Topic: Do not use Coinbase - page 3. (Read 848 times)

I agree with your statement that coinbase is working closely with regulators. But, I disagree that they have published users data. There was a rumor that Coinbase shared users data, Elliptic CEO which was alleged for selling Coinbase users data has commented that the rumor is not true things.

I think they are one of the most trusted wallet I have seen them back when I was just new.
And only used it because of credhot and I didn't faced any problem back then.
And maybe they couldn't fix your issue because they have so many clients that also needs their assistance and they couldn't help all of you at the same time.

I do not know what is wrong with coin base. It has been one of the good digital exchange platforms in the market but you know when the speed or pace of growth of a particular business slows down, it looses its costumers. This might be the reason why many people are shifting to Binance as the Binance users make more money than what others do.

The one time I dealt with Coinbase support, they pushed me aside for several days with generic boilerplate responses that were irrelevant and useless. But after the ~ 4th try emailing them back I finally reached a human being with basic intelligence and they quickly solved my issue.


It's annoying but that's the way it is with Coinbase. I was extremely frustrated because my webcam couldn't take a high quality enough photo of my ID. Fortunately I was able to get through it by downloading the mobile app and using my smartphone camera.

Fees - "Base rate of 4% for all transactions**" (USA). It says so right on their site (https://support.coinbase.com/customer/portal/articles/2109597-buy-sell-bank-transfer-fees)

Here's a rough timeline

April 3rd - open ticket detailing my issue.

April 4th - April 23rd - Multiple new email threads started in response to my case without ever acknowledging my email replies. It's as if they have some automated system that just sends out emails saying "Thanks, we're working on this". Impossible to follow.

April 26th - "Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update."

Still no follow up. Ever have an issue like this with a bank? You can call up their support line and step through a quick verbal verification process - "Hi sir how are you, can you give me your name, your address, your social security number, etc" at the very worst you have to answer a security question. You'll be logged in within 10 minutes tops.

With these exchange sites, users are expected to upload weird selfies of themselves while holding a piece of paper with the date and a signature. What is this a reddit sub verification? This presumes all users have equal access to webcams, smartphones, etc. Not all countries are so fortunate to have abundant supplies of these things.

Aside from high transaction fees i have no other issues regarding their platform though i never tried using support because i have no problem that has encountered..
Maybe its better for you to put the reason why you say this words against this one great exchange and this is not good accusation to make as joke

For related legal issues from regulations issued by the government or the bank, I don't know. Here you cannot log in due to a problem, indeed in coinbase if you cannot login because it is wrong or forget the key, so it is very difficult to restore your account, but if it is because of something other than that I have never tried it.

Coinbase is a pretty much well reputed crypto wallet as far as i know. You can't put a conclusion about them just for the issue with log in. You will have to put this on mind that coinbase have a large number of users and it can took a bit longer to response in some cases. If I put a conclusion like yiu about tge  support system of facebook then they are in the top position for their worse support system. Its because of their bigger community. Who used their ad manager account I think they have already faced a lot of issue like that.

It will be much better to make a inclusive discussion regarding your claim if you feel free to describe the whole thing clearly.  

I've lost my 2fa in Coinbase, and i think they are easiest site that really can help people how to fix it (but my phone number still active). Glad until now i am not face any serious problem more than that in Coinbase. And about support, maybe you need to make some of it until they response it.

I believe it is one of the best online wallet out there. I used to use a lot to store my bitcoin and i didn't face any problem during that time. Recently, i have been using other wallet, so i can't say if it has developed any problem or not.

I am also using this wallet to keep my assets because it helps me a lot when transactions and small expenses are my favorite when using Coinbase. People often have a lot of problems with Fiat withdrawals, but if you withdraw coin with coinbase supported coins, surely the processing speed will be very fast and everything will go well. Although this is a 3rd party wallet but based on what I have evaluated, coinbase is one of the best wallet in the world

What are you talking about? Maybe you are getting special treatment from them but my fees there aren't 5%. If I withdraw 1000 EUR to my bank the fee is 0.15 EUR
I requested a BTC transfer and coinbase fee was at 0 with the fee being 0.00006772 BTC. I don't like coinbase because of their KYC and tracking but never had a single issue with this exchange.

Patience is most certainly not a virtue when you are a paying customer in a rapidly changing crypto market. What if the price of Bitcoin begins to tank or moonshot? Do you want to be sitting there twiddling your thumbs, chanting "patience is a virtue" while your balance goes from $17,000 to $8,000? Speak for yourself. When the market moves I want access to MY funds swiftly. Not waiting around for weeks on end while they make half assed efforts to resolve your issue with an outsourced support team.

If I see Bitcoin starting to recover and going up from 4k...5k...6k... I may want to buy more Bitcoin sooner rather than later. The longer you wait, the less you profit. So I signed up with Kraken. And when the webcam picture I uploaded for verification was too blurry, an actual human from KRAKEN emailed me and followed up letting me know what was still pending. Instead of hearing nothing back from Coinbase and being told to try the same thing again.

This is all true, why else would I go through the trouble of writing these posts? I can't be bothered to take screenshots and strip out my personal information just to prove they have customer support issues. That should be a no brainer. Many companies cut corners in customer service so they can have higher margins for themselves. All those posts you're reading about how "good" coinbase is? There are companies you can pay to do that for you, and I'm sure it costs less than developing an actual quality support system. Though it's not like they're lacking for funds or anything, they just received 300 MILLION in series E funding last fall. Who knows what they're doing with it - hiring personal chefs and installing new virtual reality breakrooms? 

Exactly mate we can't take any decision by listening only one persons opinion. I also using coinbase from last 3 years and untill now I didn’t face any issue at all.   

the problems are always had anything but it is not the only solution to get out from that we need to face that clearly and coinbase is like one of the important wallet so we cannot be with the investment required out we need to clarify them clearly that is a solution for this

I used it but not now, I got some time login issue but there was a very small amount so they don't take a long time to solve that. But I hate the fees of coinbase they are taking high fees than others. So I left it.

Funny enough, I just read in a place not quite long on this same forum where we have many people that has praised the service of coinbase, many people with different experience and different opinions, I think it would have been clear to the OP too by now that he blew thing out of proportion after seeing the number of people that has got good experience using coinbase.

Like you said, patience is sometimes a virtue, it might just really be a minor issue, but because of his temperament and impatience, ran to the forum to quickly destroy their image, but unfortunately, he got the reverse.

It is kinda expected to see the user database on such exchanges. The regular user wants to hold his crypto portfolio on the big exchanges. They don't undrstand the private key and its features on crypto. That's why the majority loses on exchanges like Coinbase.

Coinbase has shitty support and you shouldn't use it on the first place if you need that web wallet so badly. Also there are some bad feedback to them regarding the feature and shit so yea don't use it if you have another alternative.

If the majority is crying and bitching around means Coinbase should be avoided.  OP's case is not rare and often users like him are left hanging with unresolved cases but it seems OP does not detail his issue and did not show any proof that his support ticket is closed without being resolved. 

I have known Coinbase ever since I got in this crypto thing but never tried to register in their site because of the issue of leaking their user's data.  If I am not mistaken, one of the known issues of user leak is them leaking the personal info of a torrent site owner.