Duelbits.com | Casino & Sportsbook | VIP | Instant withdrawals! - page 69.

chouleonguyen6

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Quote from: AbuBhakar on September 29, 2023, 11:32:53 PM

Your case is different since the job requiring your problem is not originally intended for the support work. There’s a warning message on the deposit address once you open the deposit page.

Your best chance is to get the attention of Duelbits representative so that he will find a way to personally follow your case until it's finish. Your case is a bit not top priority since the mistake is from your side and it can be considered as loss already due to the warning message as reminder before you deposit.

Quote from: Fivestar4everMVP on September 30, 2023, 12:52:19 AM

You will Just have to be patient, atleast, that is all you can do since I personally see or feel that you don't have much of a choice, duelbits can decide not to help you with the claim that they do not have the private key to the network where you sent your coins to, and there will be absolutely nothing you can do about it.., the mistake is entirely yours and as unfortunate as it may sound, you are completely at the mercy of duelbits right now, they can decide to help you and they can decide not to help you..

So just keep reminding them and be patient, the issue is something they will help you solve at their own convenient time, I will only advise that you take the advise of AbuBhakar and put into consideration., find a duelbits representative who can help you be in charge of the case until it's resolved.

Do you know how to contact a duelbits representative ? I tried to contact with @duelbits in this topic but he was inactive for a long time.
I'm not sure why my case can't be in a priority. duelbits is a business company and a business company deals with money. They don't need to resolve my case for free, they can charge me a fee, this can be a win-win situation. If they don't help me, no one win, the fund will be frozen forever. And just in case they decide not to help me and it's in their ToS, why don't they reply me soon ?

Haunebu

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Quote from: Wapfika on October 02, 2023, 12:11:52 PM

I’m just trying to convey that team can request KYC no matter how shit reason they have because the terms and conditions of their casino states it!

And this is exactly the issue here. They should specify why it's taking so long for his KYC to get processed in order to clear up all confusion instead of providing vague replies and hiding behind their TOS.

Duelbits clearly need to improve in this particular aspect if you ask me.

Wapfika

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Bitcoin makes the world go 🔃

Quote from: Haunebu on October 02, 2023, 12:05:48 PM

Quote from: Wapfika on October 02, 2023, 07:58:50 AM

And also casino can ask KYC using whatever reason they want without giving further explanation to the customers. This line is indicated on ToS of every casino. Your idea that casino can't request KYC is non existence in reality.

You misunderstood what I was trying to say. I meant that casinos shouldn't request KYC just because of certain withdrawal patterns. Do you know what exactly was unusual about his account? You don't!

Because you're not a part of their team. Jumping to the casino's defence in this manner without proper reasoning and proof is silly and pointless.

I understand exactly what you said. If you go back to the exact post which I reply to you. I never mention that I’m sure about his specific case and also that withdrawal pattern is just one of my assumption but you literally focus on it and remove the rest of that specific post.

Quote from: Wapfika on September 26, 2023, 09:58:05 AM

I think this is just a regular KYC probably due to his withdrawal pattern after profit or regarding the method on how he get that profit.

I’m sending the same statement to you. You are not either part of the team so how sure you are that it’s not the case? So you are telling me if you say so is right? Cheesy

Kidding. I’m just trying to convey that team can request KYC no matter how shit reason they have because the terms and conditions of their casino states it!

Haunebu

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Quote from: Wapfika on October 02, 2023, 07:58:50 AM

And also casino can ask KYC using whatever reason they want without giving further explanation to the customers. This line is indicated on ToS of every casino. Your idea that casino can't request KYC is non existence in reality.

You misunderstood what I was trying to say. I meant that casinos shouldn't request KYC just because of certain withdrawal patterns. Do you know what exactly was unusual about his account? You don't!

Because you're not a part of their team. Jumping to the casino's defence in this manner without proper reasoning and proof is silly and pointless.

Wapfika

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Activity: 1288

Merit: 564

Bitcoin makes the world go 🔃

Quote from: Haunebu on September 26, 2023, 02:31:26 PM

Quote from: Wapfika on September 26, 2023, 09:58:05 AM

I think this is just a regular KYC probably due to his withdrawal pattern after profit or regarding the method on how he get that profit.

