Duelbits.com | Casino & Sportsbook | VIP | Instant withdrawals! - page 70.

babygun

sr. member

Activity: 2142

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Quote from: CAlcaraz on September 30, 2023, 04:19:49 PM

Hi all. I was withdrawn my funds exactly a week later. And there was no answer from them

What does their support staff say, do you have some screenshots? I also needed to do KYC but that got quickly approved (in less than 24h) and after that almost all withdrawals were processed almost immediately!

Edit: just saw the most recent screenshots you posted. I think the only thing you can do is to wait, I know nobody likes to wait, but you will receive your money.

CAlcaraz

newbie

Activity: 30

Merit: 0

Hi all. I was withdrawn my funds exactly a week later. And there was no answer from them

arallmuus

legendary

Activity: 2562

Merit: 1414

Quote from: chouleonguyen6 on September 29, 2023, 09:19:11 PM

From comments in my topic, I know that other gambling sites take less than 1 week to give the solution for the similar cases (Take an example: stake and roobet solved the problem within 1 hour)

Well some gambling sites has their own dedicated support staff that is able to check your account while they have a conversation with you as for some other sites like Duelbits, I think they probably use a 3rd party support staff hence all these 'support staff' that you have been in contact with have no information regarding accounts in question so they usually ask you to wait until the cases are solved because they have no clue about those cases at all

erep

hero member

Activity: 2282

Merit: 589

Quote from: Fivestar4everMVP on September 30, 2023, 12:52:19 AM

You will Just have to be patient, atleast, that is all you can do since I personally see or feel that you don't have much of a choice, duelbits can decide not to help you with the claim that they do not have the private key to the network where you sent your coins to, and there will be absolutely nothing you can do about it.., the mistake is entirely yours and as unfortunate as it may sound, you are completely at the mercy of duelbits right now, they can decide to help you and they can decide not to help you..

So just keep reminding them and be patient, the issue is something they will help you solve at their own convenient time, I will only advise that you take the advise of AbuBhakar and put into consideration., find a duelbits representative who can help you be in charge of the case until it's resolved.

We expected the team to have access to the private key on the coin sending address to quickly resolve the issue, but he realized that his mistake in transferring USDT to the TRC20 network was due to not heeding the warning not to transfer coins unless they were already registered. However, we hope that there is the best solution to overcome this problem. I agree with your suggestion, you should still contact duelbit support to find a representative to handle deposit address issues, but I am sure every report has been received and checked even though the team has not given a time limit for providing answers to handle the problems that have been reported.

Fivestar4everMVP

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Quote from: chouleonguyen6 on September 29, 2023, 09:19:11 PM

Quote from: Slow death on September 29, 2023, 07:56:59 PM

I know that they make large payments and that they probably have few payment problems and that this is probably due to internal organizational issues and not because they don't have money or don't want to pay. They have money to pay, but in your case the employees don't seem to want to solve your problem because it doesn't cost anything for them to tell you whether they approve or disapprove your documents so that in case of disapproval you can correct and submit again. So create a scam accusation because maybe things will be resolved quickly.

I really think that there is a problem with their internal organization. Some departments in their organization process customer problem very slow. I've been waiting their answer about my case for 2 months (https://bitcointalksearch.org/topic/resolved-is-it-possible-for-duelbitcom-to-retrieve-my-wrong-deposit-5465827) and haven't received the answer yet. I still contact their support agents every week but they only tell me to wait, there is no update for my case. Of course, my case happens due to my mistake, but I think that at least they should have an answer soon for my case. From comments in my topic, I know that other gambling sites take less than 1 week to give the solution for the similar cases (Take an example: stake and roobet solved the problem within 1 hour)

You will Just have to be patient, atleast, that is all you can do since I personally see or feel that you don't have much of a choice, duelbits can decide not to help you with the claim that they do not have the private key to the network where you sent your coins to, and there will be absolutely nothing you can do about it.., the mistake is entirely yours and as unfortunate as it may sound, you are completely at the mercy of duelbits right now, they can decide to help you and they can decide not to help you..

So just keep reminding them and be patient, the issue is something they will help you solve at their own convenient time, I will only advise that you take the advise of AbuBhakar and put into consideration., find a duelbits representative who can help you be in charge of the case until it's resolved.

Reatim

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Eloncoin.org - Mars, here we come!

AbuBhakar

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🇵🇭

Quote from: chouleonguyen6 on September 29, 2023, 09:19:11 PM

Quote from: Slow death on September 29, 2023, 07:56:59 PM

I know that they make large payments and that they probably have few payment problems and that this is probably due to internal organizational issues and not because they don't have money or don't want to pay. They have money to pay, but in your case the employees don't seem to want to solve your problem because it doesn't cost anything for them to tell you whether they approve or disapprove your documents so that in case of disapproval you can correct and submit again. So create a scam accusation because maybe things will be resolved quickly.

