Unfortunately, you didn´t qualify for the free bet as per our terms and conditions:
Duelbits reserves the right to exclude any player or group of players who it deems abusing the Promotion.
The promotion is limited to one entry per customer. We only permit one customer to participate from each household address, IP address, email address, same payment account or shared computer (e.g. public library or workplace).
The decision is irreversible, hope you can understand.
I'm trying to complain cause I'm at my own computer not public place.
but they only said :
Unfortunately, we cannot provide you with more information regarding this matter, the trading team is happy with the current decision & it is irreversible.