Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 176. (Read 465733 times)

I don't believe they have a live chat.
And if they do, it will tell you they are not available and just direct you to their email address so to resolve any issues you have with the site.
This is how they have responded to any requests for resolving any issues you have.
Very static response to a various of problems their customer might have.

How to start a live chat? I can't find it..

took 7 days plus doc verifying to receive my funds when I never even placed a wager due to the extremely high min bet size on slots.
never again will I deposit here due to their shady stall tactics on payouts

strongly recommend you  add system bet to  multiple bet option

After 4 days of waiting and tens of messages to cloudbet.com customer service they released my withdraw

Is it proven that they pay but also is it proven they have a crap CS and payments are very very delayed! Nice casino but bad services offered. Shame!

Cloudbet does delay the withdrawal process longer than the rest of the gambling sites but they usually send out the money ,i am not sure whether the said wallet is their only one and if so not sending any payments in 23 days is a bit strange and they are boosting their 160 btc jackpot winner and i have not seen anyone coming up claiming that they have won either.I thought with the live chat they have changed things around with their withdrawal delays.

Received that very same email as well as it was the one I was referring too.

Also 23 days without any payments coming from their casino wallet?
That is very strange and makes it sound like they have an exit scam in progress here.
Most casinos do whenever the price of bitcoin goes up and they think to themselves why not just leave it while they can still just cashout out all the casino profits in fiat and live on a island in the caribbean of somewhere like that where they can hide out on until the heat is off them.

STAY AWAY FROM CLOUDBET

made a deposit, noticed slot play was in mbtc and minimum bets were way too high so I decided to take the hit on fees and pull the money back.

2 days later my withdraw is still PENDING and live support gives me the run around.

---------BEGIN LIVE CHAT
(01:40:09)    Mark: Please note, due to issues with a third party service provider we are currently manually processing withdrawals. This has been causing some delays in processing times. However, we expect to return to automatic withdrawals very soon. My apologies for the inconvenience. Your patience and understanding is greatly appreciated.
(01:40:24)    kevin*: its been 2 days
(01:40:58)    kevin*: this is unacceptable
(01:41:15)    Mark: I can understand your frustration.
(01:41:55)    kevin*: if its processed manually, why cant you process it now?
(01:44:04)    Mark: I do not have the authority to process withdrawals.
(01:44:14)    kevin*: does anyone?
(01:44:28)    kevin*: 2 days....
(01:44:49)    kevin*: it takes 30 seconds to manually process a withdrawal that should've been instant in the first place
(01:45:01)    Mark: Our payment team are currently processing withdrawals.
(01:45:21)    Mark: Yours should also be processed very soon.
(01:45:27)    kevin*: WHEN will i be paid
(01:45:46)    Mark: I do not have a timeline.
(01:45:56)    kevin*: will it be before christmas?
(01:46:11)    Mark: Hopefully yes.
(01:46:22)    kevin*: hopefully...
(01:46:28)    kevin*: fantastic
(01:46:45)    Mark: Sorry about that.
--------------END


Also, if https://www.walletexplorer.com/wallet/CloudBet.com is true and the only wallet they hold, then they haven't made a payout in 23 days....
Anyone know if that link above is true?

@Josepht, actually I have to tell you that this is not true. Another casino I'm playing with is always instant. Deposit is available once the transactions is registered on blockchain with 0 confirmations. If your deposit is confirmed by 3 or more confirmations you can withdraw any funds and when I did that never took more than 5 mns the transactions to apear on blockchain. Most of time is in 30 secs. Joined cloudbet.com for sport bettings but that dosen't work too!

I understood they keep my funds to see if everything is alright but 48 hours passed already and no answer from theier support and no withdraw released.

If this is a subject of fraud check (I don't see what fraud with bitcoin since I have transfered them the coins 2 days ago and they received it since then) then they should tell me, do the fraud check and get done with it. But they keep telling me they can't tell based on theier past experience how much time will take for an withdraw to be released. The live chat guy really told me that if this is not mentioned on theier website it can take between 24 hours and 10 years. WTF!

I don't understand how many withdraws can they have if they don't release 0.04 btc in 48 hours. This can't be explained by me, they can't explain it, nobody can. The only 2 reasons I see are this:

1. They keep your money locked as much as possible hopping you will cancel the withdraw.
2. The website is fraud.


If they don't release the withdraw until monday I will be 100% sure that this is fraud. There is no logical explanation to me why they don't tell me anything or release the funds.

@BTC-hunter, it's very common for gambling websites to hold your funds for a while when you want to withdraw to check if everything is okay. Once the first withdrawal has gone through, the following withdrawals will be instant. It's not just cloudbet, it's basically all online casinos.

cloudbet.com - The worst casino ever! Stay away!

