Coins.ph Official Thread - page 176.

harizen

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Quote from: asu on August 23, 2019, 02:34:15 PM

Quote from: harizen on August 23, 2019, 02:02:59 PM

~snipped~

Actually. Yes, may natanggap ako sa email ko na nanghihingi sila ng video interview last month ata (not sure) diko na maalala kung anong month but yes I just ignored it and dahil sa kawalan ng time and busy so hindi ko na naasikaso. Looks like may kapalit pala yon na penalty lol.

Just as I thought. Later on kapag inignore mo pa magagaya ka na kay mirakal lol. You can't cashout pero you can send funds to others naman.

Ganyan din sa akin. Di ako nag comply talaga kasi nga 2017 and 2018 mayroon na ako video interview tapos pati ba naman this year kaya ako nainis. No choice ka dyan bro you need to comply talaga e kahit nakakainis. Saka lalo nakapagpa bwisit sa akin iyong slot availablity. Schedule kasi yan and full slot na agad iyong mga preferred dates ko. Tapos after the interview, 10 days bago pa bumalik sa normal account status and take note, nag follow-up pa ako nyan.

asu

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Quote from: harizen on August 23, 2019, 02:02:59 PM

Yan na it's time niyo na raw lol. Looks like you hit the alarm.

Nagulat na lang ako without notice na bumaba na yung limits ng account ko, like nakakabwiset lmao. Planning to buy some good stuffs sana pero ang hirap maghintay ng susunod na araw ulit para maka withdraw lang.

Quote

Nag video interview ka na ba this year or nakatanggap ka na dati ng email about it then inignore mo lang?

Actually. Yes, may natanggap ako sa email ko na nanghihingi sila ng video interview last month ata (not sure) diko na maalala kung anong month but yes I just ignored it and dahil sa kawalan ng time and busy so hindi ko na naasikaso. Looks like may kapalit pala yon na penalty lol.

spadormie

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Quote from: asu on August 22, 2019, 07:33:29 PM

-snip-

Yes, I'm one of the users in coins experiencing this type of problem. I'm also level 3 just like everyone here and coins cutted my cash in limits to 100,000 but it should be 400,000 as level 3 verified should be. Ang hinihingi sakin is syempre yung complete name, address and other personal information. Pero may isa silang hinihingi, parang screenshots sa exchange. Try to contact coins.ph and they might give you the link to do the advance KYC process. I haven't done this kase I'm thinking on creating a bank account this month and baka yun na lang yung ilalagay ko sa income.

harizen

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Quote from: asu on August 22, 2019, 07:33:29 PM

Limits & Verification Problem

I am level 3 verified kay coinsph and accidentally tinignan ko ngayon yung limit ng account ko and bumaba yung mga limit ko both (Cash In and Cash Out)

Yan na it's time niyo na raw lol. Looks like you hit the alarm.

Nag video interview ka na ba this year or nakatanggap ka na dati ng email about it then inignore mo lang? If yes, I believed that's the reason why your account turn into Custom with much lower limits. Continous ignoring the message might result into no withdrawal like sa case ni mirakal. Happened to me before and kinwento ko yan dito sa thread, I think February. December sila nagrequest sa akin then I ignored it since every year may ganyan na ako e. Medyo bwisit ako that time.

Quote from: asu on August 22, 2019, 07:33:29 PM

Ano ano yung mga kailangan I-provide na ID’s and whatsoever na need ni coins? Thanks!

They will provide you the list of ID's or documents na puwede isubmit. Wait mo na lang reply nila since nag send ka naman ng message sa support di ba. Di rin natin ang alam exact reason why they changed your account level.

Quote from: spadormie on August 22, 2019, 01:36:44 PM

Magwowork kaya pag nagopen na lang ako ngayon ng bank account? I mean, maveverify kaya yun?

