DONT DEPOSIT ON HITBTC | Bitcointalksearch.org

bettercrypto

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Quote from: Rodeo02 on November 12, 2019, 04:27:21 AM

Quote from: Jercyhora2 on November 11, 2019, 11:38:45 PM

Quote from: Mumbeeptind1963 on November 11, 2019, 10:04:21 PM

Quote from: Jercyhora2 on November 11, 2019, 09:15:52 PM

Quote from: Finestream on November 11, 2019, 05:40:44 PM

Regardless, there's always a trail, if that's hack and OP can still access the account, he can certainly check the transaction history if there is a withdrawal, if none, there's something happening here that involve the exchange itself.

My fault is I don't check my email, that says someone has access on my Account.

oh, that is the problem, you did not check your email, in every transaction you will see the progress (incoming transaction as well as the outcoming transaction) , better to put 2FA (using authenticator or text message) also change your password on the email that you are using put also a 2FA on it, so that there will be no more options that will be given to the hacker to access your account, in this way the next time you make transaction you will get benefit and control of your trade, not the one who hacks it.

Yes, I already do all that. The problem is the hacker has method of accessing my account on HITbtc but he/she can't withdraw the funds because it needs email verification that's the thing that I prove that he/she don't get access on my email. So he/she just dump all my funds. What a cancer in crypto

I already heard something like this before in my friends account , since the balance cant widraw by the hacker they just continue selling the coins until there is no more value of that coins he stored . I think its better for you to create a new account than continue using it. Do you remember where did you sign up your username and password i just feel that will be a way thats why the hacker has access to your hitbtc account.

Sadly to hear that story from your friend.
It is impossible for us to recover our account if it is already in the hand of hacker. The only thing we can do is to report our account to the exchange. And if we recover our funds, withdraw them as fast as it could be. Another thing, be observant on our account and sites we entered so that we can avoid phishing sites that may harm our account.

Rodeo02

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Quote from: Jercyhora2 on November 11, 2019, 11:38:45 PM

Quote from: Mumbeeptind1963 on November 11, 2019, 10:04:21 PM

Quote from: Jercyhora2 on November 11, 2019, 09:15:52 PM

Quote from: Finestream on November 11, 2019, 05:40:44 PM

Regardless, there's always a trail, if that's hack and OP can still access the account, he can certainly check the transaction history if there is a withdrawal, if none, there's something happening here that involve the exchange itself.

My fault is I don't check my email, that says someone has access on my Account.

oh, that is the problem, you did not check your email, in every transaction you will see the progress (incoming transaction as well as the outcoming transaction) , better to put 2FA (using authenticator or text message) also change your password on the email that you are using put also a 2FA on it, so that there will be no more options that will be given to the hacker to access your account, in this way the next time you make transaction you will get benefit and control of your trade, not the one who hacks it.

Yes, I already do all that. The problem is the hacker has method of accessing my account on HITbtc but he/she can't withdraw the funds because it needs email verification that's the thing that I prove that he/she don't get access on my email. So he/she just dump all my funds. What a cancer in crypto

I already heard something like this before in my friends account , since the balance cant widraw by the hacker they just continue selling the coins until there is no more value of that coins he stored . I think its better for you to create a new account than continue using it. Do you remember where did you sign up your username and password i just feel that will be a way thats why the hacker has access to your hitbtc account.

SquallLeonhart

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The last time I had this issue with an exchange was like 4 years ago when I suddenly realized that my balance was swapped to another token and I didn’t know what was actually wring, I laid complain to the exchange which they denied that it was not from them and probably that my account has been hacked, I could not take that for an excuse anyway, because if my account was hacked and the person converted it to another coin, they would have moved it but they didn’t.

What I did was to convert that money back to bitcoin, which made me loose so much and I suspected that this could actually be from the exchange. The mistake you made was to use this exchange because this exchange act similar to the same way that Yobit act too, and I would not trust any of them to handle any of my trade except the top 10 exchanges.

Jercyhora2

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Quote from: Mumbeeptind1963 on November 11, 2019, 10:04:21 PM

Quote from: Jercyhora2 on November 11, 2019, 09:15:52 PM

Quote from: Finestream on November 11, 2019, 05:40:44 PM

Regardless, there's always a trail, if that's hack and OP can still access the account, he can certainly check the transaction history if there is a withdrawal, if none, there's something happening here that involve the exchange itself.

