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Topic: CoinJar - Australia's first VC-backed Bitcoin startup - page 4. (Read 39152 times)

sr. member
Activity: 253
Merit: 250
I'm worried if we're going to see the same thing here as with bitconica scam.

I am getting very nervous i wish i never signed up and deposited $400

I have already written it down as a loss.

Nab to Nab since friday, no idea why its still not in my account.

If not in soon i will personally fly down to melbourne to visit their office to find out where is my money (no threat)

sort it out guys this is ridiculous.
legendary
Activity: 2632
Merit: 1023
so I noticed the other day, your site said something about transfer limit had been reach with your bank?

what is this limit?
newbie
Activity: 30
Merit: 0
My deposit took 3 business days and cleared today.

Cheers
hero member
Activity: 499
Merit: 500
I had a fast-track deposit made on Monday that wasn't processed until overnight. Cost me a bit as I missed a dip in the buy price. I got an email from them saying:

Quote
We had some issues with NAB's system recently and the bank wasn't able to report intraday payments to us in real-time due to the huge volume we have been doing lately. CoinJar is processing over $2 million per month and we are constantly looking for more scalable ways to handle our banking.


Bummer that.  It's been 24 hours now and the "fast track" deposit is still nowhere to be seen Sad
legendary
Activity: 1176
Merit: 1001
CryptoTalk.Org - Get Paid for every Post!
I had a fast-track deposit made on Monday that wasn't processed until overnight. Cost me a bit as I missed a dip in the buy price. I got an email from them saying:

Quote
We had some issues with NAB's system recently and the bank wasn't able to report intraday payments to us in real-time due to the huge volume we have been doing lately. CoinJar is processing over $2 million per month and we are constantly looking for more scalable ways to handle our banking.
newbie
Activity: 30
Merit: 0
Just saw this on their facebook page (from the 14th):

"Team CoinJar is in Singapore for the next 3 days. Phone lines will be unanswered till Monday.

We'll get to your queries soon. Additional support staff starting next week!"
newbie
Activity: 30
Merit: 0
So far they have been very responsive however I am experiencing the same support/deposit issues over the past couple of days.

Cheers
hero member
Activity: 499
Merit: 500
What's going on with CoinJar's service and support?  Support queries raised yesterday still not answered, deposits that should be same-day not in my account yet.

Can I get some support love from the team please?
member
Activity: 90
Merit: 10
Finally, the wait is over. We just launched CoinJar for iPhone, the best and most beautiful Bitcoin wallet designed for iOS devices.

You can now use your iPhone to easily manage your Bitcoin wallet on the go, and quickly send/receive payments using the Bitcoin network. As a bonus, you can access to CoinJar Fair Rate™ right from your smartphone and even do simple calculations.

This is just version 1.0, so there might be some minor issues. We are collecting user feedback and suggestions. Please contact us at [email protected] or visit https://support.coinjar.com if you want to share your thoughts or need help. A new version of this app will be available in the next few weeks.

Download it for free from the App Store: https://itunes.apple.com/au/app/coinjar-for-iphone/id725209873?mt=8

Note to 2FA users: You cannot sign in to the iPhone app when 2FA is enabled (because 2FA support wasn't built into the client). The workaround for now is to disable 2FA from CoinJar temporarily, sign in, and re-enable it again. The token credentials will be securely stored in your device keychain until you sign out. CoinJar for iPhone doesn't remember your password, so even if you change your email/password on the website, the mobile client will still be linked to your account.

Any word on Android App ?
vip
Activity: 490
Merit: 502
Finally, the wait is over. We just launched CoinJar for iPhone, the best and most beautiful Bitcoin wallet designed for iOS devices.

You can now use your iPhone to easily manage your Bitcoin wallet on the go, and quickly send/receive payments using the Bitcoin network. As a bonus, you can access to CoinJar Fair Rate™ right from your smartphone and even do simple calculations.

This is just version 1.0, so there might be some minor issues. We are collecting user feedback and suggestions. Please contact us at [email protected] or visit https://support.coinjar.com if you want to share your thoughts or need help. A new version of this app will be available in the next few weeks.

Download it for free from the App Store: https://itunes.apple.com/au/app/coinjar-for-iphone/id725209873?mt=8

Note to 2FA users: You cannot sign in to the iPhone app when 2FA is enabled (because 2FA support wasn't built into the client). The workaround for now is to disable 2FA from CoinJar temporarily, sign in, and re-enable it again. The token credentials will be securely stored in your device keychain until you sign out. CoinJar for iPhone doesn't remember your password, so even if you change your email/password on the website, the mobile client will still be linked to your account.
legendary
Activity: 2632
Merit: 1023
used coin jar today!!!

one question how do I cancel a pending, Ie i went to the first stage to buy a BTC but then did not click through, timed out

it just shows pending now

I'm still not sure how you can work so much to maintain the code base, customer support, financials fx etc, you must not sleep.....its a great effort!


vip
Activity: 490
Merit: 502
ok been using coinjar for a while now, pretty good, nice interface, though a tad confusing, buy bitcoins/sell bicoins would be easier inmho that filler, and buy and sell nested under that

noticed

[1] CBA fell off, exactly what happened, I could not see the full story ITT
[2] So NAB now?
[3] Read TF's comments, would like a private key option....
[4] The rates are good 2% but even with PIP points at 2, not sure how you do it....I mean where are you buying from?
[5] Since the engineer left, who is doing the codebase? It looks like a lift from coinbase, but still alooot of work to keep it all running and mod it to Oz banks, do you hire people in?

I admire your efforts to date...!