Mag oopen so kind of new right? I doubt kasi wala ka pa transaction e. If mayroon man may given timeframe.

asu

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Quote from: sheenshane on August 23, 2019, 03:30:52 AM

Sounds weird ano? Lol, bakit ba 25,000 PHP lang daily naka set na sabi mo you are verified at level 3 verification status. Kahit ako nga nasa level 2 verification lang nasa 50,000 PHP daily naka set pero hindi ko worry yun kasi hindi naman ako aabot sa ganon kalaking halaga ang i-cashout.
Anyway, have you tried to ask their staff regarding that matter?

Kanina I tried to contact their customer support and still wala pa ding reply ngayon kaya bukas na siguro ito ma reresolba. Ang weird bakit sila nag baba ng mga limits like walang dahilan bigla-bigla na lang baba yung cash in and cash out mo.

Quote from: mirakal on August 23, 2019, 04:57:27 AM

I think I have a similar problem with asu, most of my transactions are cash out, siguro 10 times lang ako nag cash in sa kanila, that was during the time when I don't participate in bounty and campaign yet, that was maybe around 4 years ago, medyo matagal na rin.

Hindi ako ng fan na mag cash in e kaya regarding dun sa 25,000 PHP okay lang for me. I’m expecting siguro bukas na baka mag pa video chat sila and mag KYC uli ata ako, kainis naman.

mirakal

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Quote from: sheenshane on August 23, 2019, 03:30:52 AM

Quote from: asu on August 22, 2019, 09:03:44 PM

snip-
Checked again my account. Naka set sa custom limits yung account ko, which is kaya bumaba yung (cash in and cash out) ko. Probably never pa kasi ako nag cash in sa kanila kaya I don’t have any problem sa cash in limits. Dun lang talaga sa cash out daily limits ko na naging 25,000 PHP (daily) na lang pwede ko ma withdraw.

Sounds weird ano? Lol, bakit ba 25,000 PHP lang daily naka set na sabi mo you are verified at level 3 verification status. Kahit ako nga nasa level 2 verification lang nasa 50,000 PHP daily naka set pero hindi ko worry yun kasi hindi naman ako aabot sa ganon kalaking halaga ang i-cashout.
Anyway, have you tried to ask their staff regarding that matter?

I think I have a similar problem with asu, most of my transactions are cash out, siguro 10 times lang ako nag cash in sa kanila, that was during the time when I don't participate in bounty and campaign yet, that was maybe around 4 years ago, medyo matagal na rin.

sheenshane

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Quote from: asu on August 22, 2019, 09:03:44 PM

snip-
Checked again my account. Naka set sa custom limits yung account ko, which is kaya bumaba yung (cash in and cash out) ko. Probably never pa kasi ako nag cash in sa kanila kaya I don’t have any problem sa cash in limits. Dun lang talaga sa cash out daily limits ko na naging 25,000 PHP (daily) na lang pwede ko ma withdraw.

Sounds weird ano? Lol, bakit ba 25,000 PHP lang daily naka set na sabi mo you are verified at level 3 verification status. Kahit ako nga nasa level 2 verification lang nasa 50,000 PHP daily naka set pero hindi ko worry yun kasi hindi naman ako aabot sa ganon kalaking halaga ang i-cashout.
Anyway, have you tried to ask their staff regarding that matter?

asu

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Quote from: Polar91 on August 22, 2019, 08:46:38 PM

Siguro nag-convert ka ng 375,000 PHP sa loob ng 30 days, meaning nagamit mo na ang 375,000 PHP na cash in limit kaya ngayon mayroon ka na lamang natitirang 25,000 PHP dahil 400,000 PHP lang ang monthly limit ng cash in. Hindi ka makakapag-convert sa peso ng hihigit sa 25,000 hangga't di nagrereset yung 30 days. Kung naka-peso ang pera mo at di mo malabas kahit na below 400,000 ito, mas maganda kung coontactin mo yung support nila dahil malamang ay may problema na sa limit ng account mo.

Hindi po ako nag cash in ng 375,000 PHP automatically si-net na ata sa custom limits yung account ko na 25,000 PHP daily cash in and 25,000 PHP monthly cash in. Lmao

Checked again my account. Naka set sa custom limits yung account ko, which is kaya bumaba yung (cash in and cash out) ko. Probably never pa kasi ako nag cash in sa kanila kaya I don’t have any problem sa cash in limits. Dun lang talaga sa cash out daily limits ko na naging 25,000 PHP (daily) na lang pwede ko ma withdraw.

