Well isn't that why live support is given and according to their ToS for responsible gambling, it should be instant.
You would have saved your self from this if you stopped funding your account. Most times requesting a ban on your account might involve chains of process and before it's finally banned you might have blown down your funds trying to place a bet. It would have been wiser if you withdrew all your funds completely then you self exclude your self from gambling until you feel you can handle your emotions again.
Topic: Duelbits Self Exclusion NOT Honored (Read 765 times)
On June 08 2021, I asked to Duelbits support to please ban me from the website after a constrain confusion taken with my fiance to ban myself from the website so I don't gamble the money which I withdrew of 45k to my LTC account. This withdrawal was manually being processed and while being processed I put in an email to their support team to please ban my account due to gambling habits.
Fast forward, they let me keep depositing post that and when I emailed the team regards to it & they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021). This is completely unfair on their behalf of not taking a single thing in consideration and I have all the email trails, chat logs with them for this.
Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.
I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.
I've posted an imgur link with all the necessary screenshots needed: https://imgur.com/a/U3Try3c
Sorry for my english, its not my first language but tried my best
You are clearly Blaming the site because of your stupidity and addiction ? how bad can you take from this ?Fast forward, they let me keep depositing post that and when I emailed the team regards to it & they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021). This is completely unfair on their behalf of not taking a single thing in consideration and I have all the email trails, chat logs with them for this.
Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.
I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.
I've posted an imgur link with all the necessary screenshots needed: https://imgur.com/a/U3Try3c
Sorry for my english, its not my first language but tried my best
First yeah you have requested a banning but like what said this take time but since you are addicted you cannot control your self and continue playing.
That's insane claim lol.
I personally disagree with some people's sentiment that the site should hold no responsibility.
They definitely do, and in this case, they are somewhat at fault.
But do I think that they should be liable to compensate OP fully for the losses? Absolutely not. The maximum that OP should get is some pity money to say sorry we screwed up and not any sizeable compensation that is close to a full refund. Nor does the casino have any incentive to do so given that they would set a terrible precedent for people in the future to exploit.
They definitely do, and in this case, they are somewhat at fault.
But do I think that they should be liable to compensate OP fully for the losses? Absolutely not. The maximum that OP should get is some pity money to say sorry we screwed up and not any sizeable compensation that is close to a full refund. Nor does the casino have any incentive to do so given that they would set a terrible precedent for people in the future to exploit.
Unfortunately we do not know what happened afterwards, the OP only posted during one day so we do not know if this was solved or not, however whatever the case it was obvious he had a problem and self-exclusion measures are never going to work with people in his condition.
People that have some gambling problems need to get professional help otherwise they will exclude themselves from a casino only to find one of the many other casinos available in the market and keep gambling that way.
People that have some gambling problems need to get professional help otherwise they will exclude themselves from a casino only to find one of the many other casinos available in the market and keep gambling that way.
OP sign up here just to make this complaint all his posts are only on this thread I'm sure the Duelbits support have addressed this issue already
this is a simple issue, he only exposes himself as chronic that needs intervention so he can stop gambling, intervention should come from yourself first, this thread also proves that Duelbits will address even simple issues like this
Date Registered: June 10, 2021, 08:37:21 PM
Last Active: June 11, 2021, 08:29:52 PM
Unfortunately we do not know what happened afterwards, the OP only posted during one day so we do not know if this was solved or not, however whatever the case it was obvious he had a problem and self-exclusion measures are never going to work with people in his condition.
People that have some gambling problems need to get professional help otherwise they will exclude themselves from a casino only to find one of the many other casinos available in the market and keep gambling that way.
People that have some gambling problems need to get professional help otherwise they will exclude themselves from a casino only to find one of the many other casinos available in the market and keep gambling that way.
Ideally a ban would be automated and far quicker to avoid any hesitation or relapse by the individual right through varying levels of cool down. There is no perfect solution to such a problem because of such a range of companies that operate in the industry. Even if all companies had a universal ban which isnt a bad idea it would still probably have some gaps in it somewhere, the best idea is going to be treatment of some kind or a support group who faced similar challenges.
