I think I'm done with CEX and GHash, for a number of reasons:
- They charge about as many fees as a national bank -- fees for trading, fees for withdrawal of your own funds, and mining maintenance fees
- The maintenance fees get charged whether they're actually mining for you or not (and whether or not the maintenance fees are accurate or not)
- The pool and trading platform seem to go down seemingly without any sort of notice, and without providing the community with any real information as to the cause of the issues or of an honest ETA as to when the issues will be resolved.
- Their customer support doesn't really provide any useful information other than to retort FAQ article answers or to contradict status that was previously related in the forums or in maintenance announcements.
The only way to hold them accountable is to stop using them. If there were other viable alternatives, it would be a lot easier for me to say that this move away from them is permanent. Instead, I can only say that for now they're losing my business and I'm actively searching for something better.
Hey GuyPaddock, we are sorry you are unsatisfied with the service you receive from CEX. We do our very best to provide best in class features and services for our users and our team work hard at supporting clients and we certainly try to learn from any mistakes or shortcomings.
Regarding fees, we charge 0.2% trading fee and 0.0001 btc withdrawal fee (regardless of value) auto withdrawal incur no fee. These fees are not unreasonable or unusual for an exchange.
Regarding cloud mining, for sure it is a lot tougher now than before due to difficulty and relative low BTC price (factors we can't change)we are always trying to keep maintenance as competitive as possible, but we also have to cover electricity and data center costs.
Regarding communications, we do our best here and always try to improve both our response times and quality of information given. We communicate outwards via our support pages, Facebook and in forums. This recent downtime was very testing for both ourselves and our users and we apologise for that.
We do take on board all feedbacks received. We hope perhaps you will reconsider your situation, good luck to you.