Fast forward, they let me keep depositing post that and when I emailed the team regards to it & they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021). This is completely unfair on their behalf of not taking a single thing in consideration and I have all the email trails, chat logs with them for this.
Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.
I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.
I've posted an imgur link with all the necessary screenshots needed: https://imgur.com/a/U3Try3c
2. In case of ban, what will prevent you from registering a new account?
3. What will prevent you to play on another gambling sites?
That’s clearly not the problem, and the first thing you need to do is transfer your finances to someone you trust.