Topic: Coins.game CONFISCATING all my winnings (268mbtc) - page 2. (Read 874 times)

I will give it a bit more time, but the first signs are not good.

Let's give this a little bit more time? From time to time a representative will reach the arbitrator to ask for a case to be reopened. Given BitcoinGirl.Club has sent Denis Coins a PM reinviting him to address this case in mode details, I'm refraining from sending another PM to avoid redundancies. I believe if they have a good faith in resolving this, they'll respond to BGC's PM.

Looks like the representative is busy, otherwise they aren't taking these complaints seriously. There are 3 complaints on Casino Guru which are waiting to get response from the casino team. Coins.game rating is already alarming on Casino Guru. However, they still have the option to reopen your complaint on Askgamblers. I'm not sure how they will act in this case, but they should provide necessary evidences about their claim to the mediator.

The Askgamblers complaint was closed as unresolved since they did not even care to respond to Askgamblers anymore.
On CasinoGuru it's also full of complaints against Coins.game with the exact same scenario of confiscated winnings from users, who received the exact same copy/paste "reason" for their confiscation.

Yeah seems like those 2, stake and sp.io, are the one that don't come up with controversial decisions like banning your account and confiscating the winnings without a real reason. There are complaints about them in the forum but most are quite sketchy to be honest.
Problematic are always these new smaller places which try to free roll players. In the past months we have seen many complaints about places like this with often ridiculous replies by their forum representatives. They always throw an accusation about the player in the room and show 0 proof or intention to even use a 3 party mediator to show the proof to.

The reply here was just as ridiculous as the above mentioned ( "manipulated the system", yeah right ), just a cold short reply, as if anybody would be satisfied by this, especially the OP.

good luck i follow the thread as i start to have the same issue with them
need to wait !% days to have my ID verified ....

As I said many times before, with 95% of the sportsbooks I have zero problems. At Stake, Sportsbet.io I have had zero problems at all because they are respectable companies and treated me well (limited stakes but always paid out withdrawals neatly). If there are no problems I obviously won't open a scam topic about it so you will not realize there are actually a whole lot of sportsbooks where I have been treated perfectly. It's not like I use only the lesser known ones.

Denis Coins seems not online for last two days. I will try to PM him and ask the share some information so that we all know what happened. On the other hand GekkeBelg seemed to have problem with some other sportsbook too. Owl.Games, Buff.bet, Coinplay, BC.game and many others. Have you ever had problem with sportsbet.io, Stake etc? If I was you then I would avoid playing in sportsbook those are less recognized.

Yes, already submitted a complaint.

Bad idea. It will only be a burden for that trusted member to verify the claim, not to mention they probably doesn't have a way to verify it. This is a sport-related bets, thus CasinoGuru are quite unlikely to be willing to facilitate a mediation. I've taken a peek and see that Coins is on AskGamblers.

Gekke, I am sure you already know how to raise a complaint on their platform.

You can send your proofs to a trusted member to avoid any future problems. As it is now, it seems that you simply confiscated user funds which is not acceptaple.

To me, user bets are normal and he deserves to paid every penny.

@GekkeBelg this is the exact reason why I suggest to you that escalate your concern to CG and AG so that someone trusted can look to their evidence and verify its authenticity. @Denis have a point making the investigation discreet because it can be use to exploit the casino once verified.

Right now, No one here can give an exact verdict to your case without examining the proof which coins.game against you. It’s either they are telling the truth or you. No one can use your bets sample either to justify what you are claiming as fair bets because the accusation of coins.game is still not disclosed so we have no idea where to look at.

@Denis are you willing to move this case on casino guru or askgambler to properly examine all the evidence you are holding if you are really confident that OP cheated the casino?

Dejavu. Thieves and scammers. That KYC thing makes the controllers believe they are above the law. Check on RDT. Some decentralized casino coming out soon.

You should be professional, accusing your player to manipulate your system but you cant prove it with valid evidence is not professional at all. You can simply tell people how he manipulated the system but simple explanation (no need to be that specific) if you are worrying that others may do the same. However, if it is possible to manipulate your system to take an advantage (wins), cant your team prevent it by fixing the system so no one will be able to do the same in the future? Sorry to say but I think it is hard to believe your statement here. If you are worrying to provide the evidence publicly, can you provide it to someone who is trusted enough in this forum to check your evidence? Someone who is trusted and has great knowledge about sports betting system may help you for this case.

I have NOT cheated in any form or way. I use the most simple betting style there is: watching games on livestreams and bet on game winner markets only in the biggest leagues in the world (NBA and NFL only). Are you saying I manipulated those game results? In a world where teams and players make hundreds of millions per year in salary and tv money?
Also, my betting style never changed, why was everything still fine when I was losing? And why was I made a VIP? And then when I go on a winning run you simply confiscate everything.
I use the exact same bettings style at some other sportsbooks where I play, for example recently in Crashino. And they pay out everything without problems (after submitting KYC too, which btw was done in several hours in contrary to your 22 days). I can show you my screenshots here, exactly same betting style:



I am sombody who always checks the rules of a betting site very carefully before I join and I am 100% convinced I did nothing wrong.

A customer should be able to win too, it should not be a freerolling situation where you keep the money if the player loses and pay back only deposit if the player wins.
If you don't like betting style from a player or he wins to much to your liking, you limit him and then throw him out after paying him what he already won. This is how all serious sportsbooks do it.

If you stick to this rediculous confiscation decision then I am sure nobody will trust you anymore in the future moving forward.

15 days or two weeks are not long time. I have seen players had to wait 6 months. I was checking your history and it looks like you are using the very similar posting style in all accusations you made. You write good.


@Denis Coins, would you do the checklist from above and at least tell us which one are false and possibly give a hint of the way you found the account guilty.

Well, I'm not surprised by this statement. All other betting sites follow this method. They don't disclose the sensitive evidences which may create a problem or give benefits to the abusers in the future. But what was the exact reason for taking away the winnings of OP? How he exactly cheated on Coins.Game? Like arbitrage or value betting?

You have cheated our casino. Upon thorough investigation, we discovered that this user had manipulated the system, leading us to confiscate their winnings. It's important to note that if our intentions were dishonest, we could have rejected the KYC process. However, we are committed to transparency and have no intention of seizing funds from our users. While we would like to provide evidence, doing so would expose our investigative methods and potentially enable individuals to bypass our system.

Coins.game is a joke of a casino. All of their provably fair games are not provably fair! I just talked to the support and they told me they dont even let players verify the bets. They dont give you seed phrase to be able to verify any of their "provably fair" games.



I would not trust and gamble in this casino.

Nationality has nothing to do with it. I showed them my German driving license only and it was approved.
I'm pretty sure the only issue is that they don't like me winning more than losing. You're allowed to lose only. If you're even a slightly above average good sports bettor and win over a period longer than a couple weeks then you're considered an abuser in their eyes.  Even if it's only on big sports and on game winner markets. It's simply not allowed to win in there. And then they just throw a bunch of vague rules together and hope you accept it.