My fault is I don't check my email, that says someone has access on my Account.

oh, that is the problem, you did not check your email, in every transaction you will see the progress (incoming transaction as well as the outcoming transaction) , better to put 2FA (using authenticator or text message) also change your password on the email that you are using put also a 2FA on it, so that there will be no more options that will be given to the hacker to access your account, in this way the next time you make transaction you will get benefit and control of your trade, not the one who hacks it.

Yes, I already do all that. The problem is the hacker has method of accessing my account on HITbtc but he/she can't withdraw the funds because it needs email verification that's the thing that I prove that he/she don't get access on my email. So he/she just dump all my funds. What a cancer in crypto

Mumbeeptind1963

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Quote from: Jercyhora2 on November 11, 2019, 09:15:52 PM

Quote from: Finestream on November 11, 2019, 05:40:44 PM

Regardless, there's always a trail, if that's hack and OP can still access the account, he can certainly check the transaction history if there is a withdrawal, if none, there's something happening here that involve the exchange itself.

My fault is I don't check my email, that says someone has access on my Account.

oh, that is the problem, you did not check your email, in every transaction you will see the progress (incoming transaction as well as the outcoming transaction) , better to put 2FA (using authenticator or text message) also change your password on the email that you are using put also a 2FA on it, so that there will be no more options that will be given to the hacker to access your account, in this way the next time you make transaction you will get benefit and control of your trade, not the one who hacks it.

jhenfelipe

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Quote from: Jercyhora2 on November 11, 2019, 04:14:26 AM

Do you got me?

Yes, I got it, what I thought was right. Someone really used your account, using your account he bought High (likely the sell order with his own account) and sold low (likely the buy order with his own account).

Quote from: Jercyhora2 on November 11, 2019, 06:25:02 AM

I'm planning to transfer my funds on Binance. Did Binance requires users to undergo KYC?

There's a 2 BTC Withdrawal Limit per 24h for a non KYC users on Binance. Read this Security Tips if you'll use it.

Jercyhora2

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Quote from: Finestream on November 11, 2019, 05:40:44 PM

Regardless, there's always a trail, if that's hack and OP can still access the account, he can certainly check the transaction history if there is a withdrawal, if none, there's something happening here that involve the exchange itself.

My fault is I don't check my email, that says someone has access on my Account.

TravelMug

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I think there's nothing the OP can do up to this point.

Although I will gave you their official ANN thread: HitBTC.com - The most advanced cryptocurrency exchange.

And to quote:

Quote from: hitbtc on October 24, 2019, 01:53:34 AM

Quote from: FlamingFingers on October 20, 2019, 12:21:49 AM

I so much detest this exchange, their customer service is nothing to write home about, I misplaced my cellphone around May this year and I discovered that my account details with Hibtc has been compromised, they didn't respond on time, I just had to forget about having an account with them,

Dear user, what was your support ticket number? We'll gladly look into that.

We take the security of our customers very seriously and provide a number of security tools to help you protect your account, such as 2FA, email confirmation, etc. Here's an article to help you minimize such risks in the future: https://support.hitbtc.com/hc/en-us/articles/115005044629-How-to-protect-your-account-from-intruders

Anyways, maybe you can try and see how your account got exploited and learn from it.

NathanJB

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Quote from: maxreish on November 11, 2019, 08:37:33 PM

It's either someone hacked your account or the exchange itself hitbtc did that. Have you installed 2fa? It's for security purposes especially in trading. If you did not do the trading rransactions, they probably hacked your account. Contact the support and see what will be there response about this.

I don't think HitBTC would steal your coins in this way. If there are certain incidents wherein HitBTC is accused of stealing coins or not allowing users to have access to their accounts, it would not be in this manner in which it looks like someone is really controlling the account as a trader.

Create a support ticket and explain to them everything that has happened with complete details. They will probably give you some explanation.

maxreish

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It's either someone hacked your account or the exchange itself hitbtc did that. Have you installed 2fa? It's for security purposes especially in trading. If you did not do the trading rransactions, they probably hacked your account. Contact the support and see what will be there response about this.

bettercrypto

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Did you already complain with their customer services?
You should not post it here because you can post a scam accusation under the right thread, https://bitcointalk.org/index.php?board=83.0

Anyway, I am using HITBTC before because it is a good exchange but I left that due to the huge amount of withdrawal fees and it is hard to log in my account.

