Topic: Coins.ph suspended my account without valid reason - page 6. (Read 1414 times)

They never disclosed why sa totoo lang, pero may pinoint silang isang transaction which I RECEIVED (or withdraw) money from a gambling address (luckyb.it hot wallet AFAIK) dun sa mismong account na yun, plus several sent bitcoins to addresses na hindi ko na alam kung saang services nakakonek dahil ang time-frame na pinakita nila is from 2015-2016. I resubmitted the necessary documents na kailangan nila: 2 valid IDs, proof of income/source of funds tapos proof of address. All in PDF form. Afterwards, sinabi lang nila in person na irereview daw nila yung status nung account at kung ano yung action going forward. A week later, suspended na yung account ko with no explanation sa email whatsoever, at gusto inadvise lang ako na if ever gusto ko makuha yung natitirang balance eh kelangan ko ng affidavit (forgot kung para saan) at ipaprocess yun within 7 business days.

Note: hindi kalakihan yung transaction na nareceive ko sa luckybit back then (2016 yung luckybit transaction, 2018 nasuspend account ko), though against kasi ito sa online gambling regulations ng Pinas. Yung nasabing site eh walang offshore gambling license from PAGCOR kaya siguro eh mainit talaga ito sa mata ng coins.ph team.

That's all I know and that's all I understood when I put two and two together. Hindi ko sure kung ano yung exact reason bakit nila sinuspend pero yung partikular na transaction from luckybit lang talaga ang inemphasize nila. I could be wrong, but for everyone's safety, kung gusto niyong maglaro eh use any other addresses muna kung magdedeposit o magwiwithdraw para lang safe.

Did you ask them for the reason why they suspend your account?

Just recently they found about my previous activity. I gamble online and im using their platform to pay for players who beat me. But they didnt suspend my account instead they sent me the rules and advice me to review whats in it for my account to not get suspended or ban by them.

All is well now but I didnt get the chance to return my account limits back to normal (level 3) because of their strict policy regarding financial documents.

Paano ba nila malalaman na galing sa mixer ang bitcoin? di ba mixer will result to anonymous transaction?
I have tried several times also using a mixer, I've use chipmixer and so far my account is still okay, di naman siguro.. kung may source ka about sa binance, can you post some link?

Common na yan sir yung nagsususpend sila ng account i think part na ata yan ng kanilang assurance na sa mabuting paraan mo nakukuha yung pera. Most common reason is may malaki kang withdrawal amount and even deposits and madalas ang transactions mo sa iyong account kaya ganyan ang Coins.ph. Hintayin mo nalang sir na matapos tong quarantine kasi halos lahat ata ng support nila and even supervisors is naka-off sa work dahil sa quarantine. Baka this May magbalik na din yan right before May 15 kasi madami ng jobs ang magrereopen pero iaadopt padin yung social distancing.

Suggest ko lang din na gmawa ka ng other accounts or even use GCash para malessen yung ganitong aberya.

my coins ph account is 4 years old and it's verified with government issued id.

They never disclosed why sa totoo lang, pero may pinoint silang isang transaction which I RECEIVED (or withdraw) money from a gambling address (luckyb.it hot wallet AFAIK) dun sa mismong account na yun, plus several sent bitcoins to addresses na hindi ko na alam kung saang services nakakonek dahil ang time-frame na pinakita nila is from 2015-2016. I resubmitted the necessary documents na kailangan nila: 2 valid IDs, proof of income/source of funds tapos proof of address. All in PDF form. Afterwards, sinabi lang nila in person na irereview daw nila yung status nung account at kung ano yung action going forward. A week later, suspended na yung account ko with no explanation sa email whatsoever, at gusto inadvise lang ako na if ever gusto ko makuha yung natitirang balance eh kelangan ko ng affidavit (forgot kung para saan) at ipaprocess yun within 7 business days.

Note: hindi kalakihan yung transaction na nareceive ko sa luckybit back then (2016 yung luckybit transaction, 2018 nasuspend account ko), though against kasi ito sa online gambling regulations ng Pinas. Yung nasabing site eh walang offshore gambling license from PAGCOR kaya siguro eh mainit talaga ito sa mata ng coins.ph team.

That's all I know and that's all I understood when I put two and two together. Hindi ko sure kung ano yung exact reason bakit nila sinuspend pero yung partikular na transaction from luckybit lang talaga ang inemphasize nila. I could be wrong, but for everyone's safety, kung gusto niyong maglaro eh use any other addresses muna kung magdedeposit o magwiwithdraw para lang safe.

