I've called CoinTerra customer support a few times now. First couple times I actually got a live human being on the phone. His name was John and was quite helpful in converting my Dec order into 2x Jan orders and refunding the difference back to me. A week later I called and left a VM. Surprisingly, I actually got a call back the same day!
I'm so used to getting terrible customer service from ASIC companies. It is quite refreshing to find good customer service for once! Of course I'll feel better once the miners get delivered, but good communication goes a long way in my book. Kudos to John from customer service!
Topic: CoinTerra announces its first ASIC - Hash-Rate greater than 500 GH/s - page 93. (Read 231002 times)
October 22, 2013, 06:22:25 PM
October 22, 2013, 04:19:46 PM
There are quite a few factors that weight in to the time between mock-tape out and the tape-out itself. Depending on how much information you supply for the mock-tape out there does not have to be a significant time laps between mock tape-out, tape-out and production.
You can expect tape-out announcement soon and we are indeed still on time table for our production.
That's good to hear.
One thing I think your customers deserve is a 9-5 customer service representative whom they can speak to. I mean, we have invested 1000's of dollars.
KnCMiner provided this to their customers, and although I am sure they received hundreds of calls per day, it put all of their investors at ease, which results in positivity regarding your name (something BFL knows nothing about).
Just my BTC.02
Hello,
Thank you for your input. We do have customer service staffed well beyond 9-5 and they are more than happy to call you back if you contact us. Just send an email to [email protected] and our CR team will happily call you back asap.
October 22, 2013, 03:07:19 PM
There are quite a few factors that weight in to the time between mock-tape out and the tape-out itself. Depending on how much information you supply for the mock-tape out there does not have to be a significant time laps between mock tape-out, tape-out and production.
You can expect tape-out announcement soon and we are indeed still on time table for our production.
That's good to hear.
One thing I think your customers deserve is a 9-5 customer service representative whom they can speak to. I mean, we have invested 1000's of dollars.
KnCMiner provided this to their customers, and although I am sure they received hundreds of calls per day, it put all of their investors at ease, which results in positivity regarding your name (something BFL knows nothing about).
Just my BTC.02
October 21, 2013, 05:23:05 PM
We are indeed on track for our delivery times. Mock tape-out was performed and our tape out is very near. The community can expect more information soon as we get closer to production.
FWIW, hashfast claimed to have done their mock tape out well before august 20th:
https://hashfast.com/countdown-to-tapeout/
2 months later they are still several weeks from shipping.
Ill take your claims of shipping in december with at least the same amount of salt I took with HF's october claims and KnC's september claims. Lets just hope we dont need butterfly quantities of salt.
There are quite a few factors that weight in to the time between mock-tape out and the tape-out itself. Depending on how much information you supply for the mock-tape out there does not have to be a significant time laps between mock tape-out, tape-out and production.
You can expect tape-out announcement soon and we are indeed still on time table for our production.
October 21, 2013, 04:11:01 PM
so if someone wants to get a refund for a $6,000 machine, would the refund value be based on BTC or fiat?
I'd assume fiat since they use Bitpay (and the prices on their site are in USD). 
October 21, 2013, 12:39:06 PM
so if someone wants to get a refund for a $6,000 machine, would the refund value be based on BTC or fiat?
lol! dude, you serious?!
yes
October 21, 2013, 12:24:55 PM
so if someone wants to get a refund for a $6,000 machine, would the refund value be based on BTC or fiat?
lol! dude, you serious?!
October 21, 2013, 12:12:59 PM
so if someone wants to get a refund for a $6,000 machine, would the refund value be based on BTC or fiat?
October 21, 2013, 12:04:30 PM
hey cointerra, your website is broken.
Thank you for the notification. We are working on a couple things on the back end and adding additional features, so the site should be back up and fully functional soon.
Regards,
CoinTerra Support
October 21, 2013, 11:54:32 AM
hey cointerra, your website is broken.
October 20, 2013, 05:52:39 PM
We are indeed on track for our delivery times. Mock tape-out was performed and our tape out is very near. The community can expect more information soon as we get closer to production.
Mock tape-out was weeks ago, and still no real one? Hashfast went from mock to actual tape-out in about 9 days.
Something went wrong with Cointerra's mock tape-out. Probably because they can't code RTL for shit.
This is where amateur Cointerra's lack of experience with designing a new chip from scratch shows. Maybe they'll get it right In Two Weekstm.
Building a huge Bitcoin ASIC from the ground up is completely different than buying some IP from ARM, etc. and slapping it onto a SOC for Samsung phones.
Let's remember Cointerra made claims about its chip's physical performance in GH/W/sec before getting remotely close to physical simulation.
There is no way in Hell Cointerra can make its promised December delivery date on time, any more than they met their "first week of Oct" tape-out target.
October 20, 2013, 05:13:44 PM
We are indeed on track for our delivery times. Mock tape-out was performed and our tape out is very near. The community can expect more information soon as we get closer to production.
FWIW, hashfast claimed to have done their mock tape out well before august 20th:
https://hashfast.com/countdown-to-tapeout/
2 months later they are still several weeks from shipping.
Ill take your claims of shipping in december with at least the same amount of salt I took with HF's october claims and KnC's september claims. Lets just hope we dont need butterfly quantities of salt.
