Topic: Duelbits Self Exclusion NOT Honored - page 2. (Read 765 times)

You seem to have difficulty making a rather basic distinction. This person is not blaming this site FOR their addiction, he is blaming this site for not helping him to control his addiction. You seem like the sort of person who would sell somebody a gun if they told you they were going to commit suicide. It is trivially easy to stop someone hurting themselves, but you support endless greed over all else.

Never blamed the site? He created this thread with that particular intention which is why you are completely wrong about that. He is blaming the site for his personal problems which is downright silly.

This whole self-exclusion stuff isn't a necessity and is simply an extra feature that casinos may/may not choose to provide. Ultimately, it comes down to the gambler regarding whether he/she can control their gambling addiction.

Dont know on why there are really people who do really rely with self exclusion or getting themselves banned on the site if they can actually simply stop
and find out another way to distract themselves on playing again if they are really serious on quitting or having some break on doing gambling because of that common reason which is losing too much.

Unfortunately if you have such problems you must recognize (at least to your self) before start playing.
Personally I have some limits in mostly all gambling site that I have already open. Limit for deposit, max monthly loss, etc... even if I have not any risk to addiction or loosing too much in a row, I have already those limits since losing money it's matter of minutes! You don't need months or weeks but just few bets wrong and luck will totally turn. Never try to recover your loss. Find another hobby, if gambling it's something dangerous it's always better stop to play definitely .

On June 08 2021, I asked to Duelbits support to please ban me from the website after a constrain confusion taken with my fiance to ban myself from the website so I don't gamble the money which I withdrew of 45k to my LTC account. This withdrawal was manually being processed and while being processed I put in an email to their support team to please ban my account due to gambling habits.

Fast forward, they let me keep depositing post that and when I emailed the team regards to it & they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021). This is completely unfair on their behalf of not taking a single thing in consideration and I have all the email trails, chat logs with them for this.

Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.

I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.

I've posted an imgur link with all the necessary screenshots needed: https://imgur.com/a/U3Try3c
Sorry for my english, its not my first language but tried my best  

This person never once blamed the site for their gambling problem.

Most sites around the world now offer this functionality to self-exclude and there should be absolutely no shame in expecting it to work correctly. I've used such functionality myself in the past, to stop myself getting sucked back into these sites out of boredom. It is an extremely simple system to setup and impose, any responsible casino should allow it if they have any conscious or goodwill towards their players at all.

I personally do not think it's the sites fault that you have a problem. When someone self excludes themselves the site should honor that and keep them excluded, but users will figure out a way to gamble regardless.

You know you have a problem, seek help instead of finding a way to play and being happy if you win, but complaining hoping they refund you if you lose. Society is full of window lickers these days and you seem to be one. Take responsibility for your actions instead of trying to tarnish a site for your faults.

What do you want Op? You have withdrew $45,000 from Duelbits and that's huge amount. Now just shut up and just use any extension to ban all gambling sites on your pc and just forget it about all gambling sites. With that, you don't need to worry about yout gambling habits anymore

Exactly. You can't blame casinos for your own addiction. Just like fast food restaurants, no one forces you or me to eat over there.

Self exclusion wont be effective. His story shows that he is an addited gambler, he wont be able to stop his addiction even if there is a self exclusion in the casino where he play. The key to solve his issue is himself, he should learn and try to control himself.

I think the most appropriate way to solve this is to implement a self-exclusion button so there's no need to contact Support except for longer durations.

It's the fastest way but I don't know if there's a most appropriate method to deal with these gambling addicts. Delete account would also be nice but that doesn't prevent them from creating another account. Blocking IP address is also an option but there's VPN. Casinos can also block withdrawal and withhold the funds for months but they will most likely receive plenty of scam accusations.

I think the most appropriate way to solve this is to implement a self-exclusion button so there's no need to contact Support except for longer durations.

Trying to throw shit (not sure what you expect will happen here?) won't help you with your issues.