That doesn't make any sense. Casinos cannot request KYC just because of certain withdrawal patterns unless they suspect money laundering or something which doesn't seem to be the case here.

They can check how he acquired the profit by themselves without requesting any form of KYC basically.

They required KYC because they saw something unusual on this account or else this guy can withdraw without KYC since I have Duelbits account that still can manage to instant withdraw without any KYC.

And also casino can ask KYC using whatever reason they want without giving further explanation to the customers. This line is indicated on ToS of every casino. Your idea that casino can't request KYC is non existence in reality.

Reatim

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Quote from: Haunebu on October 01, 2023, 09:50:18 AM

@CALcaraz could be hiding something from us though we will never know unless their someone from their support team clarifies their side of the story in this thread.

for some reason , I think this is one of those as he only made couple of bets and tries to withdraw in which I think not enough to follow the wager requirements.

and also I believe that triggers the system and yes , he turns being a questionable account as per His activity .

Quote from: CAlcaraz on September 14, 2023, 06:10:39 AM

I just registered, made a couple of bets, and decided to withdraw funds.

Hope that the proper response will be taken in the coming days as the support still answers you .

Wiwo

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Top Crypto Casino

Quote from: Beparanf on October 01, 2023, 02:10:46 PM

Quote from: rafaloko on October 01, 2023, 12:38:23 PM

I asked support the reason and now i am waiting for their aswer... but i wouldn't even be here complain if somehow i was against their ToS, like using VPN or multiaccounting..

Are you using bonuses of Duelbits such as deposit bonus whenever you compete on the tournament? Most of the time user that receives this kind of warning commit multiple account to get deposit bonuses for extra credit on the balance that they can use on tournaments until they hit the multiplier and forfeit the bonus.

This is just my assumption but team decision about this kind of issue is always fixed unless you can provide substantial evidence that will prove your innocence. I suggest to file a complaint on casino guru since this issue needs a 3rd party to check the evidence provided by duelbits.

I believe that the support which the mate have contacted will be in the best position to unravel any hidden secret to what the mate is experiencing and so for that, to avoid any possible assumptions and further dragging of this discussion, is important for us to all wait to read what the response the mate get from support a d how their plan to handle the situations.

Although is also advisable to get all the evidences you need taking screenshots as much as possible and also providing other accounts' vital proof.

Beparanf

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Quote from: rafaloko on October 01, 2023, 12:38:23 PM

I asked support the reason and now i am waiting for their aswer... but i wouldn't even be here complain if somehow i was against their ToS, like using VPN or multiaccounting..

Are you using bonuses of Duelbits such as deposit bonus whenever you compete on the tournament? Most of the time user that receives this kind of warning commit multiple account to get deposit bonuses for extra credit on the balance that they can use on tournaments until they hit the multiplier and forfeit the bonus.

This is just my assumption but team decision about this kind of issue is always fixed unless you can provide substantial evidence that will prove your innocence. I suggest to file a complaint on casino guru since this issue needs a 3rd party to check the evidence provided by duelbits.

Findingnemo

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Bitcoin = Financial freedom

Quote from: rafaloko on October 01, 2023, 12:38:23 PM

snip~
I asked support the reason and now i am waiting for their aswer... but i wouldn't even be here complain if somehow i was against their ToS, like using VPN or multiaccounting..

So you are sure that you didn't do anything that violates the terms of the events as well as the standard ToS of the platform.

Then they owe you an explanation.

Duelbits representative of bitcointalk hasn't active for months in bitcointalk so you wait for a day or two to get a reply from the support and if you still haven't got any reply then you can PM @Hhampuz via bitcointalk forum because he is the one who can contact the platform (correct me if I am wrong guys) and surely he will help you out regarding this.

IMO, they have no reason to deny rewards if they don't have evidence because they are spending thousands of dollars every week in the forum itself to spread the brand.

rafaloko

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Activity: 35

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Quote from: Findingnemo on October 01, 2023, 11:13:00 AM

Quote from: rafaloko on October 01, 2023, 09:49:38 AM

Well, no problem after all, just wait.. but today i asked again in support and got another very different answer: " Dear customer, as our Management team mentioned, you have been disqualified from the Tournament due to the promotion abuse. This decision is irreversible. Have a wonderful day."

