Casinos with ridiculous terms (like mBitCasino) are always happy to allow players to break their rules on multi-accounting, assuming the player loses.. Player wins they just close account saying you broke their terms. The fact they only bothered to trigger a lock on your account until after you win is all you need to know here.
There are a plethora of good sites out there, that not only don't have questionable T&C's, but also provide provably fair games with much lower house edges than sites like mBit, Betcoin etc.
Well the problem is proving either side - I admit it was off the same laptop and public IP (university) address. However, all documentation was properly uploaded and I was assured there would be no problem.
** No bonus wager requirements were active or used
This is the only relevant aspect. If multiple accounts were made from the same computer and both used a bonus, it's reasonable to assume it's the same person attempting to abuse the bonus.
Are you positive that neither account had ever received any bonus?
Even if Op story is 100% legit, it will be very hard to convince the casino that Op is telling the truth.
If they have reasons to believe someone is trying to cheat their bonus, created multiple account with the same IP or display some sort of weird behavior.
But I don't think that grabbing winnings/deposit of the users is justifiable practice even then.
Well, check some of my other posts. I don't troll. But I agree in that it's hard to convince the casino in any manner, so I'd need a higher jurisdiction.
And no, grabbing my *deposits* was not ethical whatsoever. I can deposit but not cash out? I'll be sharing this story publicly (if a solution is not resolved) with redacted screenshots and emails.
I think the simple solution would be is to have that friend talk to their support and have them physically close his account by their chat representative.
I did this because I told them I created another account by mistake and forgot the password for it so i created the one that I was talking to them with. They closed it and wasn't able to log into to it later when I did find the password while going thru some old documents on my desk.
It said a message something like "This account was inaccessible and is closed." So that confirms they did it and I continued using the new account which was using.
I think I did claim a 25 spin bonus on both of them. But never withdrawn from the old one.
So that might be the problem if they see the other one your friend had did a withdrawal of the bonus which was received.
You can try that if your friend can remember his password and get them to close it.
That might be you only other option.
Yeah, 25 free spins is one thing. 3.5BTC is another thing, unfortunately... We don't care about either account. Neither of us are playing after this horrible experience.
And nobody play on mBitCasino. This is a warning to all future BTC gamblers out there!!