Ensure that your wallet is synchronized with the network and the address is correct. If this still doesn't helps then you may need to start your wallet with --rescan key.
I did that and I received a webpage with details (even for all the transactions after the day mentioned), Bitcoin app keeps saying that it is catching up. I tried getting a new address and updating it on the account as well about 5 days ago. I had transactions on the web and they still are not showing in the Bitcoin app.
I'm using Windows, so by running it with a key you mean adding it to file properties?