@Crypto_Games I'm sorry I've violated the ToS. Creating a second account and cheating the site was wrong.
FTFY
Yeah that's how he should be acting, I've not seen him admit he was wrong once.
I can't speak for Crypto-Games of course, but I've known them for being very reasonable as long as you don't act like an ass (excuse my language).
Perhaps start by admitting you're wrong, saying you'll never do it again and
kindly ask if they would be willing to give back your funds, even though they have no obligation to do so.
Handle it like that and you might have a tiny tiny chance that they'll send you your funds back. (no guarantees)
It would have been better if you had done so from the start.
If they send you your funds back now, what kind of message would that send? That you can cheat them, be rude and that they'll just roll over and reward you for that...
Honestly, it's probably too late for you, but this might work for people who've made an honest mistake. (forgotten that they had created an account for example and never abused anything). Bigger chance of success than acting entitled and rude anyway.
Sorry if I'm out of line here, this is just my personal opinion and isn't based on any facts.