First, I'm a noob so I really don't have any idea what a "Bitcoin mixer" does and I have some questions to myself like what's the purpose of mixing, why would I use such service if I can just directly send my Bitcoin to my address. But with the Wiki's help, I have understood what's the importance of mixing your coins — "to keep the information about where they store and send their coins private, or where they receive it from" — in simplest term, for anonymity purposes.
So since I'm a noob, before trying the service, I looked first for the Hows and Whys, and found/read them. If you are really to read those, you'll understand immediately what's the purpose of the service.
= Positive pointNext, since I already have an idea, I then tried to mix. Another
positive point for including extra information when hovering on the tags such as "Service fee", "transfer delay", etc. And again, since I'm a noob, I've followed the recommendations indicated in the "Mixing strength meter". I downloaded the Letter of Guarantee then sent the minimum required amount of Bitcoin (I chose to mix Bitcoin) to the address displayed. Upon sending, the page instantly displayed that it received my coin.
While waiting for confirmation, I checked the most "must have" in services like this, the Support. I sent a message and waited for some time before I received a response (average of 20-30 minutes), I thought it's alright since you've just started the service. Hopefully, response time will be decreased as your community grows. What I didn't liked about the support is the response I've received, I'm a noob so I acted like a noob, some people doesn't bother to read FAQs or the like and just want to ask directly the Support, I asked "how does this thing works?", the response is "what are you talking about ?" without a simple "Hi" or "Hello". I also received a response of just links, and seems deleted after some minutes. I don't know if the person I talked to is annoyed, for that, I'm giving a
negative point.
While I'm writing this review, the current status of my transaction is "Confirmed, Pending", so I think I need to wait for the times I've input which are 1 hour and 2 hours. My problem is I didn't check the time when I sent the Bitcoin or when the transaction has been confirmed, so maybe displaying the time stamp of when the coin has received/confirmed or when the coins will be sent to my address(es) will help. Neutral point for that.
As to the website speed and design, it's loading pretty fast, the design is fine and doesn't hurt my eyes, and it's easy to navigate. I noticed that you are also supporting multiple languages which is great. Overall, the website is good and is doing what it's supposed to do. Also, here are other suggestions:
- Let's say I wanted to make some changes in my entries, e.g., change/remove/add wallet address, I don't see any options to go back to previous steps, I don't want to start all over again just because of some minor changes, so a "Go back to previous step" might help.
- And for the percentage distribution to be more clear before proceeding, I think the Fee calculator should be available in Step 2.
Conclusion:
The website is user-friendly; the service is functioning what it's supposed to function and is accurate; easy to understand for newbies; hopefully, Support will be improved; when I want to mix other currencies, I don't need to search for other mixer as BestMixer supports multiple currencies.
Overall rating: 4.5/5
EDIT: Confirming that I have received the 0.0025 BTC reward + 0.00033854 BTC service fee. Thank you!