Prohibited Uses include transaction or activities related to:

(c) Gambling: Online gambling, lotteries, casinos and informal gambling, gaming operations, sports betting, and other games of chance and forms of speculation;

Paano ba nila malalaman na galing sa mixer ang bitcoin? di ba mixer will result to anonymous transaction?
I have tried several times also using a mixer, I've use chipmixer and so far my account is still okay, di naman siguro.. kung may source ka about sa binance, can you post some link?

Baka naghihigpit na din sila sa mga bitcoins na galing sa mga mixer gaya ng ginagawa ngayon ng binance. For security purposes nacdin siguro nila.

Pagkatapos ko basahin ang topic patungkol sa biglaang suspension ng account sa Coins.ph, nagkaroon rin ako ng pangamba at takot sa paggamit ng Coins.ph dahil kadalasan sa Coins.ph wallet din ako nagstostore ng aking funds at nagrereceive ng payment mula sa aking mga kaibigan at kamag-anak kapag manghihiram sila ng pera. Kaya totoo nga ang balita patungkol sa biglaang pagsususpend ng account sa Coins.ph without informing their users. Maaari nilang isuspend ang accounts sa Coins.ph kapag may nakita silang paglabag o unusual ang pagreceive ng transaction. Pero ayon sa mga comments o sa iba pang naka-experience ng biglaang pagsuspend ng account sa Coins.ph ay wala naman daw silang nalabag na naayon sa kanilang USERS AGREEMENT AND POLICY, kaya posibleng hindi tama ang ginagawa ng kanilang supports sa biglaang pagsuspend ng mga accounts nila dahil wala namang sapat na ebidensiya o rason ang kaya nilang ibigay upang magsuspend sila ng account.

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dothebeats confirm ko lang sayo if yung method na pag-deposit (pagsend) ng Bitcoin to a gambling site is yung rason kung bakit na-suspend yung account mo and hindi sa pag-withdraw (receive) ng Bitcion from a gambling site sa Coins.ph wallet address mo? Kasi nakita ko yung post mo dati yung sinabi mo is dahil nag withdraw ka gamit yung Coins.ph wallet address mo. Just to clarify lang kasi it's  really bothering me to think that receiving Bitcoin galing sa address na related sa gambling site ay pwede na ma-suspend yung account mo.

‼️BEWARE‼️
‼️COINS.PH‼️

Sa lahat po nang nagbabalak sumubok sa coins.ph ,,ingat po tayo ...

Investigate COINS.PH Operations as Money Custodian
 
 
Concerned Coins.PH User started this petition to Securities and Exchange Commission
COINS.PH (Registered Company Name: BETUR INC) is a money remittance company with office address at 12/F The Centerpoint Building, Julia Vargas corner Garnet Road, Ortigas Center, Pasig City, Philippines.
COINS.PH accepts peso deposits and withdrawals, buy and sell of Bitcoin, money transfer, bills payment, mobile load purchase, and more.
THE ISSUE
COINS.PH randomly suspends any account of its depositors without any warning or notification either through email, call or text. Usually they suspend accounts if they notice several daily transactions, and sometimes, if you buy or sell Bitcoin in large amount.
COINS.PH will not give you information as to why they are suspending your account, such as suspicious activities, failed login attempts, etc.
COINS.PH compliance team will not talk to their customers by phone or in person even if you visit their office in Ortigas Center.
Their operations in their office is very suspicious: no company signage, no management personnel willing to appear in front of clients. It looks like a call center type of operations, and not a legitimate customer-oriented business similar to banks, etc.
Many of their depositors have lost their money at COINS.PH and never were reimbursed. So if you are one of the victims of COINS.PH whose account was suspended / blocked and was never reimbursed, please sign this petition to:
1. Appeal to the Central Bank of the Philippines to investigate the operations of their Ortigas Office if they work according to what a money remittance / changer should operate. And if their findings will prove they have violated the law, it is to the prerogative of CBP / BSP to cancel / revoke their license to accept deposits or exchange cryptocurrency.
2. Be investigated by the Securities and Exchange Commission as a foreign-owned company operating in the Philippines and for their illegal freezing of its depositors money.
3. Be investigated by the Pasig City Mayor's office if they have proper business permits to operate in Ortigas Center as money changer / remittance company.
4. Oblige them to refund all depositors whose accounts were frozen without any valid and lawful reason.
So if you are like me, who lost a lot when I funded my account to buy Bitcoin, then got suspended for no reason until Bitcoin price went down; or if you lost money from COINS.PH without getting refund, please sign this petition now so that the SEC will have enough reason to investigate COINS.PH
If we do not act now, I am very sure they will continue to suspend more accounts and cause a lot of frustrated users. This will also inform those who are thinking of using COINS.PH and help to spare them from this frustrating experience.
COINS.PH STATEMENT
"While you are here, please take a moment to review our Acceptable Use Policy, as this will help ensure you are aware of what constitutes prohibited uses of a Coins.ph account. Prohibited uses include: 
•         Investment Schemes: support of pyramid schemes, paluwagans, ponzi schemes, network marketing, unlicensed investment vehicles, deceptive charity schemes, referral marketing programs or multi-level marketing programs;
•         Fraud: provision of any false, deceptive, inaccurate or misleading information to Coins, Coins users, or other third parties;
•         Gambling: Online gambling, lotteries, casinos and informal gambling, gaming operations, sports betting, and other games of chance and forms of speculation;
Please note that Coins.ph reserves the right to terminate accounts that violate our Acceptable Use Policy, or accounts that in any way are used for prohibited activities."
OUR RESPONSE
While it is true that a lot of network marketers use COINS.PH for sending payments into their individual MLM businesses (legit or ponzi), that doesn't give them AUTHORITATIVE JUDGMENT to suspend any account that they "think" to be violating their policy. Because of the nature of Bitcoin transactions where sender and recipient addresses are untraceable and unidentifiable, they can't claim an incoming or outgoing transaction to violate their policy or not -- whether they were used for network marketing or legit purposes, such as, Bitcoin trading and mining.
Therefore they can't suspend any account whatsoever without first proving it violated their policy, and without first informing account holders of any suspicious activity in their accounts, only because they "feel like suspending it". Even banks never suspend their depositors account without first legal basis to do so.
If you are using COINS.PH to transact, you can still do so but I highly suggest DO NOT STORE YOUR MONEY / BTC AT COINS.PH because they are not a bank that can protect your deposit (and are not insured by PDIC). COINS.PH is not a secure wallet to store BTC.

