Topic: Cloudbet has confiscated funds in violation of their TOS - page 3. (Read 871 times)

They were pretty much active on Bitcointalk Forum. And Their position is Legendary Which is a higher rank here. Inactive for the last 5 months is not good at all. They cared about their Bitcointalk Reputations. IDK what is their plan? I doubt if their ownership changed or not.


Right, This is not the first case of Cloudbet. There were a lot of accusations before. They doing bad practice for a long time now. Only if customers are aware of Bitcointalk, they come here to complain. Imagine about others who are not aware of Bitcointalk. Cloudbet resolved their previous accusations to maintain their reputations here. But, Now this case becomes tough. Because Cloudbet is inactive here for the last 5 months. This case has less chance to get resolved. Either their ownership changed (Casino ownership or Bitcointalk forum account) or they don't care about their reputation anymore.

Now the flag is shown up.

There're many issues on Cloudbet and no response from the representative in this forum, even some users said the issues has been resolved. Even they're old casinos, but it still not recommended due to their reputations. They've some accusations before, but with this current accusation I don't have reason to trust them.

@OP keep updating this thread.

I have tagged their profile, but I doubt if they will come back to this forum to respond to complaints. The type of flag you open OP will require at least 3 DT for it to become active. The type 1 flag would have been more appropriate for this case.

What they are requesting from you is unfair. The customer support is behaving like some sort of bot making the responses.

Name: Cloudbet
Posts: 2482
Activity: 2324
Merit: 1104
Position: Legendary
Date Registered: October 27, 2013, 04:08:42 PM
Last Active: June 21, 2021, 07:36:55 AM

It's very strange that the @Cloudbet user hasn't logged into the forum for a long time, he was active on the forum in the past and with this inactivity the customer problems on his site will be slower to be resolved

But what do they want the documentation for if you no longer want to do business with them. This is plainly stupid from the cloud bet team.
What is so hard with blocking all other options in the account except the withdrawal option so that the complainant to withdraw their money in peace?

Create a flag. I will support.

Cloudbet sucks so much. They have been having complaints here. They even no longer respond to complaints that are raised in this forum.

They should have refund the deposit of yours. Otherwise that would be theft.

Cloudbet isn't the police they have no right to seize your money. Fuck this shit I am so tired of it.

You can create a flag and leave a neg feedback on them but let's hear them first.

Are you sure you didn't place any bets there? If yes, it's should not be a problem for Cloudbet since you did not gain anything from them.


As I can see, They didn't mention that they will confiscate your deposit just for being there. They also mentioned that they will refund players and terminate their accounts.


On 11.4 they mention
Since You are claiming that you didn't place a single bet. They do not have the right to confiscate your balance. And I think this is a scam attempt from their side. Some of the casinos do this practice with users in case they can scam them a decent amount. Believe me, most of the people don't know what to do after getting fuc*ked up by these casinos. Everyone doesn't know about Bitcointalk and they cannot even leave a complaint to people. And This kind Of TOS gives them extra power to do "LEGIT SCAM"

let's wait for their representative and others' opinion about that.

What happened: Cloudbet has failed to follow its TOS (https://www.cloudbet.com/en/help/terms) during the process of terminating an account without returning deposited funds. Cloudbet's TOS explicitly grants them the ability to close an account if it believes the account has access their site from a prohibited jurisdiction (7.1.2, 7.1.3). Cloudbet's TOS only explicitly grants them the ability to confiscate funds if an account from a prohibited jurisdiction has placed bets (11.4). Cloudbet lists a general remedy for any TOS violation which includes a refund of balance (11.3).

An account was opened and a deposit was made to that account. No bets were placed on that account. Cloudbet believes the account was opened from a prohibited jurisdiction. Cloudbet contacted me to conduct their KYC process. I refused their request for KYC documents and directed them to close the account and refund the balance as prescribed by their own TOS. They have refused to do this.

Scammers Profile Link: https://bitcointalk.org/index.php?action=trust;u=154563
Reference Link: https://bitcointalksearch.org/topic/m.58436991
Amount Scammed: 0.00500000 BTC
Payment Method: Bitcoin
Proof of Payment: dfec1243f8b470e2d5a7cec57d3a97685817f81a885a118c6be7350f756213bc
PM/Chat Logs: https://imgur.com/a/ON6r8Ax

A flag referencing this issue can be supported here: https://bitcointalk.org/index.php?action=trust;flag=2876;support

---

Resolution: Cloudbet refunded the deposit minus fees with transaction 96da2489f9cc4d8a5d1c5c76031c58489af11422e541368bfcbe337545c7a377 on 20 January 2022. Note that they subtracted 0.000077 BTC for transaction fees and paid 0.00000286 BTC, keeping 0.00007414 BTC.