Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 254. (Read 465733 times)

How much was the win for? I've no doubt you will get your money, cloubet aren't a scam.

Guys, why are you treating me like this? I have a pending winning for more than 48 hours.. And I contacted you with more than 15 emails and still no one replied to me or helped me.. Why this attitude? I'm very loyal to your website.. I need this BTC guys... Understand me.. I need to place bet on incoming gamesss... Stop treat me like this.. Reply to me and help me,,

My Cloudbet account: [email protected]
Bet ID: 1911269

HOWEVER, the admin in this forum always solved the issue FASTER THAN if im email to [email protected]. LOL 

OK admin, ihave pending slip its been 24hours and still not grade yet.

The bet id : 1911262.

already sent email to support team and give their reference too 

Hi there

Thanks for your messages.

We do not manually review bitcoin withdrawal address (nor do we ever claim to do this), as correct practice is to use each wallet address for a single transaction.

In your case, you requested a withdrawal to a valid bitcoin address, which we processed instantly. You only contacted our support after your withdrawal had already been broadcasted to the blockchain. I appreciate our support staff said they would look into it, but the transaction was already broadcast and funds already sent and therefore unfortunately we were not able to help you at all. Furthermore, we see that the funds have now been spent from the address it was sent to. I can also see that the address was only used for the first time 24 hours prior. Additionally, I can see that you have made successful deposits and withdrawals to your Cloudbet account since then. Therefore, I suggest you contact your wallet service provider to see if they can help you.

I am sorry we cannot be of more help to you. Thanks you for your understanding.

Best regards,
Cloudbet

I suggest you also cut and paste your post here:
https://bitcointalk.org/index.php?topic=717790.1880


Also - "You can also view this here: https://www.reddit.com/r/Bitcoin/comments/4bsonv/cloudbet_blatant_support_lies/"
Your info at that address has been removed.

Hello, I have been trying to get an issue taken care of with you support. It only has ended in horrid pain for me.

So basically here is what happened:
I withdrew BTC to the wrong address. I did what I thought was best and contacted cloudbet support as fast as I could. They told me that my issue would be sorted out shortly. This is when the user "Cloudbet Support" was replying to me. Since they told me it would get taken care of, I did not think to take any other measures to ensure that my BTC would be sent to the correct address. I should not have trusted the support and taken extra measures to ensure it would get taken care of. The support told me that all transactions that were of high amounts (in my case it was 3.0 BTC) are manually reviewed by the team before being sent out. About 18 hours later I check and they sent out the bitcoins. So not only did the support lie to me, I just lost 3 BTC.

Now here is the catch. Another support person contacted me trying to explain that I sent the coins to the wrong address. I got that. I don't need to be told what I already know. The support person then started to lie to me. You can see what they said in the last screenshot. This person refused to refund because of their support lying.

I look forward to seeing your reply on this now public issue. I really don't want to handle this privately anymore. I am not going to take the chance of being lied to even more.

---

Proof of them saying it would get sorted out shortly
Proof of them saying that each transaction is reviewed
Now here is the best part. This is the support telling me the above two things were never said (different person)
 
Proof is in order: http://imgur.com/a/3WeSb

You can also view this here: https://www.reddit.com/r/Bitcoin/comments/4bsonv/cloudbet_blatant_support_lies/

hi admin please carefull in consider fraud acc, if many acc same IP but no ref   i think it is not fraud

Hi all

We have implemented some new anti-fraud measures to help preserve account security.

Part of this includes better identification of players with multiple accounts (which is against our terms of service). If you have multiple accounts, please contact support to have your other accounts closed.

Cheers,
Cloudbet

5btc? You are lucky they pay you back. Dont do it if you didnt read the previous post again because this will put your widthrawal on pending if you get stuck into a unlucky situation like what everyone elses here

I am updating. I received a reply. They said they are looking into it and the issue is more complicated than they thought. I will add my btc is still stuck in the game(I assume I have not checked again since). I do hope if this takes a long time they will credit it back to me. Also I initially deposited 5btc to get the full bonus and after this issue withdrew 4.5 btc. It did transfer but it took almost 24hrs. So anyone waiting on a withdrawl. It probably won't be instant give it at least a day.

Many issues of widthrawals were reported before you. You should be aware of this in the first place before you use this site

you will see in url is withdrawal_new i think site still update, hope site have more bet like bet365 so great

hello admin what happened to the site while withdrawal it just showing select provider and nothing is clickable

yes odd bet too bad when i play over ex over 1,5 goal is 1,7 after i confirms 1s later odd is 1,75, seem not fair

The site is used to be nice when it comes in odds and its betting options. But why the developer has no care for customers? Ive been here for long and i was one of the cloudbet bettor but after those consistent issues that never been fixed i decided to stay away from this site before trouble comes at me. I doubt the site daily income cant able to pay a better developer to do improvement for this site.

I received the following response from Cloudbet on Facebook about my half limits which I posted about last week:


So everybody has half the live betting limits (on any sport) than they did have up until 2 weeks ago. Can people confirm this?

And to Cloudbet: can you explain why you guys made this drastic (temporary) change and for how long this will be?

Hi Drahgon,

Thank you for your feedback of your experience.

I will escalate this straight away to our technical team, please can you provide me with your username/email so we can look into this matter for you.

If you have any support queries, you can contact our support team directly at [email protected], but be assured that we will be looking to resolve your matter asap.

Many thanks,
Team Cloudbet

I would be cautious with cloudbet. My very first bet with them I decided to try out their craps game. I bet on the PASS line and once the pin was set I bet on both odds and a place bet on the 6. I rolled and got the error server delay too long disconnected. I reloaded the game and still had my bet in play so I tried again, the same bet. Same error. I did this about 4 more times with the same result. At that point I contacted support. They told me that the game was still playable and that the error happens sometimes. They said just reload and try again. I did this 5 more times and same error. It seemed like it was caused by placing a place bet. I told them this and they said they need some time to fix it.

That is fine but the problem is my bitcoin is now stuck in a game I cannot play. I emailed support asking if I could get my bitcoin back and have not heard back from them since early last week.

The same experiences I have like above. I am playing only Soccer Games.

basketball VTB United League

price: 1.85

Max stake:  0.931 BTC  (you get it in a tooltip  if you keep your mouse pointer on the price )

I tried to place a bet  

0.5 BTC   "Please reduce your stake and try again."  
0.4 BTC   "Please reduce your stake and try again."  
0.3 BTC   "Please reduce your stake and try again."  
0.2 BTC   "Please reduce your stake and try again."  
0.1 BTC   "Please reduce your stake and try again."  
0.05 BTC   accepted

nice limits