Topic: Cryptsy- really does it suck? (Read 7491 times)

check the block explorer to see where your coins are
they already moved my coins to another address and my balance is zero

mcxnow is doing business again, correlation or causation?

@BCX

It takes brain to realize what a market manipulation is.

market manipulation of what? fake trading tokens? lol

Cryptsy will be under investigation soon, their market manipulations will not go unnoticed.

they have too many alt coin and making thier system slow

Ugh I f-ing hate this site. I tried it for trading doge and am instantly switching back to bter. Totally screwed me tonight.

Essentially I had a buy order which I clicked cancel on. It said it cancelled it and I click ok.

5 minutes later I come back finding that my buy order went through and I bought a bunch of doge for a stupid high price.

Never again am I using this exchange.

They had some issues awhile back, but everything seems to be in the norm.  Although some problems do occur, the Cryptsy support team is very helpful.

After putting in a ticket, you can chat with the support time on the IRC channe #cryptsy_support

 
    Updated: Thu, January 23, 2014

    Reported By: Cryptsy Sucks — Canton Michigan

Cryptsy
1300 NW 17th Ave Suite 270 Delray Beach, Florida USA
   

    Phone:
    Web: cryptsy.com
    Category: E-trade

Cryptsy - Paul Vernon Florida, poor service, fraud, disgusting practices Delray Beach Florida

Cryptsy is an online exchange operated by Paul Vernon from Delray Breach, FL.

After being discharged from the US Army for sexual activity involving a minor, Paul Vernon set out to create an online exchange for traders of currency. Paul served for over 7 years in the US Army as an Intelligence Analyst holding a "Top Secret" Military Security Clearance.

Cryptsy is the worst online exchange of it's kind. Since it's inception in 2013 it has continued to be one of the most poorly operated sites in existence. What does his CFO, Stacy Taylor, have to say about all of this?

Some of the issues include:

- 503 server errors continue to pop up almost daily, rendering the entire site inoperable. It's not uncommon to read "Cryptsy is down again" in chats.

- Funds go missing from accounts, sometimes appearing in other people's accounts where they are withdrawn. One customer was reportedly able to withdraw 3 Bitcoins (approx. $2400 US) that he had never deposited in the first place. Also double spending is known to occur whereby you can spend twice the amount of coins you have, leaving you with a negative balance.

- Trades occur at a slow speed after being placed, often to the point where you lose money in the process.

- Cancelling a trade results in your funds being returned sometimes 30 minutes later. Should you invest your entire portfolio into a new fund and cancel it, you're broke for half an hour unable to take advantage of any other trades until such time Cryptsy decides to return your money back to your account.

- Horrible customer service. Trouble tickets are backlogged up to 4 weeks. Customers on Bitcointalk have been known to wait 3 weeks before any action occurs and even then it takes posting to an external forum sometimes to force any action.

- During Christmas 2013 there were approximately 230 complaints posted on Cryptsy's support forum from customers demanding their money be returned to their wallets. It was so problematic that Paul Vernon resorted to mass mailing all of his members to ask that they close their tickets if the issue was with funds, because they were working on the issue.

------------------------------------

Dear Crypsty user. This is a message in answer to many of the tickets we have been receiving over the past 48 hours regarding incorrect balances and disappearing coins.

First please let me assure you that your coins are not lost and are very safe.

For the past few days, due to an article in a few major media newspapers, we have been experiencing a major increase in new user signups, transactions and customer support issues. This influx put a tremendous amount of load on our servers slowing things down to a crawl.

To remedy this we added more servers, hired extra customer support agents, and moved the order cancellation routine out of the main trade engine so that trades will execute faster.

However the new routing was not cancelling the orders correctly since last night This morning there were a large number of unprocessed cancellations in the queue. That queue is now almost completed and 90% of cancellations have now processed your coins back to your balance.

There are still a few left to go, so if your balance is still not correct at the time of this message please give it a little more time to finish auditing.

We have corrected the issue that caused this and it should not happen again.