If it's compromised, magpapasend lamang sila ng valid IDs for re-verification na ikaw nga talaga ang may control sa account. They don't block accounts dahil lang may change sa activity, at least from what I know sa 6 years kong paggamit sa service. If proofs are sent, the only way I see it eh baka may nasend si OP na coins towards a gambling site. Auto flag sa system ng coins.ph yun, dahil dalawa sa mga kaibigan ko na ang gumawa nyan at na-suspend din ang account nila.

my coins ph account is 4 years old and it's verified with government issued id.
i read their TOS and i can't really find which part of it i violated ,
yet they still suspended my account without notice.

last march they locked my account from sending funds , and they require me to undergo same verification i did a year ago and it's really frustrating .
i did sent some of my financial proof ( paypal's transaction and invoices i sent to my clients in pdf format ) , i did interviews in one of their staffs and i showed her my driver's license and even my postal id.
yet they still continue on suspending my account without telling me what i really violated .

all my funds are clean, i earned them from offering graphics services.
now their staffs told me to wait until the quarantine is over then i can get the remaining funds.

If it's compromised, magpapasend lamang sila ng valid IDs for re-verification na ikaw nga talaga ang may control sa account. They don't block accounts dahil lang may change sa activity, at least from what I know sa 6 years kong paggamit sa service. If proofs are sent, the only way I see it eh baka may nasend si OP na coins towards a gambling site. Auto flag sa system ng coins.ph yun, dahil dalawa sa mga kaibigan ko na ang gumawa nyan at na-suspend din ang account nila.

Just a heads up to people out there who use the said platform, never try to withdraw bitcoins on gambling sites directly to your coins.ph account.

You say that you only used coins.ph receiving from your graphic services, and it might be one of your clients paid you from a gambling platform or any websites that were mentioned on coins TOS that prohibits the use of coins, without you knowing.

That's why having another wallet is much recommended and should be used for all of your external transactions, and use only your coins.ph account for withdrawal into php.

That sounds really fishy tho. Did the amount going to and from your account is huge? They might have their suspicions with the whereabouts of those funds but then again I am not sure it is ethical to suspend your account without providing you a definite reason. Though there are users that have millions in their coins.ph accounts but did not undergo such thing i.e. suspension of their account. Isn't there anything that they said aside  from asking for your identification and financial proof that you might've missed that could provide you a clue as to what it is? Have you received or sent a fund on an online betting website?

Also, I am curious whether will they give their users a chance withdraw their funds if ever their account is banned? What will they do with the money if not?