Why the asking for bans? You're psychologically just trying to prevent yourself from being cured of the addiction because you are trying to involve yourself from gambling instead of really stopping. Also, why all the fuzz to just stop gambling? Is it that hard for you that you are asking for a ban?
I think you have to stop gambling to alleviate your grief as it will put you at a greater disadvantage. Even if it is difficult spending time with your family or hanging out will gradually cut the addiction gambling mostly depends on luck rather than game skills nothing is difficult if you try it yourself. 
Sad to see your struggle in gambling mate but i guess you need to seek for professional help now and also the care of your family and love one.
i can see you in the edge of losing everything if you find no help sooner.
i can see you in the edge of losing everything if you find no help sooner.
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actually this cannot be consider as pausing because by any chance he can just Jump into another site since there are no fees in creating an account.so banning from this site will make him realized there are more others that will open their doors.
so this is not the real answer for His addiction .
Better if he will put Himself in a cage that no access for internet until he realized what to do truthful .
but at least we have the same stand that he must not blame the site instead blame his stupid character that only looking for someone to blame to justify His addiction.
On June 08 2021, I asked to Duelbits support to please ban me from the website after a constrain confusion taken with my fiance to ban myself from the website so I don't gamble the money which I withdrew of 45k to my LTC account. This withdrawal was manually being processed and while being processed I put in an email to their support team to please ban my account due to gambling habits.
Fast forward, they let me keep depositing post that and when I emailed the team regards to it & they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021). This is completely unfair on their behalf of not taking a single thing in consideration and I have all the email trails, chat logs with them for this.
Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.
I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.
I've posted an imgur link with all the necessary screenshots needed: https://imgur.com/a/U3Try3c
Sorry for my english, its not my first language but tried my best
You lose and you blame Duelbits? yeah nice attitude .. that 45k usd from your LTC wallet can easily transferred from that wallet to other crypto casino that you wanted to spend after duelbits banned you meaning there are tons of chance that you can play with the amount.Fast forward, they let me keep depositing post that and when I emailed the team regards to it & they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021). This is completely unfair on their behalf of not taking a single thing in consideration and I have all the email trails, chat logs with them for this.
Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.
I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.
I've posted an imgur link with all the necessary screenshots needed: https://imgur.com/a/U3Try3c
Sorry for my english, its not my first language but tried my best
and also if you really wanted to save your self from gambling then you should have took out those amount from crypto to fiat because you know the lust of playing is still on you.
Most of the replies here are missing the point. Self-exclusion is mainly to protect the casino.
It's not meant to curb one's behavior in gambling, but rather serve as a restraint.
If a player, let's say gambles his whole livesavings, loses and decides to blame or file a lawsuit against the casino, the latter is no longer responsible, because there's already a choice to automatically/ manually restrain himself.
On the other hand, the casino has the choice on whether to manually ban/ restrict the user from further playing at its own discretion. This is not mandatory, however.
It's not meant to curb one's behavior in gambling, but rather serve as a restraint.
If a player, let's say gambles his whole livesavings, loses and decides to blame or file a lawsuit against the casino, the latter is no longer responsible, because there's already a choice to automatically/ manually restrain himself.
On the other hand, the casino has the choice on whether to manually ban/ restrict the user from further playing at its own discretion. This is not mandatory, however.
~
actually this cannot be consider as pausing because by any chance he can just Jump into another site since there are no fees in creating an account.so banning from this site will make him realized there are more others that will open their doors.
so this is not the real answer for His addiction .
Better if he will put Himself in a cage that no access for internet until he realized what to do truthful .
Why the asking for bans? You're psychologically just trying to prevent yourself from being cured of the addiction because you are trying to involve yourself from gambling instead of really stopping. Also, why all the fuzz to just stop gambling? Is it that hard for you that you are asking for a ban?
If you really want to master control over your addiction, you could've walked into the rehab, this banning thing is just a grandiose pause in your gambling habits that doesn't yield good results.
actually this cannot be consider as pausing because by any chance he can just Jump into another site since there are no fees in creating an account.so banning from this site will make him realized there are more others that will open their doors.
so this is not the real answer for His addiction .
