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Topic: cryptsy did not add money to account after transfer (Read 2933 times)

newbie
Activity: 21
Merit: 0
I take the point but this does not explain why they accept those coins before may 31 and suddenly after that not.
What is the difference then.
legendary
Activity: 3038
Merit: 4418
Crypto Swap Exchange
Ok I am not mining to the account anymore of course. But can someone explain why it worked perfectly for a while and then SUDDENLY did not?
Same happened to my friend. All problems started on 31.May as they changed something in software.
They got all information needed to retrieve the coins.
AFAIK, nearly all exchange does not credit newly mined coins. Were you using another pool before that, some pools function in a different way which sends all coin to a centralised wallet before sending it to your wallet. Some pools does not however.

But why is it that they don't credit those coins, man? I mean, they're just valid coins like every other coin besides them! At least after they matured and 100 confirmations went through, right?
Exchanges consider those coins as "generated coin" with no input address. Also, if you have only generated a few satoshis, they would need more transaction fees to move them. The addresses are placed inside the coinbase tx. Which may not be supported by Cryptsy. I am not entirely sure about this.
sr. member
Activity: 280
Merit: 250
Relax!
Ok I am not mining to the account anymore of course. But can someone explain why it worked perfectly for a while and then SUDDENLY did not?
Same happened to my friend. All problems started on 31.May as they changed something in software.
They got all information needed to retrieve the coins.
AFAIK, nearly all exchange does not credit newly mined coins. Were you using another pool before that, some pools function in a different way which sends all coin to a centralised wallet before sending it to your wallet. Some pools does not however.

But why is it that they don't credit those coins, man? I mean, they're just valid coins like every other coin besides them! At least after they matured and 100 confirmations went through, right?
legendary
Activity: 3038
Merit: 4418
Crypto Swap Exchange
Ok I am not mining to the account anymore of course. But can someone explain why it worked perfectly for a while and then SUDDENLY did not?
Same happened to my friend. All problems started on 31.May as they changed something in software.
They got all information needed to retrieve the coins.
AFAIK, nearly all exchange does not credit newly mined coins. Were you using another pool before that, some pools function in a different way which sends all coin to a centralised wallet before sending it to your wallet. Some pools does not however.
sr. member
Activity: 280
Merit: 250
Relax!
Ok I am not mining to the account anymore of course. But can someone explain why it worked perfectly for a while and then SUDDENLY did not?
Same happened to my friend. All problems started on 31.May as they changed something in software.
They got all information needed to retrieve the coins.

Huh, really? Strange, man! Could it be that they send unconfirmed outputs or something. Newly mined coins need about 100 confirmations before they may be spend, I guess... Also I may be wrong. I always thought Cryptsy was legit, man!
newbie
Activity: 21
Merit: 0
Ok I am not mining to the account anymore of course. But can someone explain why it worked perfectly for a while and then SUDDENLY did not?
Same happened to my friend. All problems started on 31.May as they changed something in software.
They got all information needed to retrieve the coins.
legendary
Activity: 1456
Merit: 1000
Sorry to hear about it taking so long.  As many have said so far everyone new reading this please mine to a regular wallet of some sort.

Mining directly to a exchange unfortunately can end up like this with it tied in limbo for quite some time in some cases.
legendary
Activity: 1652
Merit: 1265
Hello
My last 3 payments sent from Eligius did not arrived on my account in cryptsy. I contacted the customer support and they promised to respond within 24-72 hours but now it is a 7th day and no response.
The money were not added to account. Same happened to my friend.
Has anyone similar experience with cryptsy?
Any advice what to do when they keep silent?
Thanks

cryptsy support can very misleading and unreliable.  alot of people have issues dating back months with them and quick search here will confirm this.  they fix things on their own schedule and care little about their users.  Sad

It isn't cryptsy's fault. He mined Bitcoins directly into the address when the deposit page told him not to mine directly into the address.

+1

ALWAYS USE AN INTERMEDIATE WALLET!!!!
NEVER MINE TO CRYPSY FROM P2P POOL!!!

Cryptsy can't help you since they could not credit your wallet since a mined coin has no source address (Because it's mined out of thin air).
Technically I'm not sure why they can't but it has been explained.

I have been with Crypsy for a long time and their support is sometimes slow but they do resolve the tickets.
My 6 or so support tickets have been solved quickly and without hassle.
newbie
Activity: 21
Merit: 0
Yes i will, how can you trust company like that?
Despite the promise about more then a week ago nothing been done.
legendary
Activity: 1672
Merit: 1010
My last issue with cryptsy took nearly 5 months before it got resolved and very little updates or communication from them.  They will fix it in their own time.

Use a better exchange, with the fiat markets they added and new restrictions on unverified users, its really not worth wasting time there anymore.

Lots of alternatives out there with better support and no restrictions.  
member
Activity: 112
Merit: 10
Man that really is ridiculous at this stage.

Their support service is slow and unsatisfactory, but at the same time OP hasn't read the "Do NOT mine directly to your Cryptsy deposit address." warning before mining...
It indeed isn't their fault. However, they should either get the private key and move it manually or respond to his ticket at the very least. They should have the private key and able to transfer it to their own wallet and manually credit the account.

Very true.
If they don't want to help (they definitely can help though), they could blame the user for not following the rules.
But if they promise to look at the problem, it is reasonable for the user to expect a reply within 3 days, but according to rtr4 he got nothing back after 6 days...

Even much worse than that.
This thread started on the 18th of June and he had been waiting a week already. That's 8 weeks total.
I'd have given up hope by now.
hero member
Activity: 896
Merit: 1000
Man that really is ridiculous at this stage.

Their support service is slow and unsatisfactory, but at the same time OP hasn't read the "Do NOT mine directly to your Cryptsy deposit address." warning before mining...
It indeed isn't their fault. However, they should either get the private key and move it manually or respond to his ticket at the very least. They should have the private key and able to transfer it to their own wallet and manually credit the account.

Very true.
If they don't want to help (they definitely can help though), they could blame the user for not following the rules.
But if they promise to look at the problem, it is reasonable for the user to expect a reply within 3 days, but according to rtr4 he got nothing back after 6 days...
member
Activity: 112
Merit: 10
Sent @cryptsy a tweet about it, but because twitter is currently blocking messages with links in them, not sure how much help it would be.
legendary
Activity: 3038
Merit: 4418
Crypto Swap Exchange
Man that really is ridiculous at this stage.

Their support service is slow and unsatisfactory, but at the same time OP hasn't read the "Do NOT mine directly to your Cryptsy deposit address." warning before mining...
It indeed isn't their fault. However, they should either get the private key and move it manually or respond to his ticket at the very least. They should have the private key and able to transfer it to their own wallet and manually credit the account.
newbie
Activity: 56
Merit: 0
Some friends lost money on cryptsy, coins dissapeared  Shocked
hero member
Activity: 896
Merit: 1000
Man that really is ridiculous at this stage.

Their support service is slow and unsatisfactory, but at the same time OP hasn't read the "Do NOT mine directly to your Cryptsy deposit address." warning before mining...
member
Activity: 112
Merit: 10
Man that really is ridiculous at this stage.
newbie
Activity: 21
Merit: 0
It has been more then a month. I was promised to look into the issue. That was 6 days ago.
newbie
Activity: 5
Merit: 0
I had that happen too,  just wait and usually it appears after some time.
newbie
Activity: 21
Merit: 0
I moved the rest of the money without probloem but the las coupkle of payments are still missing mean uncredited
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