I am not sure the exact terms and conditions of the promotion of that particular event

But most of the events have such rule like

Quote

Duelbits reserves the right to exclude any player or group of players at its own discretion, including, but not limited to users it deems abusing the Promotion.

So go ahead and seek support about the reason why you were disqualified!

But my guess is you may have more than one account or ever used a free VPN service which will lead to violating their one account per IP term but you can clarify it from their support.

I asked support the reason and now i am waiting for their aswer... but i wouldn't even be here complain if somehow i was against their ToS, like using VPN or multiaccounting..

Findingnemo

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Bitcoin = Financial freedom

Quote from: rafaloko on October 01, 2023, 09:49:38 AM

Well, no problem after all, just wait.. but today i asked again in support and got another very different answer: " Dear customer, as our Management team mentioned, you have been disqualified from the Tournament due to the promotion abuse. This decision is irreversible. Have a wonderful day."

I am not sure the exact terms and conditions of the promotion of that particular event

But most of the events have such rule like

Quote from: Lillominato89 on October 01, 2023, 10:47:23 AM

from Italy this promo appears on the home page, unfortunately I think there is a writing error I think you wanted write "Ricevi"? or "Receive"?.

Yeah, it seems a clear typo and we can witness from the picture itself where you pointed out where there is Ricveci at top but at the bottom used the right word Ricevi.

Lillominato89

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good evening everyone, I apologize in advance if this is not the right thread to make a small report, I turn to duelbits, for those who connect from Italy this promo appears on the home page, unfortunately I think there is a writing error I think you wanted write "Ricevi"? or "Receive"?. I think this is in order for a correction from OP. sorry and good evening everyone

Haunebu

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Quote from: so98nn on October 01, 2023, 05:15:48 AM

Most of the users who are complaining must be doing something wrong in terms of account creation, verification or might be using VPN or something illegal activity that makes their account suspicious and thus they end up in locked up situation such as this one. I hardly think Duelbits has shortfall of funds and that’s why they are not paying some random users instantly. It’s matter of security for sure. For as long as Duelbits has enough user base and money back I don’t think they have to halt someone’s payment for no reason. Hope so the said user gets there soon.

Whatever their reasons are for halting his payment, they should have provided him a proper explanation as to why it's taking so freaking long for his KYC documents to get verified which usually finishes in minutes for most people.

It's quite rare seeing someone wait this long for his/her KYC to get verified.

@CALcaraz could be hiding something from us though we will never know unless their someone from their support team clarifies their side of the story in this thread.

rafaloko

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Activity: 35

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Quote from: Beparanf on October 01, 2023, 09:34:15 AM

Quote from: rafaloko on October 01, 2023, 09:19:34 AM

Hey guys sup.. has anyone here already received reward from "Aprentices Tournament: week 1 - fishermen's guild"?? I am asking because i finished into 2th spot from leadearboard (reward 800$) and still didn't receive nothing after 1 week...

Use the support since most of the user here doesn’t participate on the tournament because it’s for high roller. Customer support of Duelbits will surely give you an answer to your issue.

I remember seeing someone reported this kind of issue before but on different tournament. Support help the user to receive the reward but it takes time. Btw does the ToS of the tournament doesn’t indicate the distribution date?

It said on tournament ToS 72h after it ends..but i asked support 2 days ago and go this answer: "Unfortunately, we are yet to receive the list of eligible winners from the provider. As soon as this is provided, payout will be made to all eligible winners"

Well, no problem after all, just wait.. but today i asked again in support and got another very different answer: " Dear customer, as our Management team mentioned, you have been disqualified from the Tournament due to the promotion abuse. This decision is irreversible. Have a wonderful day."

I really dont know what happened. This tournament specifically was about highest multiplier in a single spin so what kind of abuse are they talking about?? To be honest ive lost cash trying to get 2th spot in leaderboard and then got this arbitrary answer. Considering i did nothing wrong here and got this kinda of aswer i feel kinda "scammed"..

