I sometimes get irritated with the software because it often finds it difficult to recognize faces but after trying for a while, the verification is finally successful.
Sometimes it doesn't take a long time for a verification process like that because the verification process itself is carried out live and gets approval from the application.
But document verification might take a while, so we have to be patient and ask customer service more often.
Same scenario here. I often repeat the process since bot recognize my face or my face doesn’t match to my ID when I’m using mobile phone for an AI KYC. I usually do this kind of KYC on my laptop. I can easily finish the KYC without a problem even though my webcam has a poorer camera quality to mobile phone.
It’s really sucks to do this kind of verification using mobile because AI sometimes very on a selfie camera ratio unlike the webcam picture.
And it takes longer just to do the verification process but we also can't skip the verification process.
Both phones and laptops sometimes cannot complete KYC quickly due to considerations of disrupted internet connections or the introduction of verification processes that don't go well and other things.
Those who require KYC from their customers also need to update their software so that customers don't experience similar problems in the future.