Please be patient as we go through our growing pains and continue to make Cryptsy the #1 coin exchange in the world.

If your balance is correct, there is no need to reply. If your balance is NOT correct, or if there is still an issue in your account.. please feel free to contact us.

------------------------------------

The issue should not happen again Paul claimed, yet it did, and does repeatedly occur. Instead of dealing one on one with customer tickets Paul chooses to mass mail people and hope that his weak excuses will suffice.

- Security errors crop up when trying to withdraw money or login. No explanation given as to why.

- A search of bitcointalk and.or Reddit will result in hundreds of complaints of lost funds, missing money that was given to other users, downtime, server errors, claims of fraud and people threatening to sue to get their money back.

 

Been on cryptsy since day one and have made thousands of trades on there.
I don't really mind the trading lags so much.
My biggest problem is the absolute crap they are adding now.
Shitty clone coins within days (42, BCX) or others that were basically dead and could be bought up for peanuts (MOON, TIPS) - nice profits made there I am sure.
Meanwhile good coins like Blakecoin, Skeincoin and Vertcoin are ignored.
Seems completely corrupt.
Also, how come whenever a new coin is added, it takes hours and hours for deposits to hit? Meaning you miss the inevitable initial pump. What possible reason could there be for that I wonder?
I'm now using other exchanges wherever possible.

I personally like it, if you wanna check it out use my referall code
https://www.cryptsy.com/users/register?refid=128621

Coined Up sucks now even more then cryptsy :-(

finally got my dogecoin through.  i hate dogelag 

Yes, people are getting fed up look;

http://robertmacbeath.wordpress.com/tag/cryptsy-sucks/

http://theuselesscounsel.wordpress.com/2014/01/21/beware-of-cryptsy-stay-clear-of-this-trade-site/#respond

http://www.reddit.com/r/CryptoMarkets/comments/1smr9t/hundreds_of_users_lose_coins_on_cryptsy_overnight/

https://cryptsy.freshdesk.com/support/discussions/topics/63934

http://www.talkgold.com/forum/r408177-.html

https://www.gldtalk.org/index.php?topic=1883.0

http://rddt.tk/r/cryptsy/

https://cryptocointalk.com/topic/845-beware-cryptsycom-is-a-scam/

It only eats your coins if you try to do something really complicated like cancel an order, so if you do decide to take such a drastic step be prepared to put in a support ticket.

This place is a joke, its seriously needs some regulation, crypsty are high volume trading on spreads and canceling sell orders so they can cash in.
Its been going on for to long now, its not hard when u are doing 10mil + volume a day to rent pubnub.com servers..... the only explanation for this is its more financial beneficial to not fix.
I just made my options clear in irc and was greeted with a instant BAN, now consider i have lost over 5btc with crypsty today and that is not including all my canceled orders and "missing money".
We must stand as a community and not let them get away with such blatant day light robbery. Can anyone suggest to me a new exchange to take my volume to please? If we stay at crypsty we send the message that this behavior is acceptable. User that was on the auto defensive baning all ney sayers but giving no explanation was "BitBob" i suggest everyon effected by this mark bitbob with the oppropreate feedback on his trust account. I have been a member of btctalk for 3-4years and a member of crypsty since day one, im shocked at my treatment, on christmass eve..... im dumbfounded.

People with problems on cryptsy respond here or send me PM

https://bitcointalksearch.org/topic/lawsuit-against-cryptsy-in-the-making-370240

I've been on Cryptsy for months and never have I had any issues that newer users complained about.
Withdrew BTC to Bitstamp yesterday, everything was smooth.

