I just love how DaDice banned one of it's first users who has deposited and lost in the past because they used the faucet and were exceedingly lucky.
Is this true? Are you sure he didn't exploit it in some way?
I have no idea. His account mush have been flagged by the algorithm. I doubt if everything he claimed is true, lol. If it is a false positive, all he has to do is report it to the Support.
Yes, I sure never seen this document linked anywhere, and the TOS has changed since I stopped playing in the spring. But I've barely played lately and it just doesn't sit right with me, it's okay that DaDice won my BTC I deposited, when I get lucky I'm banned and withdrawals are not honored I find to be an aspect of your business practices I think the rest of the community should know about. Remember I was your customer but I'll never even consider depositing again nor advocating for DaDice as being a trustable service. I was even skeptical in chat when I won so much, really wish I would have known this up-front before I thought I won 9.5BTC only to have this happen. Not cool.
Anti-Faucet Farming Policy
Da Dice management is determined to protect its system against faucet abuses and severe faucet farming, we thereby notify all our existing and upcoming members that while you're allowed to have multiple accounts on Da Dice platform, you're not allowed to use them for faucet farming as it is considered abuse.
While we do not prohibit fair use of faucet, we would like to repeat that faucet is a complimentary tool for our players to test Da Dice and/or evaluate their playing strategies (which is a standard practice in several online casinos). We are not obliged in anyway to provide faucet and we reserve right to increase time spans for certain faucet farmers. Currently, faucet timer varies between 5 minutes (default) to as much as 30 minutes.
Please note that we also reserve right to ban all accounts and confiscate any amount of balance (resulted from faucet farming), if we find any user involved in severe faucet abuse, e.g. using multiple accounts and aliases farming faucet throughout the day.
Important: Faucet amounts offered by Da Dice are considered highest in industry, therefore betting of max. faucet amounts on payouts such as 5x or above (for payout to match min. tip amount requirement) is also considered farming and will cause timer increase for your account, or your account being suspended.
We are using algorithm analysis to automatically detect and flag accounts considered to be farming faucet or abusing it. If you believe your account has been wrongly flagged (i.e, false positive) or if you have given up idea of farming and want your faucet timer reset back to default (5 minutes), please contact our support.
Terms stated above are fair. And it is kind of the standard practice around. Seen the same guy tipping each other after winning the minimum tip amount from faucet making a good amount of money from faucet? It is faucet abuse. The purpose of the faucet is different.
I am sure you violated one of these. The algorithm spots it, and there is no guy sitting behind looking and banning all your bets.
If you think you did not violate any conditions, and all the amounts have been rightly won,you can contact Support to get things fixed.
Thanks
ndnhc