[1] CBA closed all our business accounts and all directors' personal accounts without prior notice. We are still waiting for their final bank cheque and account closing statements.
[2] The NAB transition was very smooth and successful. We did not have any interruption in this business. Customers are now able to make cash deposits at any NAB branch, or use internet banking transfer. In the future, we will introduce an even easier and faster way to deposit funds.
[3] Do you mean self-managed private keys? At this stage it's not in our plan, because we recommend our customers to not keep an excessive amount of Bitcoin in CoinJar (or any other web wallet). However we will work on more security features to help our users manage their Bitcoin wallets.
[4] CoinJar enjoys a substantial advantage in terms of economies of scale. We have traded over A$1.5 million to date (though the company is only 4.5 months old) and we have access to much better FX rates than retail customers. We take both buy and sell orders and the excess exposure will be hedged in overseas Bitcoin exchanges.
[5] I have always been working on product development at CoinJar. The handover was perfectly smooth and we are still introducing new features every week.

Thanks for your support!
legendary
Activity: 2632
Merit: 1023
ok been using coinjar for a while now, pretty good, nice interface, though a tad confusing, buy bitcoins/sell bicoins would be easier inmho that filler, and buy and sell nested under that

noticed

[1] CBA fell off, exactly what happened, I could not see the full story ITT
[2] So NAB now?
[3] Read TF's comments, would like a private key option....
[4] The rates are good 2% but even with PIP points at 2, not sure how you do it....I mean where are you buying from?
[5] Since the engineer left, who is doing the codebase? It looks like a lift from coinbase, but still alooot of work to keep it all running and mod it to Oz banks, do you hire people in?

I admire your efforts to date...!




mem
hero member
Activity: 644
Merit: 501
Herp Derp PTY LTD
Sold 1 btc last night, sales order still showing as pending this morning.



I'll chase up zhoutong and see whats what.

CoinJar is a participant of the Direct Entry system through our bank NAB. We only clear our books once every business day because otherwise it would make no difference in processing time. In most situations proceeds from Bitcoin sell orders should be received by the end of next business day.

I can see that your payment has been released.

And confirmed, Thanks again Zhou.
vip
Activity: 490
Merit: 502
Sold 1 btc last night, sales order still showing as pending this morning.



I'll chase up zhoutong and see whats what.

CoinJar is a participant of the Direct Entry system through our bank NAB. We only clear our books once every business day because otherwise it would make no difference in processing time. In most situations proceeds from Bitcoin sell orders should be received by the end of next business day.

I can see that your payment has been released.
mem
hero member
Activity: 644
Merit: 501
Herp Derp PTY LTD
Sold 1 btc last night, sales order still showing as pending this morning.



I'll chase up zhoutong and see whats what.
full member
Activity: 160
Merit: 100
Once again I have had fantastic service purchasing through CoinJar

Keep up the great work guys, things will only get better from here Smiley
mem
hero member
Activity: 644
Merit: 501
Herp Derp PTY LTD
Thanks for your nice feedback. We are still improving everyday and we expect the service will be even better over time. It's our vision to bring digital currency like Bitcoin to the real world.

As for your reservations, I completely understand. CoinJar is my fresh start. You can trust that my co-founder and our investors have made a good decision to work with me to contribute to the Bitcoin economy.

Keep up the fantastic work Zhoutong and Coinjar.io team.
vip
Activity: 490
Merit: 502
Well thanks to mtgox's inability to do cashouts and btc-e having bitcoind offline for over 24 hours I finally decided to give coinjar.io a whirl.

I have to make the following statements:

  • I do have reservations about zhoutong, but the PR team behind coinjar.io have been great at engaging the community directly without side stepping any questions, they have also gone to above reasonable lengths to ensure they are easy to contact.
  • For someone living in AU, it does seem to be an extremely convenient cash out method
  • The rates are good to fair.
  • Im unfamiliar with their coin hosting service, but it seems to work well.
  • Trust for the site can be limited to whatever you feel comfortable depositing, I suggest doing regular increments as opposed to huge dumps.
  • The UI is clean, but it needs a touch more work. That being said, after 1-2 transactions its very easy to find your way around.
  • 3 Test cashouts later with a 4th just started and I have to say, the transfer time for me as a bankwest customer is 1-2 business days, very convenient

So, consider me your grumpiest most cynical sceptic that still likes to think of himself as "reasonable" ......Im impressed. 
Keep up the great work and I shall continue to use this nice service in bigger increments as my trust builds.

Thanks for your nice feedback. We are still improving everyday and we expect the service will be even better over time. It's our vision to bring digital currency like Bitcoin to the real world.

As for your reservations, I completely understand. CoinJar is my fresh start. You can trust that my co-founder and our investors have made a good decision to work with me to contribute to the Bitcoin economy.
mem
hero member
Activity: 644
Merit: 501
Herp Derp PTY LTD
Well thanks to mtgox's inability to do cashouts and btc-e having bitcoind offline for over 24 hours I finally decided to give coinjar.io a whirl.

I have to make the following statements:

  • I do have reservations about zhoutong, but the PR team behind coinjar.io have been great at engaging the community directly without side stepping any questions, they have also gone to above reasonable lengths to ensure they are easy to contact.
  • For someone living in AU, it does seem to be an extremely convenient cash out method
  • The rates are good to fair.
  • Im unfamiliar with their coin hosting service, but it seems to work well.
  • Trust for the site can be limited to whatever you feel comfortable depositing, I suggest doing regular increments as opposed to huge dumps.
  • The UI is clean, but it needs a touch more work. That being said, after 1-2 transactions its very easy to find your way around.
  • 3 Test cashouts later with a 4th just started and I have to say, the transfer time for me as a bankwest customer is 1-2 business days, very convenient

So, consider me your grumpiest most cynical sceptic that still likes to think of himself as "reasonable" ......Im impressed. 
Keep up the great work and I shall continue to use this nice service in bigger increments as my trust builds.
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