I really think that there is a problem with their internal organization. Some departments in their organization process customer problem very slow. I've been waiting their answer about my case for 2 months (https://bitcointalksearch.org/topic/resolved-is-it-possible-for-duelbitcom-to-retrieve-my-wrong-deposit-5465827) and haven't received the answer yet. I still contact their support agents every week but they only tell me to wait, there is no update for my case. Of course, my case happens due to my mistake, but I think that at least they should have an answer soon for my case. From comments in my topic, I know that other gambling sites take less than 1 week to give the solution for the similar cases (Take an example: stake and roobet solved the problem within 1 hour)

Your case is different since the job requiring your problem is not originally intended for the support work. There’s a warning message on the deposit address once you open the deposit page.

Your best chance is to get the attention of Duelbits representative so that he will find a way to personally follow your case until it's finish. Your case is a bit not top priority since the mistake is from your side and it can be considered as loss already due to the warning message as reminder before you deposit.

chouleonguyen6

newbie

Activity: 13

Merit: 0

Quote from: Slow death on September 29, 2023, 07:56:59 PM

I know that they make large payments and that they probably have few payment problems and that this is probably due to internal organizational issues and not because they don't have money or don't want to pay. They have money to pay, but in your case the employees don't seem to want to solve your problem because it doesn't cost anything for them to tell you whether they approve or disapprove your documents so that in case of disapproval you can correct and submit again. So create a scam accusation because maybe things will be resolved quickly.

I really think that there is a problem with their internal organization. Some departments in their organization process customer problem very slow. I've been waiting their answer about my case for 2 months (https://bitcointalksearch.org/topic/resolved-is-it-possible-for-duelbitcom-to-retrieve-my-wrong-deposit-5465827) and haven't received the answer yet. I still contact their support agents every week but they only tell me to wait, there is no update for my case. Of course, my case happens due to my mistake, but I think that at least they should have an answer soon for my case. From comments in my topic, I know that other gambling sites take less than 1 week to give the solution for the similar cases (Take an example: stake and roobet solved the problem within 1 hour)

Strongkored

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Leading Crypto Sports Betting & Casino Platform

Quote from: Slow death on September 29, 2023, 07:56:59 PM

I know that they make large payments and that they probably have few payment problems and that this is probably due to internal organizational issues and not because they don't have money or don't want to pay. They have money to pay, but in your case the employees don't seem to want to solve your problem because it doesn't cost anything for them to tell you whether they approve or disapprove your documents so that in case of disapproval you can correct and submit again. So create a scam accusation because maybe things will be resolved quickly.

As far as I know, the person who process KYC with support agents are different people, that's why support agents often can't provide details on when the KYC process is complete, but it doesn't have to take that long and I also experienced the same thing, although as far as I remember, it didn't take more than one week, and The casino should be able to process it quickly and if there are deficiencies, for example images that are not clear and so on, they should be notified immediately to the user so that they can send a clearer image of the document again, and usually duelbits will notify us via email or when we log in to the account there will be a notification about the process KYC in progress. Is it necessary to make scam accusations ? I don't know, maybe that could make the process faster, but don't forget to give resolved status if the case has been handled properly.

Slow death

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Quote from: CAlcaraz on September 27, 2023, 02:40:51 PM

These are the last three calls to them in chat

with today it means that it will have been 8 days since you sent your documents to kyc and they still haven't verified your account? If so, then I think you have already waited a long time without them solving this problem and therefore you need to move to another level which would be to open a scam accusation against them here in this Scam Accusations section:

https://bitcointalk.org/index.php?board=83.0

Scam Report Format (Use it to make scam reports properly)

I know that they make large payments and that they probably have few payment problems and that this is probably due to internal organizational issues and not because they don't have money or don't want to pay. They have money to pay, but in your case the employees don't seem to want to solve your problem because it doesn't cost anything for them to tell you whether they approve or disapprove your documents so that in case of disapproval you can correct and submit again. So create a scam accusation because maybe things will be resolved quickly.

Lucasgabd

legendary

Activity: 2506

Merit: 1113

There's no need to be upset

Quote from: CAlcaraz on September 27, 2023, 12:41:15 PM

Quote from: Lucasgabd on September 27, 2023, 10:12:07 AM

Quote from: CAlcaraz on September 23, 2023, 02:13:06 AM

I don’t care what and where they spend. I register at a casino and want to easily withdraw my funds and play, as easily as they accept deposits. There are a lot of casinos that check your ID within 5 minutes.

5 minutes? for real?
I've seen address checks in 1 minute (like KYC level 1) but ID checks in 5 minutes are new for me.
do you care to share an example of which ones, here or inbox, as you wish

Yes 5 minutes in Roobet

Quote from: CAlcaraz on September 27, 2023, 07:09:14 AM

Quote from: CAlcaraz on September 22, 2023, 07:37:04 AM

They asked me for kyc. Can someone tell me how long they check for?

hi everyone, I still haven't received my funds

have you opened a ticket with them directly on their website?
it's usually better than commenting here

Thanks for the invaluable advice.
Their chat is useless. They only answer "wait"

no problem, it's a pleasure.

seems like a clear direction and simple to do... have you considered just waiting some more days?
it's full moon now, more anxiety in the air.

dimonstration

hero member

Activity: 2674

Merit: 696

Dimon69

Quote from: kotajikikox on September 28, 2023, 02:02:35 AM

and that is the most reason , I remember that I also faced the same issue in other site before because of my questionable activity , but after proving them wrong ? then my funds was released and with Bonus , though I keep my waiting and not act as like Him who are aggressively demanding action when the team is still on process of account checking .

