Indeed, sometimes the amount of positive feedback does not guarantee that when you get a case like that, the impact will quickly affect it. But for me personally, such a case is almost impossible if the user is careful, meaning there will always be rules in most things in the casino concerned, so if such a case were to occur I think there would be a definite source of rules that might be overlooked. Because in the past there were incidents like that but in the end there were rules that were not understood by the users themselves, so cases like this were a kind of carelessness.
You never know what future might bring to your business, yes, for those gamblers who already use the platform and didn't experience any problem the trust to that casino was already established, but there might be other gamblers that will be affected and be worry that same case might happen to them if they will be putting their issue with the complainant side. Like how it has been described, the case is valid and the amount of money involve is really huge, that can really create a damaging images t business.