Thanks for the info OP, hope that everyone will be aware of this.

dark08

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I dont use this shitty exchange site for so long why? Because there someone log in to my account even I dont log in and noticed to my yahoo mail. In your case OP look like you have a same problem with me thats a reason your balance empty its better to stay away from this kind of exchange site, now try to make a support on Hitbtc then tell your experienced.

samcrypto

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Quote from: pamsugas on November 10, 2019, 10:10:17 PM

it's possible your account was hacked ...!
I have not had a problem with HITBTC in 2 years.
it's better to change the password to secure your account

I have the same idea since the XRP has converted into another coins and then becomes emptied. I’ve been using this exchange since then and I didn’t experience any problem so maybe hackers are using this account and you got scammed. Protection is the key, you must use every single protection features of every exchange to prevent situation like this.

Finestream

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Quote from: 2tang on November 11, 2019, 03:03:46 PM

I have been using the Hitbtc exchange for almost a year and there aren't any obstacles.

I don't have no issue too, been using it for more than a year already.

Quote from: 2tang on November 11, 2019, 03:03:46 PM

There are two possibilities.Your account was hacked or you accidentally opened a phishing site so that your computer data as quickly as possible is known by hackers.All your balances will certainly go to the hacker's wallet. I think Hitbtc will not be responsible for this problem..I suggest creating another account after you clean the virus on the computer,don't forget to enable 2FA security.

Regardless, there's always a trail, if that's hack and OP can still access the account, he can certainly check the transaction history if there is a withdrawal, if none, there's something happening here that involve the exchange itself.

2tang

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I have been using the Hitbtc exchange for almost a year and there aren't any obstacles.
There are two possibilities.Your account was hacked or you accidentally opened a phishing site so that your computer data as quickly as possible is known by hackers.All your balances will certainly go to the hacker's wallet. I think Hitbtc will not be responsible for this problem..I suggest creating another account after you clean the virus on the computer,don't forget to enable 2FA security.

ashmodeus

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i am quite sure HITBTC have a problem with their services, since 2018 i guess.
but the good news , we cant say HITBTC is totally scam, since just a few people get problem using that exchange.
for me, i never get a negative thing from HITBTC.
but well, i almost get phised on 2018
on that time , i didn't cleary see URL link , but i just quite supprised ,My email is not in the login column , since i using saved password features on my chroome, and after it , i knew i going to wrong site.

Lanatsa

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Quote from: mk4 on November 10, 2019, 10:14:45 PM

Not sure if we should point our fingers immediately on HitBTC, but this could well be a problem on your side. What security measures did you take on HitBTC? Did you at least enabled 2FA?

With that said, while I'm not saying HitBTC is a scam because I don't think I've used that exchange in the past, HitBTC sure is definitely very shady for the bad publicity it's getting.

This is what im trying to say first even though HitBTC do have somewhat a shady history and issues but pointing out directly that they are scam because you
lost your coins into your account doesn't sound ethical. If this one haven't activated 2fa security then its a piece of cake for hackers to slam out the doors
and took all of your funds once they do know your log-in details. Most of the time these kind of cases are human errors.

Mumbeeptind1963

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Quote from: sujonali1819 on November 11, 2019, 11:12:08 AM

Most provably the fault is your own. Because without accessing your account nobody can do such type of trade on any account. So may be someone is accessing your account and did this job.

Yes, it is right that Hitbtc has many issues that people does not like. Even people are calling Shitbtc Instead of Hitbtc. Personally I don't like the higher withdrawal fee issue. But honestly I did not face any security problem previously.

I do not experienced any problems in hitbtc since I use it in some of my coins that are listed there, I would likely to give an idea to the OP that he needs to strenghten his security if the problem is in his account if somehow hacks it, or if he wants to transfer some funds better to make it little amount first to try if it is really safe to send fund if proven then send a little amount again and so on and so forth so that you will avoid some transactions that are not being deposited succesfully.

sujonali1819

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Most provably the fault is your own. Because without accessing your account nobody can do such type of trade on any account. So may be someone is accessing your account and did this job.

Yes, it is right that Hitbtc has many issues that people does not like. Even people are calling Shitbtc Instead of Hitbtc. Personally I don't like the higher withdrawal fee issue. But honestly I did not face any security problem previously.

lobat999

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Quote from: Jercyhora2 on November 10, 2019, 09:14:21 PM

~snip~

Kindly check your previous emails and try to see if there were emails supposedly coming from HitBTC because phishing attempts are rampant these days that I'm afraid that you've been victimized with it!

At the very least, try to contact their support and state your issue. I hope it will be resolve very soon.

Topic: DONT DEPOSIT ON HITBTC (Read 581 times)