Polar91

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Quote from: asu on August 22, 2019, 07:33:29 PM

Limits & Verification Problem

I am level 3 verified kay coinsph and accidentally tinignan ko ngayon yung limit ng account ko and bumaba yung mga limit ko both (Cash In and Cash Out)

I don’t have any problem sa cash in limit na naging 25,000 PHP monthly siya for the reason na rin na hindi ako madalas mag cash in. But dun sa cash out na for a level 3 verified that means I can cash out daily 400,000 PHP pero naging 25,000 PHP na lang yung daily cash out limit ng account ko. Does anyone encounter like this type of problem kay coins?

Yes, if anyone does encountered it. Ano ano yung mga kailangan I-provide na ID’s and whatsoever na need ni coins? Thanks!

Siguro nag-convert ka ng 375,000 PHP sa loob ng 30 days, meaning nagamit mo na ang 375,000 PHP na cash in limit kaya ngayon mayroon ka na lamang natitirang 25,000 PHP dahil 400,000 PHP lang ang monthly limit ng cash in. Hindi ka makakapag-convert sa peso ng hihigit sa 25,000 hangga't di nagrereset yung 30 days. Kung naka-peso ang pera mo at di mo malabas kahit na below 400,000 ito, mas maganda kung coontactin mo yung support nila dahil malamang ay may problema na sa limit ng account mo.

asu

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Limits & Verification Problem

I am level 3 verified kay coinsph and accidentally tinignan ko ngayon yung limit ng account ko and bumaba yung mga limit ko both (Cash In and Cash Out)

I don’t have any problem sa cash in limit na naging 25,000 PHP monthly siya for the reason na rin na hindi ako madalas mag cash in. But dun sa cash out na for a level 3 verified that means I can cash out daily 400,000 PHP pero naging 25,000 PHP na lang yung daily cash out limit ng account ko. Does anyone encounter like this type of problem kay coins?

Yes, if anyone does encountered it. Ano ano yung mga kailangan I-provide na ID’s and whatsoever na need ni coins? Thanks!

spadormie

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Quote from: harizen on August 21, 2019, 01:00:26 PM

Yes hiningan ako pero di screenshot. Swerte mo pa nga at binabaan lang limit mo. Sa akin nun talagang wala na macashout.

Bale source of income (iyong dayjob ko), payslips, lang pinasa ko then about sa crypto, freelance work ang sinabi ko. Never ko sinabi ang trading unless sila ang nagpasok sa usapan kasi marami pang tanong yan e.

Gusto lang naman nila malaman dyan saan galing ang funds natin kasi may mga users na sobrang laki ng funds na pinapaikot sa kanila pero walang nakadeclare na source of income or business. Questionable iyon. Nagumpisa yang strict policy nung naglabas ng memorandum si BSP about crypto. Dati na sila nanghihingi ng additional KYC sa akin saka interview pero saglit lang tapusin unlike ngayon dami tanong.

Actually ako nainterview na ako eh. Pero that was way back 2017 nung baguhan palang ako sa crypto. below 18 pa kasi ako nun and wala pakong ID na pang verify. That's why nag skype call sila sakin. And they are even asking kung san daw source of income ko. Ang sabi ko is from signature campaigns in this forum. Accepted naman and naaprubahan. Magwowork kaya pag nagopen na lang ako ngayon ng bank account? I mean, maveverify kaya yun?

Quote from: harizen on August 22, 2019, 08:44:14 AM

May mga fishy transactions kasi kaya need ng additional info about source of income.

True. Mas lalo na pag yung transactions mo 1 or more. Patay ka, haharangin ka ni coins Grin

. Maaring iiskype call ka nila.

