In 14 hours it will have been two weeks since I opened my support ticket with ZERO response whatsoever from CoinExchange.io.
My experience with support tickets from most Exchange's is that the best you can do is to be as sweet and uplifting as possible.
Praise the site in to the sky and compliment support even if you do not agree with them.
Because they usually can not change the policy which they are obligated to keep, but what they can do they will usually do.
Especially if you approach them with patience and respect.
Because it is not usually their fault, but if you are not nice they do feel as if they are now being kept accountable.
That while they also only try to do their work.
What you also have to take into account is that text is interpreted according to the person his or her state of being, so if someone is already grumpy. You get the picture.
And a compliment can break through that wall and make a day bearable again.
But you have to know that for yourself, of course it depends on how much you want your problem to be resolved.
We just have to remember that they are also people who do this work because they also have to eat.
This is what i type't and i was helped within a few hours.Several times in a row.Hi, I've been waiting almost all day now and the withdrawal has still not come through.
I now think i know what is going on. But to change this, my withdrawal must be canceled and i need your help for that.
So would you be so kind and cancel my SurgeCoin withdrawal request.
Because the txid is wrong, if i use this input in the SurgeCoin Bock Explorer search bar this is read as a block height number.
That is why i suspect that this also causes problems with my request to withdraw.
Furthermore, i want to let you know that i believe that you have one of the best support operations.
And certainly faster than the rest, so apologies are absolutely not necessary.
So if you want to help me with the cancellation, i am truly grateful.
ThxWhat i also want to add to this is that the location from where the operation is carried out (the country) is also important to keep in mind.
Even if you do not know where they are located, the customs of each country are different from all other countries.
So what in your country is see'n as decent or ordinary can be offensive in others. We just have to take that into account.
And what is also important is how well is the opposition's understanding of the English language and the associated concepts that comes with it.
So to keep it easy for yourself, pretend to talk to children.
Not that they are children, but in that case you will take more account of how you type what you want to convey.