Nothing but horrible experiences with cryptsy. How can a site operate like this? DO NOT sign up for cryptsy as my signature suggests. My current unresolved correspondence with cryptsy customer support began yesterday night ... finally received a response around 5pm today est stating basically that my problem was not fixed ... going on 24 hours of unresolved balance issues

   

[#27563] mincoin missing?‏

Actions

Carlin Beisner
11:20 PM
To: [email protected]
Picture of Carlin Beisner

Aaaaand my 10 ARG is missing again seems to be totally gone I placed an order and it disappeared no order seems to exist ... Along with about 285 XJO exact same thing order placed now XJO totally gone ... the little bit of mincoin whatever it was is still not there ... the 400 globalcoin still gone ... not to mention the btc that has still yet to be returned to me on by now numerous failed buy order cancellations ... what the %$#@%GB%EW do I have to do here to get MY coins BACK ?!?!?!?!?! I live in FL nearby to your business center and drive a 60mpg gas efficient car - do I need to drive over there and "ask" in person where my coins are? I have literally now like 0.035 - 0.040 btc worth of coins being mishandled by you and it's completely impossible to trade with my remaining balance with your site acting like this. For the love of god fix your shitty website so I can get my coins away from you people as soon as possible.
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Carlin Beisner
10:40 PM
To: [email protected]
Picture of Carlin Beisner
Sigh ... this is getting old messaging you all again and again ... I am still having ongoing constant balance issues ... theres like 30 % of my total coins just totally missing from various attempted trades and cancelled orders and etc ... This is just sad right now and I am taking my business elsewhere as soon as you return my god damned coins.
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Carlin Beisner
10:11 PM
To: [email protected]
Picture of Carlin Beisner

Yaaaaaa ... so DGC did finally come back after ... oh ... a while ... now I'm missing 10 ARG for the last half hour ... oh look there it finally goes back to where I can trade it , but yet I'm still missing a whooooole bunch of other coin now for hours ... Look ... if your site holds coins for hours and hours and hours on end and returns them later that is beyond not acceptable - just because you gave them back doesn't mean we as essentially paying customers due to fees are not getting seriously shafted here. If it holds them for 1 hour that is not acceptable. If it holds them for 10 minutes that is not acceptable. Honestly I DO NOT UNDERSTAND *why* this is happening and *what* is causing it. Explain it to me. Seriously. Explain it to me. Use small words big words I don't care. I'd really like to know so I'm not just going crazy here for the NEXT time this site eats my coins because as far as I can tell in the 2 weeks or so I've been using your site you have had problems for the entire 2 weeks. Tell me why my *instant* electronic coins get LOST for HOURS. It's pathetic. Do you guys have servers or hamster wheels? I realize I'm getting more belligerent with each message I'm sending you but I don't know what else to do.

AUDIT MY ACCOUNT - NOW - Right now as you read this - Do it 1st - Do it now - Fix my coins and I'll stop complaining I promise
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Carlin Beisner
9:08 PM
To: [email protected]
Picture of Carlin Beisner

I'm really having serious problems here guys ... I'd laugh at this point if it weren't so seriously causing me difficulty in trading. I am now missing 25 DGC - Add that to the mincoin, btc, global coin, and whatever else your site has eaten of my coins ... WTF is all I can really say here ... Fix this for me and fix your screwed up site ... I am losing money and patience ... FIX IT FIX IT FIX IT FIX IT
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Carlin Beisner
6:11 PM
To: [email protected]
Picture of Carlin Beisner

Yeah it's definitely not resolved at all. I'm at this point all screwed up on multiple coins as of right now still. Have sent several support requests regarding ongoing issues. I have missing mincoin, missing btc as a result of a yacoin buy order, missing 400 global coin, and there was another ghost order I can't even remember what it was at this point ... I don't have a photographic memory so I can't tell you what the little numbers were that flash for 3 seconds on the left of the screen. My account needs to be audited and fixed. Please sooner rather than later ...
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support@cr​yptsy.com ([email protected])
Add to contacts
5:03 PM
[Keep this message at the top of your inbox]
To: [email protected]
Picture of [email protected]

We have just done an audit of balance related tickets and have found your ticket to be unresolved. If your balance issue has been resolved, please reply to this ticket and let us know.

If you still have an unresolved balance issue, please reply to this ticket with your transaction ID, type of coin and amount and your issue will be escalated to our technical support team for further review.


Thank you,

Elen
Cryptsy.com

Yes sorted now.