Quote from: tukagero on August 22, 2019, 10:29:07 AM

nakatanggap din ako ng email galing coins na need ko daw magpabook ng videochat para sa kyc ko, sa ngayon di ko pa naoopen coins account ko dahil wala pang laman. Saka n lng ako magpapabook pag may ilalagay n ako.

Wala pang 5 minutes yang skype call nila. The thing is sila kita ka pero sila di mo kita. Mas maganda magpabook ka na ngayon kahit wala pang laman wallet mo since ikaw din ang mahihirapan nyan pag kunwaring may pumasok nang pera sa wallet mo.

JanpriX

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Quote from: blockman on August 22, 2019, 09:46:46 AM

Quote from: JanpriX on August 19, 2019, 05:42:58 PM

Quote from: blockman on August 19, 2019, 04:46:37 PM

Meron din akong naging pending na transaction palabas kay coins.pro at umabot yun ng isang linggo at ilang araw din. Email ako ng email sa support nila at pare parehas lang yung sagot. Tingin ko technical issue yun na ayaw nilang sabihin kaya may mga delay na naganap. Ang ginawa ko lang inopen ko lang sa new window yung link na binigay nila kasi yun din ang payo nila sa email at sa wakas naging ok na din yung transaction ko. Maraming beses ko na yan ginawa nung sinuggest na nila pero mukhang nakachamba lang ako.

Yung sakin naman, last week ata ako nag cashout from Coins.Pro and same thing happened, hindi nila ma-process yung request ko and tumagal naman siya ng 2 days bago dumating yung fund sa Coins.Ph wallet ko. Just wanted to check with you guys if meron na ba ulit nakapagcashout from Coins.Pro and kung naka-experience pa din ba kayo ng delay/problem/issue with it?

Sakin ok naman na, nag try ako ulit kahapon no problem. Tingin ko yung inside technical problem na hindi nila sinasabi sa pag transfer ng coins.ph to coins pro and vice versa ay okay na siguro.

No issues na sa tingin ko.

Thanks blockman for confirming. I'm planning to cashout but held my horses kasi bumaba si Bitcoin ng bahagya. Haha. Antayin ko na lang munang umakyat ulit bago magcashout ako. Grin

tukagero

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Quote from: Question123 on August 22, 2019, 07:52:15 AM

Quote from: spadormie on August 21, 2019, 09:32:17 AM

Quote from: harizen on August 20, 2019, 05:31:54 PM

Quote from: spadormie on August 20, 2019, 01:02:59 PM

Di kaya binabaan ka rin ni coins? Kasi yung akin, binaba yung cash out ko. Na imbis na 400,000 php, naging 100,000 php. Dahil may advance KYC something sila.

Level 3 account ka with only Php 100,000 monthly cashout?

Yes sir, you hear/see it right. Binabaan nila yung monthly cashout ko since di pako nagcocomply ng KYC sa kanila. And sinasabi nila yung KYC na yun, needed ng screenshots ng funds ko sa exchange or bank account. Anyway, may ganito rin ba sayo harizen?

Para san pa yunh policy nila kung nilalabag nila pati mga ganyan. May pa advance KYC pa sila dati ng makakapagcashout ka ng kaunti ang requirements ngayon lang naghigpit sila pero hindi natin alam ang totoong dahilan kung bakit sila ay naghigpit at kailangang Nilang babaan mga cashout niyo kung sumusunod naman kayo sa tama dapat patas sila sa lahat ng mga user nila.

nakatanggap din ako ng email galing coins na need ko daw magpabook ng videochat para sa kyc ko, sa ngayon di ko pa naoopen coins account ko dahil wala pang laman. Saka n lng ako magpapabook pag may ilalagay n ako.

blockman

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Quote from: JanpriX on August 19, 2019, 05:42:58 PM

Quote from: blockman on August 19, 2019, 04:46:37 PM

Meron din akong naging pending na transaction palabas kay coins.pro at umabot yun ng isang linggo at ilang araw din. Email ako ng email sa support nila at pare parehas lang yung sagot. Tingin ko technical issue yun na ayaw nilang sabihin kaya may mga delay na naganap. Ang ginawa ko lang inopen ko lang sa new window yung link na binigay nila kasi yun din ang payo nila sa email at sa wakas naging ok na din yung transaction ko. Maraming beses ko na yan ginawa nung sinuggest na nila pero mukhang nakachamba lang ako.

