From this post, I didn't understand what is exactly your issue. Please post more details about your issues.
What I know about Victor is that he will not be online most of the times but once he comes online he will reply and that is not good for gamblers who are facing issues. He should engage some support team members to answer gamblers quickly.
I wil post the full details, with screenshots, timestamps, etc if Victor doesn't resolve this off-line. I'm giving him a chance to make things right; I'm sure he's busy with school and that's the reason why he's not in here, or answering his emails for over 24 hours.