I am writing unfortunately to share my negative experience with customer service of this site.
On june 13 i make my first deposit of 0.212 bitcoin
On same day I follow instructions and email support to receive this bonus for first deposit:
Description
100% bonus up to 1 BTC (1,000 credits) + 1 free spin - Get 100% immediate bonus on your first deposit and receive an additional 1 free spin. Get rich while playing on all your favorite 3D slot and casino games or take your bitcoin bonus and play in the best looking 3D Slots or try your skills playing Keno and Scratchers. Deposit must be 0.05 btc or greater.
After your first deposit please contact support, include your username, deposit amount and Coinbet.ag 100% bonus to request your first deposit bonus for the casino.
No response that day so I email again the next day. And the next day. I contact the twitter account. Over the next 2 weeks I end up emailing them 8 times without response. My friend say make post here but I am lazy I guess. Then finally I email them 2 days ago and they respond!
This is after 8 emails, 2 twitter messages and 16 days!
This is all they write:
On Tue, Jun 30, 2015 at 4:09 PM, <
[email protected]> wrote:
Your login name is ON OFF? We are looking into why this would not
be showing. Thank you.
So I reply and say yes thats my name, but im thinking "wtf these guys dont even say Hello?" Or "we are so sorry we ignore you for 2 weeks?"
Then maybe 1 hour later they say this
On Tue, Jun 30, 2015 at 5:25 PM, <
[email protected]> wrote:
Hello,
This will be displayed in your bonus section relatively shortly. Thank you.
One more hour and my 100% bonus I see, but not the +1 free spin. So i wait one more hour.
Then I email them back and ask about my freespin, i also tell them how I think they are treating me very bad, I tell them they should try to make this right and I can be good customer for them in future because I like the site. I tell them If they do nothing I will come to this forum and share my story.
This was all two days ago - still waiting on my +1 free spin lol
or how about a sorry
LMAO, it is agonizing actually, like your name. But have you tried 100% deposit bonus in other casinos before?
I seldom see who can withdraw the money after requesting a bonus cos if you can't complete the rollover, I think here is also 50X, like betcoin.ag. In other casinos, 35X rollover is an impossible mission, I never see some guys who withdrew the deposit or bonus, they all failed, and lost the deposits and bonuses before completing the ridiculous high rollover, IMO you shouldn't request it and coinbet is protecting you from losing money(just kidding).