October 20, 2013, 05:06:59 PM
We are indeed on track for our delivery times. Mock tape-out was performed and our tape out is very near. The community can expect more information soon as we get closer to production.
October 20, 2013, 01:37:54 PM
Cointerra is still on track or what ?
Tape out or not ?
Pretty quiet...
Tape out or not ?
Pretty quiet...
October 16, 2013, 09:55:43 AM
I would argue that difficulty most certainly will continue to rise for the next 2-5 months. The question isn't really how fast diff rises in my opinion but rather what product to buy based on power efficiency since with the current 'best tech' is 28nm and will be for the foreseeable future, there really isn't any way that diff will rise beyond what is profitable for latest gen tech to mine.
What we will see is an extrapolated version of CPU/GPU and GPU/Gen1 ASIC curve. Diff will rise until a point where the only profitable mining instruments are low watt consumption 28nm ASIC and it will then plateau until the next Gen ASIC starts trickling out prob around early 2015 at the earliest.
What we will see is an extrapolated version of CPU/GPU and GPU/Gen1 ASIC curve. Diff will rise until a point where the only profitable mining instruments are low watt consumption 28nm ASIC and it will then plateau until the next Gen ASIC starts trickling out prob around early 2015 at the earliest.
I think that in the end, cost of power won't come into factor for awhile considering that to keep ahead of the difficutly you will need to just stock pile more and more hashpower. While power will come into account at some point, in the meantime I think we will just continue to see a massive runup in hashrate, which will be the bulk of most people concerns.
October 16, 2013, 09:51:35 AM
Is there any information regarding shipping options and price? UPS? DHL?
October 16, 2013, 09:35:38 AM
I would argue that difficulty most certainly will continue to rise for the next 2-5 months. The question isn't really how fast diff rises in my opinion but rather what product to buy based on power efficiency since with the current 'best tech' is 28nm and will be for the foreseeable future, there really isn't any way that diff will rise beyond what is profitable for latest gen tech to mine.
What we will see is an extrapolated version of CPU/GPU and GPU/Gen1 ASIC curve. Diff will rise until a point where the only profitable mining instruments are low watt consumption 28nm ASIC and it will then plateau until the next Gen ASIC starts trickling out prob around early 2015 at the earliest.
What we will see is an extrapolated version of CPU/GPU and GPU/Gen1 ASIC curve. Diff will rise until a point where the only profitable mining instruments are low watt consumption 28nm ASIC and it will then plateau until the next Gen ASIC starts trickling out prob around early 2015 at the earliest.
October 16, 2013, 09:35:21 AM
any asic company could order any amount, including knc. thats not the issue. theyre not rationally going to order that amount unless there are orders, and customers for that amount.
For the foreseeable future (which is only a few months in the bitcoin world I guess), whatever these 28nm vendors can produce, they will be able to sell. Not for the current prices, but certainly profitably. I dont think you realize the gross profit margins on these products. NRE was very high, but unit production cost is only a tiny fraction of current list prices. These chips themselves cost next to nothing. If margins on mining rigs become too slim, they will just start selling chips instead and leave it to others to produce the boards and rigs. For the record, BFL is still selling old 65nm chips for $75. these cant possibly cost more than $7.5 to produce. We got quite some way to go down in price and up in hashrate.
October 16, 2013, 09:23:19 AM
Nope, but its certainly sustainable for the next months which are the ones that truly matter. KnC alone has the production and assembly capacity for ~4 PH per month, and they are looking to expand that. During the next few months, we will see the race joined by Hashfast, Activeminer, Bitmine.ch, Cointerra, possibly even BFL (monarch) and maybe some dark horses (asicminer, avalon, bitfury, .. ?). 117% monthly may well turn out to be a too conservative estimate for the next 4-5 months. Sometime next year it will inevitably slow down but by that time, no one who placed his order today will really care anymore.
any asic company could order any amount, including knc. thats not the issue. theyre not rationally going to order that amount unless there are orders, and customers for that amount. And at the price knc is charging, i dont think they can sell 4 PH a month. Probably at most 1 PH a month. now, the other guys, hashfast and cointerra are offering lower prices... so maybe their volumes could be higher, but theyre delivering later.. and yet again, they need actual customers to be able to manufacture seriously high PH's... none of these guys have enough finance nor would want to risk buying huge amounts of PH's without customers attached
October 16, 2013, 09:13:54 AM
just out of interest... do you think 117% monthly net difficulty rise is sustainable (and/or likely) for the entire year?
Nope, but its certainly sustainable for the next months which are the ones that truly matter. KnC alone has the production and assembly capacity for ~4 PH per month, and they are looking to expand that. During the next few months, we will see the race joined by Hashfast, Activeminer, Bitmine.ch, Cointerra, possibly even BFL (monarch) and maybe some dark horses (asicminer, avalon, bitfury, .. ?). 117% monthly may well turn out to be a too conservative estimate for the next 4-5 months. Sometime next year it will inevitably slow down but by that time, no one who placed his order today will really care anymore.
Thanks for answering in my place! I couldn't have said it better myself.
And indeed none of the miners out there are profitable, my statement was more regarding mining in general and not specifically targeted to Cointerra.
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