Topic: deleted by request - page 10. (Read 50618 times)

You're an idiot. Go die in a pit.

+1


 It's extremely time consuming from what I read last week to figure out a vague request or such statement from customers.
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 This is severely adding to the time it takes to get assistance. And further causing even longer delays to assist the next in line.

 Worse still many of these tickets are not required as many things are fixed with some time, on their own, left to be allowed to self heal.



 I haven't needed to file a single ticket this month since I allow the system to catch up with my account, on it's own, when things lag, and I simply haven't had any drastic, nor serious problems (knock on silicon) after well over 1000 trades so far in 2013. I patiently wait if needed, and so far everything resolves itself in a little time. WTF people. Chill out. Get a grip. Let minor issues work out by themselves...


 Tonight I sent yet another deposit (one of many this month) of btc to my Crypsty account and it cleared fast, as usual. Of course I tossed in 0.00000001 to the bitcoin network transaction fee system (as usual) so that my transfer would hopefully be included in the next bitcoin block solved. It was, and in 30 minutes after sending that transfer/deposit it was cleared and ready for trading at Cryptsy. Now I mull over what to do there while I type this. Sales bargains galore while most are sleeping.


 Since resuming trading on 12-12-13 after two weeks off, or there about, (due to a very overwhelmed system, and not desiring in major troubles...) I have deposited and withdrawn many times with many types of crypto. No serious problems at all, just minor delays at most. Of course I don't trade nor deposit/withdraw when the system is lagging such as during peak hours between 5PM to Midnight cst. (hint).


 Before rushing to fill out a support ticket give the situation a bit of time to resolve itself, if it can, by itself. You will be doing many a favor by doing just that!

  And if not then in clear, precise detail lay out the problem so they can fix it quickly and move on. Otherwise your not doing anyone any favors, but instead further harming others.

 Things like slow deposits or withdrawals should not be resulting in any tickets unless it's been over maybe 12 hours or at the very least!
Just in case anyone is not aware of the lag sometimes. Much the same for withdrawals. Get some rest, don't fret, usually it all works itself out, as it does for myself time after time, when those rare situations arise.

 Further, since the 12th of December I haven't had any delay that long. In late November though one deposit did take about 12 hours. That's the worst problem I ever encountered. That and severe lagging a couple of sessions at peak usage times when I needed to do something(s). But then I don't go rushing about like some crazed fool when the system is barely functioning with things such as but not limited to severe system lag unless it's quite mandatory, and if I do I am certainly quite careful and take a lot of notes on exactly what I am trading, etc.

 Relax, in time it will all work out. I don't believe for one second that Crypsy is doing anything wrong to cause anyone grief. It's just the way it is in the face of extreme exponential growth. Chill, relax, get over it. Things will work out. And even if not, then there is no since getting worked up over what can't be changed (right?).



BTW: About the worse thing one can do is what the OP did. I doubt Cryptsy, after all that's gone down since, will be in any rush to solve his situation, now that he responded the way he did and all! It's best to behave with tact and understanding than to jump to any irrational conclusions.


Caveat emptor - let the buyer beware!

I have worked in support.  If you have 5 support tickets, you are taking more than 5 times the time it takes to handle 1 ticket.  It will work better for you, and for everyone, if you file one with the detail.  "something is wrong" is not enough detail.  Then quit and wait. 

If you try to apply more pressure, they will respond by becoming more defensive, and not by fixing the problem.  It hurts everyone for you to put many support tickets in.  Don't do it.

Cryptsy just added Dogecoin and whole bunch of different coins, HAHAHAHA. I honestly don't know what to think anymore.

I can't withdraw any coins. They have been pending for 2 days. I had a negative balance. Filled 5 support tickets. No response. This is bullshit. Craptsy needs to stop trading, fix their shit or get out of the Crypto market.

Why are there so many people saying 'Cryptsy aren't responding to my support ticket'? How many support staff do you think they have?

They will be getting FLOODED with support tickets at the moment and each one just increases the backlog further.

They should definitely be making some sort of announcement to let people know what's going on, but there's no chance that responding to individual support tickets at the moment is particularly feasible.

Every time I try and withdraw MNC, I get - Error: An Internal Error Has Occurred.

WTF? What the hell happened to this site. I have received no response from support.

i deposited 10 uno and sold 11 - no negative balance now.

lol ... wtf?

I had 0 bitcoin balance and 21000 zetacoin balance.

I did a trade to sell 3000 zetacoin.

After the trade my zetacoin balance goes to -5000 and my bitcoin balance goes to 1.25.

Self-audit is not correcting the situation.

I put in a support ticket and won't be trading anymore until it's fixed.

This doesn't inspire a lot of confidence in cryptsy.  Seems like the balances are just a number on the screen. Who's to say they actually have enough coins to back 100% of balances at any given time?

I'll be slowly trasferring all the coins I can into personal wallets after this.  Only way to be sure I actually own the coins.

Cryptsy has screwed up my balance (now negative for one currency instead of 0).  I created a support ticket, and they claimed the error had been fixed.  I replied them letting me know the problem had not been fixed.  Now the ticket is closed and no closer to getting a resolution.  My funds are now in limbo as I can't withdraw.  Not complaining, just saying the software is broken and they aren't handling things very well.

https://bitcointalksearch.org/topic/tradehill-cock-block-52382

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https://bitcointalksearch.org/topic/where-is-a-good-exchange-345627
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https://bitcointalksearch.org/topic/m.4025652

YoyodyneSystems I am sorry to hear that but you decided to use cryptsy knowing for many weeks that it's not working properly, trading engine is slow as hell and withdraws are blocked from time to time
For BTC and LTC there are other better and more reliable exchanges.
If you are long in alts, well.. higher risks > higher rewards, not always :-)

Now they are holding deposits pending while the market crashes. I could have sold 5 hours ago.
So it's essentially confirmed they are using people's money to play the market.

They got caught in the down swing and now have frozen withdrawals.

So I lost a small fortune because of this.

There was a guy who did this before once. He is the guy that ran payment processing for adult sites all over the world.
He would lag on payouts for months while he used the money to play the markets. Christopher Mallick was the name. Paycom.

Exact same thing is going on here. I really liked the site and helped them earn some nice trade fees.
I supported them everywhere.
I guess this is the reward.

Stuff like this will kill this whole industry.

Coins-e?  Seriously? 

To above,

Cryptsy isn't fun if you are getting screwed - yet again I have just had a debit land on my account, this time after doing the self-audit!

I've hardly any trades on the acconut and I'm suddenly minus a small amount of LTCs - how the f--- can that happen?

OP is trying to ruin the fun for all of us

OP is a narc-ass bitch

Why did you narc on cryptsy? Fuck you narc!

I hope they don't start fucking with usd.  Will invite too much additional bullshit and problems to the site.  Keep it crypto-only!