Yesterday 2 November 2017 I have made a deposit of 100 USD with this casino called cloudbet.com. I have won equivalent of 200 USD so my total was 300 USD. To test the system I have wanted to withdraw 200 USD from it and played and lost the remaining 100 USD. All good an nice so far.
My withdraw apeared in my account as pendig but nothing strange yet.

After 2 - 3 hours I have contacted cloudbet.com live chat to see why my withdraw is still pending. The guy from live chat said to me that because of "fraud check" my withdraw is still in pendig. I said OK I wait and left the chat.

After another 2-3 hours I have contacted again cloudbet.com live chat to see why my withdraw is still pending. The guy from live chat, this time, said to me that it may take up to 24 hours for my withdraw to be processed. I said Ok again and left the chat.

Today 3 November 2017 with 4 hours before the 24 hours has passed I have contacted again cloudbet.com live chat to see why my withdraw is still pending. The guy told me again that it may take up to 24 hours. I said OK again and left the chat. After 2 hours I have contacted again cloudbet.com live chat to see why my withdraw is still pending. The guy told me same thing it may take 24 hours to process. Then I have asked him if exactly 24 hours or more. He told me that up to 24 hours and that he will forward my issue to withdraws team. I have asked him more informations about why my funds are not realeased and he denied to answer. I have asked him when the withdraw team will be back to me and he told me that when they have time.

I have asked him why they are so busy that in 24 hours they couldn't release 200 USD. He denied to answer claiming that is out of his power.

Now the 24 hours have passed and I'm back on chat with my friend Roy

Again he told me that he can't tell me why they don't release my 200 usd even if the 24 hours has passed. I told him to point me on theier website at the section where it says in how much time a issues is resolved. He really answered me that they don't have this info. I have asked him if the people are rightfull to know in how much time theier issues will be resolved. He really answered me "NO".

When I asked him why on theier website it says that deposits and withdraws are almost instantly and only for large amounts may take a while he told me that they will look into it.



From the cloudbet.com website:

--------------------------------------------

How long will my deposit take to be credited?
All deposits are processed instantly. If you do not see you deposit credited to your account within a few seconds please contact our support team at [email protected] with details of your transaction.

TRUE
 
 
How long will my withdrawal take to be processed?
The vast majority of withdrawals are processed instantly. However, for security reasons it is necessary for us to process very large withdrawals manually, which will result in a short delay. If you have any concerns about a withdrawal please don’t hesitate to contact [email protected] with your transaction details.

FALSE



Why should I use a Bitcoin gaming site rather than one featuring traditional payment methods?
Bitcoin is a great option for a number of reasons:

- Quicker processing times (instant deposits and withdrawals) TRUE only for deposit

- The currency and its infrastructure provide you with greater privacy (an email address is all you need to create an account) TRUE

- No payment processing costs, and it eliminates the risk of credit card fraud FALSE

- Complete control over the security of your funds FALSE



----------------------------

Conclusion is the next 2 possible versions:

1. They keep your money locked more than 24 hours hopping you will cancel the withdraw.
2. The website is fraud.


I will let you know if they will release my funds or not.

Looks like they have being sending this mass mail about this big jack pot win,but i did not find anything about that in the site nor i heard anyone claiming to have won those prize,either it is a publicity stunt or they have to provide the transaction ID to show they have indeed sent the winning amount to the rightful winner.

Cloudbet sent an email about that topic a while ago to their affiliates (which I am by coincidence). They claimed that a player won 160 BTC playing in their live casino. They didn't give more info about the player or game or anything else. I guess they used the event to promote their site, or at least they hope that the affiliates will promote their site for them.

This is the email they sent:

I havent heard about that. Any more info?

I heard that someone won 160btc from the live casino from them.
Any details as the email from them did not tell which game this one player won on and from which casino they played at.
Since they have a handful of different casino locations they have for live playing on.

Yup it's not instant anymore my deposit few days ago took several minutes before it got credited in my account because of that I almost missed the match that I was going to bet on good thing they offer live. I think they're requiring all deposits to have at least 1 confirmation.

My affiliate dashboard is no longer working.

I doupt i had any there been a while since i used this site last time.

I just made a deposit but it's not appearing on my account?

I thought it was instant

Look like there is a change in the website and there are new updates,but i am really disappointed because i could not see the over under goals in football section or am i missing something here,i was trying to wage a bet for the past few days for over under goals and i could not find that option after the update,does anyone see that option or am i the only one missing the option.

How many confirmation I need to credit my deposit to my account? I'm a comeback player.. When I first time playing in cloudbet I don't time to wait or no confirmation to credit your deposit. Once you already sent the bitcoin it will automatically credited but today its already 1 hour but still no credit to my account. What happen to cloudbet?