welcome to the forum, your casino has a very beautiful designer, I see that you have also gotten used to the forum, I searched about your casino on Google and saw this on casino.guro:
https://casino.guru/cryptoplay-casino-reviewFrom what I understand, casino.guro says that a license was listed in your casino that casino.guro was unable to verify whether it was true, this means that when casino.guro tried to verify at the source whether your license existed and was true, in source your license did not appear, so casino.guro raised the possibility of it being a fake license. well, it turns out that some members asked you in this thread why your casino didn't have a license, that's because these members didn't see a license in your casino and you said that your casino didn't have a license because you don't ask for kyc. But the question here is this:
7. Know your Customer (“KYC”)
Cryptoplay reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a User. Cryptoplay reserves the right to restrict the Service, payment, or withdrawal until identity is sufficiently determined, or for any other reason in Cryptoplay’s sole discretion. Cryptoplay also reserves the right to disclose a User’s information as appropriate to comply with legal process or as otherwise permitted by the privacy policy of Cryptoplay, and by using the Service, you acknowledge and consent to the possibility of such disclosure.
source:
https://cryptoplay.io/help/terms-of-servicewhen people create an account at your casino, they are agreeing with your TOS, even if you in this forum keep saying that you will not ask for kyc at your casino, yet at your casino the TOS says the opposite and what counts is not your word, but what is in your TOS. Since you don't have a license and have no intention of asking your customers for kyc, then why didn't you remove this part about kyc from your TOS?
Now returning to the issue of the license that casino.guro says it had in your casino they were unable to verify the veracity of the license and for that reason they suspect that it was a fake license, I found this in your casino's TOS:
15. Governing Law
Governing Law
The Agreement and any matters relating hereto shall be governed by, and construed under, the laws of Curaçao. You irrevocably agree that subject as provided below, the courts of Curaçao shall have exclusive jurisdiction concerning any claim, dispute, or difference concerning the Agreement and any matter arising therefrom and irrevocably waive any right that it may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction. Nothing in this clause shall limit the right of Cryptoplay to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
source:
https://cryptoplay.io/help/terms-of-serviceThis means that before you had a license at your casino and casino.guro was unable to verify this license. You don't have a Curacao license, so why don't you remove this whole part? I have not seen any accusations of scams against your casino that you have not promptly responded to on trustpilot, this clearly shows your casino's good intentions. Therefore, the only error that I see that needs to be corrected is in your TOS, you should remove these parts of the KYC and the part where it talks about the Curacao government, because you do not have a Curacao license. I wish your casino every success
It is displayed on the website for each slot, the maximum win in Slots is $50,000 per spin.
I did not have a license and not now there is no license for Cryptoplay, I said in previous posts.
Why would I put a fake sticker on the site which can be verified?
Casino.Guru is probably referring to the fact that they did not find a license on the site, I don't think they meant that they found a license on the site and it was not valid.
One of the license requirements is mandatory KYC. We do not require mandatory KYC, it is optional.
We usually ask for KYC from those who abuse such as multiple accounts, sale of accounts, double spend transactions, etc.
As a note, in 2 and a half years of operation we have requested KYC from a maximum of 15 users.
I agree with you, the Terms of Service need to be redone and I will take care of modifying them these days. Unfortunately, I cannot delete the KYC part because it helps me not to be "scammed".
There were withdrawals on Cryptoplay of $100,000 in a single transaction and that user has not even completed step 1 of KYC.
I repeat, KYC from Cryptoplay is not made for players who play fair.