This is right, potential violation on ToS is the common reason why someone account undergo KYC for investigation. There’s various reason that team being considered such as money laundering, bonus abused, arbitrage bet and different form of abuse that’s why investigation sometimes took so long since they check different aspect of the account when someone display even the slightest hint of violating the ToS.

You are lucky that you can justify your activity because some mediocre casino is very unfair on handling case like this especially if you have huge profit waiting to withdraw. But here in Duelbits, Rest assured that everything is fair.

kotajikikox

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★Bitvest.io★ Play Plinko or Invest!

Quote from: piebeyb on September 26, 2023, 05:32:27 AM

Quote from: kotajikikox on September 25, 2023, 10:08:06 PM

Quote from: ?? on ??

I definitely made more than even x3 wager

well , there might be something in your activities or account that the triggered the system , but if your account is safe and does nothing wrong then give sometime and surely it will resolved mate.

I also think it's possible that there might be activity that triggers the system and in the end it asks for KYC on the account, but if the system doesn't detect anything strange maybe it won't ask for KYC, who knows, the system detects money laundering or the user does something that he thinks is fraudulent. , but I don't want to accuse him and draw further conclusions about the problem that clearly patience is needed.

I am also sure that Duelbits will process and solve all the problems including processing the withdrawal if everything has been completed, there is nothing that can be done to make it process faster, maybe an in-depth examination is needed to process it, no one knows the real problem, so be patient is the key to the answer as long as it doesn't take weeks.

and that is the most reason , I remember that I also faced the same issue in other site before because of my questionable activity , but after proving them wrong ? then my funds was released and with Bonus , though I keep my waiting and not act as like Him who are aggressively demanding action when the team is still on process of account checking .

peter0425

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khiholangkang

hero member

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CAlcaraz

newbie

Activity: 30

Merit: 0

These are the last three calls to them in chat

https://talkimg.com/images/2023/09/27/PRuW3.jpeg
https://talkimg.com/images/2023/09/27/PRAQw.jpeg
https://talkimg.com/images/2023/09/27/PRHY9.jpeg

khiholangkang

hero member

Activity: 2142

Merit: 594

Hi @CALcaraz can you share your chat with the duelbits service team using screenshots? if you don't understand it, upload your screenshot image at this link https://talkimg.com/, after that you share the link in the forum so we can see your conversation with duelbits CS, I'm a little unsure if they give an ambiguous explanation like that .
I try to make everything clear, so that there are no misunderstandings, especially for myself about what actually happened to you.

CAlcaraz

newbie

Activity: 30

Merit: 0

"Unfortunately, there is no ETA on this, we will be in touch with you once there is an update. I have also contacted them to expedite the process.
Hence all we need from you now is your patience and rest assured we will get back to you soon once the Compliance team provides updates.
Thanks for your cooperation."

This is their response to my last three chat calls.
How can you see any information

CAlcaraz

newbie

Activity: 30

Merit: 0

Quote from: Lucasgabd on September 27, 2023, 10:12:07 AM

Quote from: CAlcaraz on September 23, 2023, 02:13:06 AM

I don’t care what and where they spend. I register at a casino and want to easily withdraw my funds and play, as easily as they accept deposits. There are a lot of casinos that check your ID within 5 minutes.

5 minutes? for real?
I've seen address checks in 1 minute (like KYC level 1) but ID checks in 5 minutes are new for me.
do you care to share an example of which ones, here or inbox, as you wish

Yes 5 minutes in Roobet

Quote from: CAlcaraz on September 27, 2023, 07:09:14 AM

Quote from: CAlcaraz on September 22, 2023, 07:37:04 AM

They asked me for kyc. Can someone tell me how long they check for?

hi everyone, I still haven't received my funds

have you opened a ticket with them directly on their website?
it's usually better than commenting here

Thanks for the invaluable advice.
Their chat is useless. They only answer "wait"

Coin_trader

copper member

Activity: 2800

Merit: 1179

Leading Crypto Sports Betting & Casino Platform

Quote from: Haunebu on September 27, 2023, 08:05:48 AM

Quote from: CAlcaraz on September 27, 2023, 07:09:14 AM

hi everyone, I still haven't received my funds

That's odd. Several days have already passed which is unusual if they haven't given you a proper update yet considering the fact that the amount involved in this case is pretty small.

It would be better if someone from their team could clarify their side in this thread to provide better insight into this case.

My KYC verification the first time I verify my Duelbits account took more than 7 days to be verified. Ofc it varies case to case basis but I experience worst waiting time like this on different casino.

The waiting for approval while you needed the balance already is surely killing him now that crypto market is starting to show some action especially if he is trading too. Nevertheless there’s no define time on the approval of KYC duration, It’s very hard to to establish a complain since we don’t know what’s really the standard approval time since it’s varies.

@CALcaraz, I highly suggest to use the live chat support to continuously ask for an update so that you can assure that your approval will be escalated to the right department.

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