Hey lazypolarbears,
We reserve the right to proceed with KYC if we find any suspicious activity on a player’s account. In your case, we requested a KYC because it appeared that you opened multiple accounts, and took advantage of bonuses on each one. The KYC procedure has nothing to do with your winnings.
In the case that your account was okay, you would have been able to cashout. However, after investigating, we came to the conclusion that you most definitely abused our bonuses by opening multiple accounts. This practice is strictly forbidden at our casino and against our terms and conditions.
We have in the past, paid out prizes up to 150 BTC in a single day - so please understand that we are not holding your withdrawal just because you won.
Our Terms and Conditions forbid any player from opening multiple accounts. Even worse, you claimed at least one bonus on both accounts. Also, you tried to delude our staff by sending them a message that was meant for your friend, in which you asked your friend to upload documents (including an ID) that were not from you.
You registered these accounts on our system: dav******; davi*******; la*******
Again, this is forbidden at our casino. Please, read the terms and conditions if you have any doubt:
3.1.2. You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all betting accounts you try to open may be blocked or closed and any bets may be voided. Depending on the severity of the case mBit Casino holds the right to withhold or take any funds deposited to pay for damages and/or the prevention of future misconduct.
3.1.3. You must enter all mandatory information requested into your registration form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any “forgotten passwords”. It is your sole responsibility to ensure that the information you provide is true, complete and correct. You are hereby notified that, in our discretion, we have the right to carry out KYC verification procedures and that your Member Account may be blocked for access or closed if you are found to supply false or misleading information.
3.1.4. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
Find full information here:
https://www.mbitcasino.com/terms-and-conditionsYou registered multiple accounts for the sole purpose of abusing our bonus system. You also tried to provide us with wrong information about the owners of the accounts.
For these reasons, as you didn't respect our terms and conditions, all your accounts are closed and your bets are voided.
We are interested in have players that play by the rules that everyone is following. Not players that are asking for friends upload documents to try to delude our staff and are abusing our bonus system.
Thanks,
mBit Casino