I've been using duelbits for almost 2 years, have KYCed, always participating on those slots tournaments and no problem until then. If someone can help solve me this issue would be great..and if ncessary i have proof i was at second place when tournament ended.

Beparanf

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Quote from: rafaloko on October 01, 2023, 09:19:34 AM

Hey guys sup.. has anyone here already received reward from "Aprentices Tournament: week 1 - fishermen's guild"?? I am asking because i finished into 2th spot from leadearboard (reward 800$) and still didn't receive nothing after 1 week...

Use the support since most of the user here doesn’t participate on the tournament because it’s for high roller. Customer support of Duelbits will surely give you an answer to your issue.

I remember seeing someone reported this kind of issue before but on different tournament. Support help the user to receive the reward but it takes time. Btw does the ToS of the tournament doesn’t indicate the distribution date?

rafaloko

jr. member

Activity: 35

Merit: 1

Hey guys sup.. has anyone here already received reward from "Aprentices Tournament: week 1 - fishermen's guild"?? I am asking because i finished into 2th spot from leadearboard (reward 800$) and still didn't receive nothing after 1 week...

Taskford

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Quote from: lienfaye on September 30, 2023, 09:22:39 PM

Quote from: CAlcaraz on September 30, 2023, 04:19:49 PM

Hi all. I was withdrawn my funds exactly a week later. And there was no answer from them

Be patient. This might be frustrating on your side but that's what you can do now. If everything is settled for sure you'll get your money. They just need time to verify and get an update on their compliance team (as what they told you on your conversation with them).

I'm a long time gambler of Duelbits so I can attest that they're trustworthy. Thus be patient and I hope your issue will get resolved.

I don't know if support works on weekends so my this add some delays on fixing up these issue so best to extend his patience since for sure this issue will be solved by their management soon. We know its frustrating but this scenarios happen sometimes that's why we need be cooperative once they have something to ask regarding on this case so that it can help them solve the issue more faster. Also duelbits is reputable casino so we don't need to worry about if issues occur since for sure they can help their gamblers solve those issues they are facing.

For now maybe try to ask some updates on weekdays since for sure they working and can solve those pending issues that occur to their site.

so98nn

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Quote from: babygun on September 30, 2023, 08:11:33 PM

Quote from: CAlcaraz on September 30, 2023, 04:19:49 PM

Hi all. I was withdrawn my funds exactly a week later. And there was no answer from them

What does their support staff say, do you have some screenshots? I also needed to do KYC but that got quickly approved (in less than 24h) and after that almost all withdrawals were processed almost immediately!

Edit: just saw the most recent screenshots you posted. I think the only thing you can do is to wait, I know nobody likes to wait, but you will receive your money.

I am not sure how this happens to some users but for me it’s really instant if not it would take just few hours depending on the network congestion and stuff like that. I have started to understand the pattern here now. Most of the users who are complaining must be doing something wrong in terms of account creation, verification or might be using VPN or something illegal activity that makes their account suspicious and thus they end up in locked up situation such as this one. I hardly think Duelbits has shortfall of funds and that’s why they are not paying some random users instantly. It’s matter of security for sure. For as long as Duelbits has enough user base and money back I don’t think they have to halt someone’s payment for no reason. Hope so the said user gets there soon.

Findingnemo

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Bitcoin = Financial freedom

Quote from: CAlcaraz on September 30, 2023, 04:19:49 PM

Hi all. I was withdrawn my funds exactly a week later. And there was no answer from them

It means your KYC documents were accepted and now you have access to the withdrawal tab, sorry that you waited too long which is unfortunate for anyone to happen but it could happen cause they might be swamped with a lot of support tickets so the queue was longer than a usual or something else.

When you are stuck with such a condition don't keep sending the request which will make things more complicated than they are.

lienfaye

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Quote from: CAlcaraz on September 30, 2023, 04:19:49 PM

Hi all. I was withdrawn my funds exactly a week later. And there was no answer from them

Be patient. This might be frustrating on your side but that's what you can do now. If everything is settled for sure you'll get your money. They just need time to verify and get an update on their compliance team (as what they told you on your conversation with them).

I'm a long time gambler of Duelbits so I can attest that they're trustworthy. Thus be patient and I hope your issue will get resolved.

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