regarding the scam accusations
maybe duelbits could create a costumer support topic here in the forum separate from this one but not sure if this would work
We have Services, Service Discussions and Service Announcement for this, but Duelbits is a casino which belong to gambling board so I wonder if the forum moderator will approve posting on those mentioned board if Duelbits create customer support topic in the forum.
Aside from that players who have issues or concerns often create a thread to appeal, make clarification, and solve the issue.
The casino cannot open an official customer support centre on bitcointalk as they do not have full control over it. The ANN thread for the gambling site can serve the same purpose where an official representative can answer the people's queries and also handle the issues reported.
They can create a thread for the official customer support centre here if they want to, but I do not know what board will it fit since the gambling board restricts casinos from having another thread due to
one thread per site rule. The reputation board maybe or Service Discussion?