible, I appreciate any usefull help. If someone would found the owner of the exchanger, I would be very grateful. I would immediately go to the police to make a statement.
UPD:1)
I received a letter from bestchange, after which the status of the exchanger changed for a while. Here is a letter:
"Good afternoon! On our part, measures have been taken to temporarily exclude the ChangeHero exchange from the monitoring listing.
We hope that this fact will affect the processing speed of the exchanger for your application.
Thank you for contacting, we wish you reliable and profitable exchanges!
Best regards,
Alexa (BestChange). "
Now the status is again “Active”, changed back without explanation. Is this an adequate reaction to the letter with full story and data about 100% scam? So they are completely OK with listing scammers on their site? Excellent...
2)
The exchanger's country on bestchange.ru and bestchange.com has changed. It was "Russia", now it is "Italy".
To check the country, just open the page now:
https://www.bestchange.ru/changehero-exchanger.htmlOn the Internet cache site we can still see the version of page with the country info "Russia".
https://webcache.googleusercontent.com/search?q=cache:jNw-ZKj69UMJ:https://www.bestchange.ru/changehero-exchanger.html+&cd=1&hl=uk&ct=clnk&gl=uahttps://web.archive.org/web/20190707205855/https://www.bestchange.ru/changehero-exchanger.htmlFor what purposes was this done?For those who are not lazy, I attach screenshots of their rules at the time of exchange, correspondence on Skype, by mail:
My first exchange in their exchanger which was successful: ixjfxh8gaps5zhxntb
My exchange ID for 21 010 USDT: mywb3uuyvr4z6cneu7
According to their rules at the moment of the exchange, they should have returned everything to me without going through AML / KYC. They didn't.
https://framapic.org/oqDpveczsddU/Ec56Oi1YtLj8.pngChat with CryptoHero and the rules of their exchanger.
Screenshot "ChangeHero-1.png" - I requested a refund via chat on their website
https://framapic.org/XFEkrpU9NUZO/tT2ULtU68hzG.pngScreenshot "ChangeHero-2.png" - They wrote me an email addres for communication with "dev team", in this chat the issue of money returning cannot be solved
https://framapic.org/2a4T29lBw7xX/BsetOmivOgqp.pngScreenshot "ChangeHero-3.png" - Showing the text from their own site about their "anonymity of exchange"
https://framapic.org/TPkjDhluYsMZ/TIXDnOOoUX89.pngScreenshot "ChangeHero-4.png" - I indicate that the exchange status requires the passage of AML / KYC
https://framapic.org/e2ZFgR5rwfYo/oKSpwKesWQ7Y.pngScreenshot "ChangeHero-5.png" - Here the chat support gives a link to the AML / KYC rules of procedure and I quote from their rules that "All the crypto assets of that particular transaction will be refunded to where it was originated from deducing applicable fees."
https://framapic.org/fogEc7nW5WC2/yiAJzkClPvCC.pngScreenshot "ChangeHero-6.png" - Support writes that they can really return the money to me according to their rules, I will be notified when there will be an additional info
https://framapic.org/OtNxwkhH95ll/pffaKUiMIPPg.pngScreenshot "ChangeHero-7.png"
Screenshot "ChangeHero-8.png" - Here you can clearly see that the last edit was at "May 2019", but if you open their rules now, there is no text on the site that is highlighted in the screenshot. At the same time, the last edit is stated as “May 2019”. You can open the screenshot “ChangeHero-5.png” of chat on their site where they don’t argue that they really have such text and even confirm it as evidence that this line was there.
Unfortunately there is no old page in the Internet cache, but the good reason that they edited the text is the correspondence with the support on the 5th screenshot
https://framapic.org/opx7oYSWTLML/xlDiOUzYPRYy.pngScreenshot "ChangeHero-9.png" - version of the rules without highlighting text
https://framapic.org/drfjz3NjyD5s/QSRxEKIp8BjQ.pngScreenshot "ChangeHero-10.png" - version of the screenshot about anonymity without highlighting
https://framapic.org/5L2MIyYvALkA/mg5ckmPBqmMZ.pngScreenshot "ChangeHero-11.png" - it is written that they change anonymously and do not need any personal data, but in fact they request all the documents. Disinformation.
Ignore from December 21
https://framapic.org/oWixDr4xTZYo/5QwsKg6S6esr.pngScreenshot "ChangeHero-mail1.png" - the history of my incoming messages where you can see, there is no letters since December 20. They did not write me anything
https://framapic.org/PQB15T9oUQCI/CxVIhpCXp57e.pngScreenshot "ChangeHero-mail2.png" - the history of outgoing messages, where you can see, I wrote them several times from that day
https://framapic.org/XegeToiUz5ul/ktvkRd0dm0K9.pngScreenshot "ChangeHero-mail3.png"
I noticed an important thing, which says that whatever evidence I would provide them with, they would still deceive me. In the letter (Screenshot "ChangeHero-mail3.png") there are no longer those lines from my screenshot of the rules that I made at the time of the exchange, fearing such a situation of fraud which refers to a full refund in case of insufficient data for AML / KYC. Accordingly, I think they edited the rules on their website at that moment, so that I could not use this rule and then they will just tell I am a scammer.
The following facts indicate fraud on their part:
1) Disabling the chat on the site more than a month ago.
2) Editing rules with very important information about refunds without marking.
3) After providing all the evidence, after the video call, they just ignore me. They realized that I am honest and the truth is on my side.
4) They did not contact the exchanger where I exchanged fiat money for cryptocurrency, so how they even could be able to check the origin of the funds? I do not believe they send some kind of requests to authorities or exchanges if they couldn’t simply write to the exchanger’s mail.
5) The exchanger does not indicate the country of its' registration. It is not clear what country laws they refer to, they themselves have not answered this question on Skype. In their letters there is no reference to real laws of any country according to which I must pass through such examination. They themselves came up with rules that have nothing to do with reality.
I’m afraid now they can write there wasn’t any chat, there was no such text in the rules, and I drew screenshots of the chat myself. But how then did they contact me by email? They do not have an account registration on the site, mail was not indicated during the exchange.
Skype conversation screenshots (here you can see they are ignoring me since December 21)
https://framapic.org/JSqRFik8qc8k/sdz3N13eBAgx.jpghttps://framapic.org/QcPKzCwkZyZG/RymlYPjkZB2O.jpghttps://framapic.org/VQfN5tfn5hRn/8tvZQsbAxoZm.jpghttps://framapic.org/AqHSI1gmAb9O/h7k0ggJFuXTL.jpghttps://framapic.org/php3krRGEw5I/mgHJt0oqIQgp.jpghttps://framapic.org/1CrFK5BI8797/XjU0iCgmoGT7.jpghttps://framapic.org/1cAofj9CZhFK/wYHVfS3hBKOY.jpghttps://framapic.org/AhySqXupJNAW/gHGPW5oIV4Rm.jpghttps://framapic.org/uK20mXXgnzQD/5QBtqURnxDLk.jpgAlso in thread:
https://bitcointalksearch.org/topic/about-bestchange-again-5219339 
