Once again, you asked for a custom unconditional bonus, of ridiculously big amount - we said no, sorry. You been inactive for a year - seems perfectly logical to us, we not even sure that you are the original owner of an account, original MoMercy could speak english.
Either way, we don't give loans and you didn't play for a year.
I confess that I don't understand anything. to simplify:
the user @nomercy33 played at your casino 1 year ago and lost 23 BTC and after 1 year he came to claim 10% bonus, Is that?
If there are some misunderstanding here or if you really think they did not follow your agreement I think you can open a scam accusation and ask the DT member to review your situation with the site and alternatively you can create a flag against them and ask for support but you need to provide complete proof and evidences. I hope that the Duckdice will resolve this issue quickly.
yeah thanks i creat a flag against them
you went a year without playing and only now came back to claim the 10% bonus?