Better if he will put Himself in a cage that no access for internet until he realized what to do truthful .
Self exclusion wont be effective. His story shows that he is an addited gambler, he wont be able to stop his addiction even if there is a self exclusion in the casino where he play. The key to solve his issue is himself, he should learn and try to control himself.
When someone loses control of themselves and becomes addicted to gambling, they have to get out of that situation on their own. There is no point in blaming a website if you are addicted to gambling. It is baseless to blame the platform when no one is forcing you to gamble.
Because everyone who comes to gamble comes by himself, which means that if he makes a loss, the gambler is also responsible for it. The gambler who becomes overly addicted cannot control himself and that is his failure.
Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.
If you are expecting a refund from them, you are going beyond the limit and that is why they are ignoring you. But, it has been more than 10 days of time and I guess you might have got reply from them by this time. Please update that into OP so that new readers will get know the recent things.I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.
Such requests are not taken care of instantly, I think. That is why you should have asked the support how much time it will take and if they confirmed the account is now seized, you could have then blamed them if still deposits were allowed. 
Ok, I see your problem, but you have to understand: business is business. It's not profitable for gambling companies to ban users that spend a large amount of money on their websites.
But anyway, there are so many ways to be banned by a gambling casino, it's actually harder to stay not banned than being banned in many cases. Why didn't you just read the ToS and try to violate some rules so that they would ban you immediately without any emails and explanations? Creating multiple accounts would do the trick, I guess.
By no means I advise people to do so, but you had a special situation and if they didn't come to terms with you and didn't respect your needs, such an action doesn't seem like a really bad thing to do.
But anyway, there are so many ways to be banned by a gambling casino, it's actually harder to stay not banned than being banned in many cases. Why didn't you just read the ToS and try to violate some rules so that they would ban you immediately without any emails and explanations? Creating multiple accounts would do the trick, I guess.
By no means I advise people to do so, but you had a special situation and if they didn't come to terms with you and didn't respect your needs, such an action doesn't seem like a really bad thing to do.
Those addicts in gambling will blame everyone but never themselves, op should not blame Duelbits if they are late in implementing the exclusion they have thousands of users and this is the least of the issue that needs to be resolved if Duel bits can't do it right away, you should have the control to do it, but you cannot because you have no control and you blame Duelbits for something that only you can control, stop gambling and practice having control first.
Maybe he should have changed the password to something random and forget it lol. Unbelievable to think he is now blaming the casino when he intentionally deposited and wagered by himself. I feel bad for OP but he is the one to be blamed here eventually.You can't blame casinos for your own addiction. Just like fast food restaurants, no one forces you or me to eat over there.
I was wondering the same since nothing stops him from playing at other casinos if one casino restricts his account. He should not have been allowed to deposit and wager right but that is just a mistake from the casino, not a scam. And he was fully aware that he is gambling again, would he complain had he won? Obviously not. On June 08 2021, I asked to Duelbits support to please ban me from the website
they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021).
Mate, you need to give them a few days for them to take action, they are not operating with you alone.There are thousands of members requesting different things and you cannot control yourself for 2-3 days while they are fixing things for you? If that is the case then I am really sorry you are severely addicted and must seek parental control from either a doctor or relatives.
(For severely addicted gamblers, self-exclusion options may not serve its purposes as they may switch over to another gambling services or may go for new account within a same services).
I personally do not think it's the sites fault that you have a problem. When someone self excludes themselves the site should honor that and keep them excluded, but users will figure out a way to gamble regardless.
Although that's true I don't think Duelbits should have allowed him to play regardless if he was able to play by making new accounts. I can't imagine someone being so addicted they ask the casino to ban them but if they did, the casino should have respected the rule. It's unfortunate but yeah not that Duelbits scammed or anything, just an unfortunate series of events.I don't think they should refund you but at least should strictly follow the procedure of banning a account from playing again when a player asks for it. They should not ignore you either and should accept the mistake on their end if the story you told is true.
And like Yahoo also said, please seek medical help because I don't think anyone can ban you completely in crypto casinos, you can always make new accounts and play anytime.
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