Topic: Cryptopay: A Central Entry Point to a Decentralised World - page 3. (Read 78925 times)

📡Spring Bank Holiday Announcement: Due to the closure of UK banks on 27th May, transfers for all UK customers at Cryptopay may be slowed down. Expect an extra day for transfers to go through. Thank you for your patience -  We hope you have a great long weekend!

Thank you for your patience! We will keep you informed on the progress 

When I saw this comment, I thought I would see a card under the Christmas tree.. 
It's great that the next stage has been reached! Let's hope Co-branding approval from Visa will not last for months.
Thank you for update!

Thanks for your feedback. Once the card programme is launched for Europe we will start working on expanding the list of supported countries. We will do everything in our power to provide our clients from Canada with the opportunity to use Cryptopay cards as well 

Great to see, but still Europe-only. I was a happy Cryptopay card holder in Canada before the Wavecrest meltdown. Still hoping for your return here. Good luck!

🔥Attention, dear followers, we have important news for you!
The return of our prepaid cards is imminent. Read our latest article about the new card programme right here:
https://goo.gl/fiZqJy

We have already launched our new card programme for Russia, and doing our best to give our clients from Europe an opportunity to use plastic and virtual Cryptopay cards as soon as possible. Unfortunately, not everything depends on us, and we have to go through a lot of bureaucracy before we are able to launch our new European card programme. We don’t want to give any exact timeframes quite yet, but as soon as all the formalities are settled we will be happy to provide you with more details. Please stay tuned for more updates on the matter

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Sure, feel free to share your thoughts with us 

Thank you for the reply.

I will keep an eye on this project and make comments from time to time

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Hello!

Thank you for your support and kind words!
We have already launched our Russian card programme, and Europe is the next stop along the way. From the technical perspective we are 100% ready for our new cards, but, we're yet to receive the final legal approval from one of our issuing partners. Unfortunately, we can’t provide you with the time frames right now, because we can’t control the delays in the process brought upon us by third-parties and don't want to give you any false promises. But once we are absolutely certain about the release date, we will surely inform you about it!

I see that I missed a heated discussion.. It's nice to read a high-quality cultural conversation.

For my part, I can only say that I have used cryptopay.me card for probably over a year without major issues.
Unfortunately, in January it happened what hardly no one expected..

I am still waiting for the cards to be launched in the EU and I am sure that I will use them without fear of the credibility of this service. (of course with the limits of normal risk - I never keep higher amounts outside of my wallet for longer than few hours )

Any updates about EU cards?

Sorry for the delay! All funds we raised during the ICO are used only for the development and implementation of the products which were chosen as the milestones of our ICO. You can read the detailed information about them in our whitepaper: https://ico.cryptopay.me/ico_cpay_wp.pdf When the ICO was in progress, we were issuing our cards within the framework of WaveCrest card programme. So, the card programme wasn’t included in the milestones. The closure of the WaveCrest card programme was an unexpected surprise for all of us, and in order to avoid repetition of what happened with our cards, we have decided to take the long, tough road to gain full control over our own programme and become Card Programme Manager. It’s not an easy way, and we have to go through a lot of bureaucracy before we reach the goal, but despite the obstacles, we move forward. Fortunately, most of the work has already been done. You can read about it in the Card Programme Announcement: https://medium.com/cryptopay/card-programme-announcement-10dc4fd4e7a1


As for Monaco, there are a lot of details which make us different. Cryptopay was founded in 2013, and Monaco only in 2016. The range of the services is also different. For example, at the moment they issue their cards only to Singapore. Europe comes next, followed by the USA. We have launched our Russian card programme and are working on the card programme for EEA countries now. We’ll start working on expanding the list of supported countries shortly after.


The customer support approach we use sets us apart from some of our competitors as well. We communicate like people, not like robots. We don’t want to provide the typical formalities associated with customer support found in other companies. We take every issue our clients face seriously and work hard to make sure that our clients are satisfied.  We’ve even posted the article about our support team and described our principles and commandments here: https://medium.com/cryptopay/how-to-build-a-financial-service-with-a-human-face-d87dd66cddaf


As for the future of Cryptopay, we will continue to implement new products in accordance with the timeline https://ico.cryptopay.me/ and will do our best to expand the list of supported countries and make our cards available not only for the clients from Russia and EEA countries. Our main goal is to make a contribution to the financial world and make Cryptopay services accessible to everyone in the world. We want our clients to use the whole set of wealth management tools on the go and we are going to make all our services as convenient and understandable as possible. So, it will be a busy year.


I know the Wavecrest issue had created problems for all EU VISA card issuers. It seems from what you say you are tying to re-build after the issues but to make it easier no doubt the $18 million the ICO bought in would make it very easy to do.
   

Ok

So could you please in your own words explain what the main differences are between your Cryptopay VISA and say for example Monaco VISA as well as other competitors who are launching products.

How would you compare your apps with say the Monaco VISA app and what are the main differences.

It is no secret I think the Monaco Cards CEO wasted 18 months before finally managing to get the cards out just in Singapore an that was after they got $26 million in the ICO. With all sorts of loopholes and clauses in the whitepaper (as well as Founder tokens) the Monaco "team" have become millionaires overnight and the "team" have used the ICO money to fund their lavish lifestyles by travelling all over the far-east to "test" the cards making test transactions. The Monaco team have not declared how many Founder tokens they own and have not stuck to the original whitepaper and I do not like them because of their lack of respect towards investors.

How do you rate your customer services?

Where do you see Cryptopay after 12 months? What will the company be doing and where will the cards be in circulation?

Hello again!

I’m up to the moon happy that you’ve accepted our apology! Now let’s cut to the chase.