Yung sakin naman, last week ata ako nag cashout from Coins.Pro and same thing happened, hindi nila ma-process yung request ko and tumagal naman siya ng 2 days bago dumating yung fund sa Coins.Ph wallet ko. Just wanted to check with you guys if meron na ba ulit nakapagcashout from Coins.Pro and kung naka-experience pa din ba kayo ng delay/problem/issue with it?

Sakin ok naman na, nag try ako ulit kahapon no problem. Tingin ko yung inside technical problem na hindi nila sinasabi sa pag transfer ng coins.ph to coins pro and vice versa ay okay na siguro.

No issues na sa tingin ko.

harizen

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Quote from: Question123 on August 22, 2019, 07:52:15 AM

Para san pa yunh policy nila kung nilalabag nila pati mga ganyan. May pa advance KYC pa sila dati ng makakapagcashout ka ng kaunti ang requirements ngayon lang naghigpit sila pero hindi natin alam ang totoong dahilan kung bakit sila ay naghigpit at kailangang Nilang babaan mga cashout niyo kung sumusunod naman kayo sa tama dapat patas sila sa lahat ng mga user nila.

May mga fishy transactions kasi kaya need ng additional info about source of income. Kung tanda niyo pa nauso ang bilihan ng coins.ph accounts kasi may ginagawang shitty dito. Saka si BSP e naghigpit na rin sa mga crypto exchanges dito sa bansa mula ng nagbloom ag bitcoin nung 2017. No choice din sila kundi sumunod.

Makulit lang naman sila sa mga regular na nagcacashout ng malaki. Ako ilan beses kinulit ng mga yan kasi nga ayaw ko pumayag na mag video interview ulit at magpasa ng another form kasi nga nagawa ko na iyon 2 times na. Wala aman ako magawa so nag comply na ako kasi kahit anong pagmamatigas ko di naman sila makinig e. Swerte pa nga ni spadormie kasi binabaan lang limit niya. Yan si mirakal talagang disable withdrawal gaya ng akin.

May mga nakakabwisit na part sa interview ko gaya ng namili sila ng isang transaction doon and san daw iyon galing. Pati ba naman iyon kailangan pa tanungin sa dami na ng documents na pinasa ko about source of income. Well, di ko dapat pairalin ang init ng ulo ko kahit inis na kasi baka lumala so relax lang. Then ayun na nga, after naman nun ok na ok na at balik na ako let sa normal.

Question123

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Quote from: spadormie on August 21, 2019, 09:32:17 AM

Quote from: harizen on August 20, 2019, 05:31:54 PM

Quote from: spadormie on August 20, 2019, 01:02:59 PM

Di kaya binabaan ka rin ni coins? Kasi yung akin, binaba yung cash out ko. Na imbis na 400,000 php, naging 100,000 php. Dahil may advance KYC something sila.

Level 3 account ka with only Php 100,000 monthly cashout?

Yes sir, you hear/see it right. Binabaan nila yung monthly cashout ko since di pako nagcocomply ng KYC sa kanila. And sinasabi nila yung KYC na yun, needed ng screenshots ng funds ko sa exchange or bank account. Anyway, may ganito rin ba sayo harizen?

Para san pa yunh policy nila kung nilalabag nila pati mga ganyan. May pa advance KYC pa sila dati ng makakapagcashout ka ng kaunti ang requirements ngayon lang naghigpit sila pero hindi natin alam ang totoong dahilan kung bakit sila ay naghigpit at kailangang Nilang babaan mga cashout niyo kung sumusunod naman kayo sa tama dapat patas sila sa lahat ng mga user nila.

mirakal

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Quote from: harizen on August 21, 2019, 01:00:26 PM

I see. It's necessary for those users na nag-cacashout ng decent amount regularly. Level 3 din ako nung nakareceived ako ng request for video interview. Every year nga ako e dyan e. Nakakapagcashout ako then eventually naging Custom account and di na makapagcashout but I can still send fund to others. Ngayon ok na kasi nagcomply na ako sa mga requirements. It's hassle though and nainis pa nga ako dyan nung last time.

