I am absolutely shocked about what Coins.game did to me today. After seeing an active Bitcointalk topic and reading good reports I decided to join them on November 17th 2023. I deposited 80 mbtc and started gambling, but after some weeks had lost most of it and therefore on December 20th I made another deposit of 120 mbtc. After this I started winning more and in the next few weeks I built up my balance to 468mbtc.
Then I wanted to withdraw a part of it on December 27th but it was rejected and I was asked to upload my driving license, which I immediately did. When after 2 days it was still not verified I asked why it was taking so long and I was told it can take up to 15 working days. So I was surprised how just verifying a driving license can take this long, but okay I decided to keep patient and wait. Then, this afternoon, just at the moment the 15 working days of waiting were over I was told that my account was verified but I could only withdraw my original total deposited amount of 200mbtc. I then checked my account and saw that the 468mbtc balance was gone and only 200mbtc was left. There was only a very vague explanation in the livechat with the following text:
You can withdraw the amount of your deposit, after that your account will be blocked forever.
In accordance with the rules:
7.5. coins.game reserves the right to reject a withdrawal request in case of fraud, in which case the account will be suspended and the payment will not be processed.
9.2 Collusion and fraud
Coins.game has the right to disable users' accounts and confiscate their account balances (including deposits and winnings) if they are found to be receiving, attempting to gain an advantage in trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play. Coins.game provides thorough game verification, both manual and automated, and investigates all related user complaints. In addition, coins.game provides proactive and random verification of gameplay and accounts.
9.3 Fraudulent Activity
Once coins.game notices fraudulent, illegal, dishonest or improper activity (including the use of a VPN, proxy or similar service that masks or manipulates the identification of your real location, or betting, wagering or playing poker through or on behalf of a third party) on the Website, we have the right to block a user's Account with forfeiture of all Account balances without prior notice. In such cases, coins.game reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities, including but not limited to banks, credit card companies and/or any person or entity legally entitled to such information, and/or to take legal action against such user.
I am flabbergasted and disgusted with this decision. I have not done anything wrong and always clearly check all rules before I join a betting website.
- I am from Germany, which is not on the forbidden countries list
- I only placed bets from my own German IP-address, never had a VPN turned on when I placed a bet
- I only gambled on big sports like NBA and NFL, and only on the game winner market. No exotic leagues at all. And ofcourse casino games like plinko, mines, keno etc.
- I never took any deposit bonus. All bonuses I got were some rakeback claims, totalling only 84USD
- I do not have multiple accounts and all my bets were placed from the same laptop
- I do not use any kind of technology, all bets I place are entirely human and my own
Here you can see all my bets placed. Those were by the way not even void by the provider, it was just the Coins.game management decision to retroactively void all my winnings:
Here you can see my overall statistics of gameplay:
Here you can see my balance of 468mbtc before they confiscated all winnings:
Here you can see a list of my deposits:
Here you can see my rejected withdrawal attempt:
Here you can see all bonuses I ever got:
We all know that I have been around this forum for several years and I know many of you respect my posts. 95% of the gambling sites I use ofcourse just pay me out fairly and I never had any problems with, but for the ones that did confiscate some funds I have fought some battles against injustice in the past when sportsbooks voided bets or cancelled winnings. And in all cases so far (apart from 1) I got my justice in the end and the sportsbook realized they made a mistake in judgement. Please check my posting history and you will see that Wintomato, Owl, BC.game and Buff.bet all changed their decision to void my winnings in the past. The only sportsbook which did not reverse their decision after my scam accusation topic was Coinplay.com but we all know by now they are a complete scam site.
Would those sportsbooks have reversed their confiscations decisions if I truly was a scammer?
Furthermore, I was and am willing to do all kinds of verifications Coins.game would want me to do. All they ever asked for was just my driving license. I have nothing to hide, I am willing to send them much more documents or do video calls or whatever they want. But they didn't even ask for it.
Apparently when you are losing all is fine with Coins.game but when you start to win it immediately is "fraud" although they failed to explain which fraud exactly. I have always used the exact same betting style: watching live NBA and NFL games and betting on the game winner market only. This is the furthest away from dodgy as can be. Betting on the game winner in the most famous leagues in the world. Not grabbing any deposit bonuses, not using VPN, being from a legally accepted country, only placing bets from 1 laptop all the time and sending in all documents they ask for. And then still they decide to confiscate all winnings. Imagine what they would do to real cheaters?
It's not too late yet for Coins.game to realize they made an error of judgement and give me back my missing 268mtc of funds. Up until today I thought they were an honest gambling website who were tying to build up their reputation in Bitcointalk. By not reversing their decision here I am sure that reputation will be completely destroyed.
Coins.game, decide if you want to do the right thing and reconsider your decision, or stick to your decision and be forever known as a scam site in Bitcointalk. I'm pretty sure what will be the best decision for the long run but it's up to you. I am also open to do a videocall in person if you want.