    1) Here’s the deal with cards. As far as I understand you don’t have the whole picture drawn. The Russian card programme is the third card programme we have launched since the company was founded. The first one was launched in 2016 - we started issuing VISA prepaid cards in the partnership with Wavecrest, our main card issuer for this card programme. These cards were available worldwide, not only in Europe, we had clients in Australia, South Africa, South America, New Zealand, Canada and tons of other countries. However, in the end of August 2017, WaveCrest updated their issuing policies in compliance with new VISA rules - from that moment on cards were available only to European residents and residents of countries in the EEA.
    We didn’t want to lose our non-European clients and in September 2017 we started doing business with a new card issuer and developed the second generation of our prepaid cards. Acting as the programme manager, we were registered with the card scheme and certified it under PCI-DSS. The second generation of cards was completely redesigned. Not only did we update the physical design, but we also improved the functionality of the card, and it was backed by a new technology stack.
    After a great start and initial roll-out of the new cards to all Cryptopay users in Q4 2017, we were unfortunately forced to shut this programme down due to a disagreement with the BIN provider.
    That’s when we got back to WaveCrest and their prepaid cards. This «first generation» prepaid cards successfully served our users until early January 2018 when lost its Visa license. This canceled cards not only for us, but for almost every other European card provider. And form that day on we were working to bring cards back and continue to do so even now. The Russian card programme was started a month ago and is a first result of what we’ve achieved. We keep negotiating with card issuers and VISA managers to bring cards back to Europe and other territories around the world.
Hope this little history throwback will help you understand us better. I’d also suggest you checking out our ICO landing page https://ico.cryptopay.me/ - you’ll find there the most exhaustive information about us and our products. Also, I’d suggest you looking through our Telegram chat - people constantly discuss our development there, ask questions and share their feedback: https://t.me/cryptopayico
    2) Unfortunately, I won’t be able to share the direct address with you here. Our offices are not client-oriented and we’ve come to a decision not to post addresses for these offices publicly.
    As for London, you’re not quite right. We do have full-time employees there, of course, due to the nature of several products we are working on currently. Several representatives of our compliance, marketing and B2B relations departments are working there, as well as the director of one of the Group’s companies Stockflare Securities.

Hello Konstantin from the Customer Support Team Lead

Thank you for your post, I appreciate it very much and I completely accept your colleague had no intention to lie and that what happened was an oversight, an error. I hope transparency will be key in future.

1) The last I was told, your Cryptopay cards were only in the hands of customers in Russia. Please clarify which EU countries the Cryptopay cards have been delivered to and when shipment started.

2) You mentioned your staff is "dispersed between London, Lisbon and Saint-Petersburg, part of our employees works remotely in different places all around the world (from NYC to Thailand)."

Keeping your remote employees aside and just looking at your offices in London, Lisbon and St.Petersburg I have the following comments to make.

Without doubt there is some physical work space/office where the core of your business takes place is based in Russia. I accept that.

If you have full time employees in a permanent office in Lisbon which focuses on management where employees work on daily basis then please provide the full address.

It seems highly unlikely you have full time employees in a permanent office in London. I believe there is no base in London except a mailing address, please confirm this.

Thank you

Hey there!

Konstantin, Customer support team-lead is here 
I would like to start with an apology.  We indeed have misled you. The office in London is the registered address of the company. That is not a secret and has never been. Unfortunately, our support staff has mixed up this info, bringing the wrong answers to you. But I am here to clear things up.

Small companies use the services of secretaries, corporate assistants and accountants. This is a common practice, as we are sure you know. This role is usually performed by one company, and it always registers its clients at its own address. This way we can receive correspondence from authorities, contractors, etc.

For example, let’s take a look at the Coinbase registered address. Several thousand companies registered there as well, and that doesn’t make them a scam company.
Here’s a link: https://beta.companieshouse.gov.uk/search?q=EC2V+6DN

Once again, I’m deeply sorry for the misrepresentation.

As for other offices and our employees.
We do have two other offices up and running in Lisbon and in Saint-Petersburg. These are fair workplaces for those working there. The management is mainly in Lisbon, while the development team is based primarily in Saint-P.
In general, our staff is dispersed between London, Lisbon and Saint-Petersburg, part of our employees works remotely in different places all around the world (from NYC to Thailand).

Having several companies helps us manage the business risks, acquire licenses needed for our business and develop several different products in both regulated and unregulated markets.

Last, but definitely not the least. The product we are offering always is real. We actually had cards available in Europe for a long time with thousands of satisfied, happy customers. And right now we are working to bring everything back on track.

In conclusion, I hope you understand that we never had and never will have any intention to lie. The relationship we have with our customers is built on trust and transparency - this is something that we cherish the most in our business.

Next time you post do not exaggerate and do not lie.

Here is the situation: Cryptopay Ltd (UK) has a single Director and he is Russian man Dmitrii Guniashov.

The same Dmitrii Guniashov is a Director of 5 other UK based companies, 4 are registered at the same address that 28,000+ other companies are registered.

I cannot be bothered to investigate further and expose you more but will say the accounts filed are not exactly giving confidence to investors when they see that monies are owed to other companies that just happen to be owned by Dmitrii Guniashov. Effectively Dmitrii Guniashov owes money to Dmitrii Guniashov using shelf companies, usually this sort of conduct happened when issues related to tax are a concern.

If we communicate again, it there is a next time then you should be very careful about how you post to me. If you come across as insulting or condescending or you simply lie again to fool people I might make some time to actually investigate further and start looking in to your "project" and might find something that makes me and add your cryptopay to my Scam Alert signature.