Long story:
I was one of those who ended up with twice the amount of QRK I was supposed to have. I put in an order to purchase QRK (note, this is almost 2 months ago) and when I came back a while later, the exchange executed TWO buy orders for some stupid reason. I immediately Googled this and found numerous people complaining about Cryptsy "losing" or "stealing" their coins. So I thought I'd do the right things by NOT trying to exploit this bug and making more BTC out of this than I should and, instead, logged a job with Cryptsy. What an absolute stupid fuck of a decision that was... Cryptsy took over 30 days to get back to me. Now during this time the value of QRK dropped significantly, but I couldn't move my original amount out either because my BTC account was NEGATIVE and they prevent withdrawing any coins while any accounts are negative.
So after several back and forths with someone named Braeden (who just didn't quite get what the issue was), I got a response from Vern's lackey BitJohn. Unfortunately they all still believe I clicked a button to "Confirm" a second order - which I explained to them several times I didn't.
said 13 days ago
Hello xxxxxx,
So the issue here is you were allowed to overbuy QRK. When you noticed it you should have resold the QRK instead you held onto it until it hit rock bottom. You are still responsible to cover the overbuy you can hold until the coin regains its value if you wish but ultimately you are responsible for your purchases. I will refund you the fees if you wish but you are responsible for the negative balance.
BitJohn
Operations Manager
My response below might seem harsh, but you have to realize, this has been going on for 30 days at this point with numerous back and forth exchanges with the very unhelpful Braeden Long:
Hi BitJohn,
I "held onto it" and "until it hit rock bottom"? Seriously, as if this was part of some plan? I LOGGED THIS TICKET as soon as it happened for you to "fix it" rather than me continuing the exploitation of the exchange. I could've ended up making more BTC on this if I sold at, say, a higher value afterwards. I didn't however.. because I did the right thing by logging this ticket and getting you to resolve it. I cannot BELIEVE you encourage exploitation.
Secondly, I did not make the purchase. I made the initial purchase, your system made the second purchase. So you and only you are responsible for the purchase.
1) Your exchange should not have bought for me... never. Shouldn't have happened - for that, you are responsible.
2) Your exchange should not be stealing my QRK by holding onto it because of your bug - for that you are responsible AND IT'S CRIMINAL.
3) Your support should not have taken over 30 days to get back to me and possibly even "conveniently" taken so long making it impossible for me to get this money back because of the price "hitting rock bottom" - for that, you are responsible.
Please proceed to refund my xxx of QRK to the given address.
xxx
You are welcome to keep the other xxx (which you bought) and let me leave your exchange and I'll never come back and bug you again. You are responsible for the overbuy and therefore you get to keep the other xxx.
I'll ask the same thing from you as I did with Braeden and hope, that as the "Operations Manager", you have the integrity to do the right thing here. Your staff are after all looking up to you for guidance.
Awaiting your reply.
There has been no response since even though I've followed up.
I hope for one of the two outcomes below, ideally both:
1) I get my QRK from the exchange and I won't ever bother with them again.
2) I hope they get shutdown and Vern is thrown in jail for this criminal behavior.
This should provide some answers to those that lost coin and wondered where it went: Cryptsy actively ENCOURAGES the exploitation of their exchange by asking those that end up with more coin than they should (whether intentional or not) to SELL it again rather than waste time logging a job. I also take from this that they will NOT ban or close accounts when you exploit the exchange .. Right? Unless it costs them "money" or "coins" and then you're fucked whether you did the right or the wrong thing. It's a lose-lose situation for you.