Maybe I have no choice now but to comply, my account will be useless if I can't use it for cash out.
I hope they'll still accept the verification process, I just don't have an idea if there is a deadline for the verification they required to me.
Let's see, will update you guys, so those who have a similar problem like me will get an idea.

Thanks for sharing your experience @harizen .

harizen

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Quote from: mirakal on August 21, 2019, 05:56:35 AM

Quote from: harizen on August 20, 2019, 07:15:01 PM

Nag video interview ka na ba dati?

No, I just ignored it, I thought it's not necessary anymore since I'm already level 3 verified, and I have done that a long time ago.
During that time, my cash out is still active although I sometimes max out my daily cash outs, but the other day, I can proceed with my cash out.

I see. It's necessary for those users na nag-cacashout ng decent amount regularly. Level 3 din ako nung nakareceived ako ng request for video interview. Every year nga ako e dyan e. Nakakapagcashout ako then eventually naging Custom account and di na makapagcashout but I can still send fund to others. Ngayon ok na kasi nagcomply na ako sa mga requirements. It's hassle though and nainis pa nga ako dyan nung last time.

Quote from: spadormie on August 21, 2019, 09:32:17 AM

Quote from: harizen on August 20, 2019, 05:31:54 PM

Quote from: spadormie on August 20, 2019, 01:02:59 PM

Di kaya binabaan ka rin ni coins? Kasi yung akin, binaba yung cash out ko. Na imbis na 400,000 php, naging 100,000 php. Dahil may advance KYC something sila.

Level 3 account ka with only Php 100,000 monthly cashout?

Yes sir, you hear/see it right. Binabaan nila yung monthly cashout ko since di pako nagcocomply ng KYC sa kanila. And sinasabi nila yung KYC na yun, needed ng screenshots ng funds ko sa exchange or bank account. Anyway, may ganito rin ba sayo harizen?

Yes hiningan ako pero di screenshot. Swerte mo pa nga at binabaan lang limit mo. Sa akin nun talagang wala na macashout.

Bale source of income (iyong dayjob ko), payslips, lang pinasa ko then about sa crypto, freelance work ang sinabi ko. Never ko sinabi ang trading unless sila ang nagpasok sa usapan kasi marami pang tanong yan e.

Gusto lang naman nila malaman dyan saan galing ang funds natin kasi may mga users na sobrang laki ng funds na pinapaikot sa kanila pero walang nakadeclare na source of income or business. Questionable iyon. Nagumpisa yang strict policy nung naglabas ng memorandum si BSP about crypto. Dati na sila nanghihingi ng additional KYC sa akin saka interview pero saglit lang tapusin unlike ngayon dami tanong.

spadormie

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Quote from: harizen on August 20, 2019, 05:31:54 PM

Quote from: spadormie on August 20, 2019, 01:02:59 PM

Di kaya binabaan ka rin ni coins? Kasi yung akin, binaba yung cash out ko. Na imbis na 400,000 php, naging 100,000 php. Dahil may advance KYC something sila.

Level 3 account ka with only Php 100,000 monthly cashout?

Yes sir, you hear/see it right. Binabaan nila yung monthly cashout ko since di pako nagcocomply ng KYC sa kanila. And sinasabi nila yung KYC na yun, needed ng screenshots ng funds ko sa exchange or bank account. Anyway, may ganito rin ba sayo harizen?

mirakal

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Quote from: harizen on August 20, 2019, 07:15:01 PM

Nag video interview ka na ba dati?

No, I just ignored it, I thought it's not necessary anymore since I'm already level 3 verified, and I have done that a long time ago.
During that time, my cash out is still active although I sometimes max out my daily cash outs, but the other day, I can proceed with my cash out.

Topic: Coins.ph Official Thread - page 176. (Read 291979 times)