EDITED: won cash x drop but no prize?? - page 3.

Saint-loup

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Quote from: Eternad on July 02, 2023, 12:56:08 PM

The casino itself should be the one contacting the game provider if their users experience this issue on their website. It’s very unprofessional for them to just passed you on the 3rd party game provider without doing their part on contacting the provider as you are their customer. Cashdrop should be drop automatically if you win the contest after the tournament ends.

Can you provide here what’s specific tournament you join so that we read the ToS and help you by understanding the full mechanics of this contest. Upload screenshot too that provng that you really win the contest. You can upload screenshot on talkimg.com and paste the image link here.

You're right mate, it's the job of the casino to deal with that. Usually when we complain to the customer support of a 3rd party game provider, they say we will get updates from our casino and not from them, at least when they bother to accept our query instead of just inviting us to contact the customer service of our casino.
They usually explain they don't manage funds and players' balances, only the casino is doing it.

Stalker22

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Quote from: astaroth81 on July 02, 2023, 12:30:41 PM

Anyone know how these contests work? Like shouldn't they just airdrop whatever into the wallet that played the game which won the prize? I shouldn't have to do anything right?

There is usually some process involved, which can vary depending on the specific contest and platform. Typically, after winning a contest, you may need to follow certain steps to claim your prize. Have you checked the contest rules or terms and conditions? Sometimes, the information regarding prize distribution or claiming process can be found there. By the way, which particular contest are you referring to?

Wiwo

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I think you should share a link and include all possible proofs to show that you actually won a prize and from a casino, if not no one is going to take you seriously and all will be seen as just mere baseless accusations.

So if you can include some vital information and proof it will help a lot in the discussion.

Gozie51

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Quote from: astaroth81 on July 02, 2023, 12:30:41 PM

Anyone know how these contests work? Like shouldn't they just airdrop whatever into the wallet that played the game which won the prize? I shouldn't have to do anything right?

What contest are you talking about precisely? You posted stuff without any clue and you want answers from the blues. If you have participated in a contest through a casino and you are legitimately approved to participate then you shouldn't have an issue with your airdrops except this is about something else that one will know later. You have to provide more details for more on that.

BitcoinPanther

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Why not reveal to us the name of the site? If you failed to say the site nor provide us the proof then I can think that the case is just made up. Another thing, why do you have to contact the provider when it is the responsibility of the casino to know what exactly happens since they are the one mediating between you and the provider when they listed that provider into their platform. The provider will definitely will not answer your inquiries because you are not the one they are in agreement with but the casino.

Eternad

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Quote from: astaroth81 on July 02, 2023, 12:30:41 PM

Won this a few weeks ago and haven't received anything. I tried to contact support from the casino I won it at but they don't reply. My VIP host said to contact the game provider but they too didn't reply, not even on twitter.

Anyone know how these contests work? Like shouldn't they just airdrop whatever into the wallet that played the game which won the prize? I shouldn't have to do anything right?

Kind of odd how they promote these competitions so much then when someone wins something they don't even get anything and no one is willing to help them...

The casino itself should be the one contacting the game provider if their users experience this issue on their website. It’s very unprofessional for them to just passed you on the 3rd party game provider without doing their part on contacting the provider as you are their customer. Cashdrop should be drop automatically if you win the contest after the tournament ends.

Can you provide here what’s specific tournament you join so that we read the ToS and help you by understanding the full mechanics of this contest. Upload screenshot too that provng that you really win the contest. You can upload screenshot on talkimg.com and paste the image link here.

Cantsay

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I'd appreciate you staying the name of the site and also adding some proofs to backup your claim.

We have seen several users come to the forum to accuse casinos of stealing or blocking their account wrongly but in the end theyll find out that they are currently involved in a dubious activity.
Op, edit your post ---> add the name of the casino ---> add proofs, it could be image or link to recorded video. That way forum members can properly judge the case if we're to just rely on your words we might end up being bias.

Yatsan

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Do you have proofs? 'coz if your intention is to catch the attention of the ones who organized and started this event, it would be helpful. However, ofcourse it would be better to first try contacting the providers of the contest. And as you have mentioned, you already did. Try a couple of times and if they won't be responsive then they would be subject for scam label. Unfortunately, I am not familiar with this contest. One thing is for sure, if they won't be sending rewards to eligible participants, then that is already an answer. But be sure as well to get things straight specially with the rules and instructions 'coz you might as well have a mistake.

astaroth81

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Won this a few weeks ago and haven't received anything. I tried to contact support from the casino I won it at but they don't reply. My VIP host said to contact the game provider but they too didn't reply, not even on twitter.

Anyone know how these contests work? Like shouldn't they just airdrop whatever into the wallet that played the game which won the prize? I shouldn't have to do anything right?

Kind of odd how they promote these competitions so much then when someone wins something they don't even get anything and no one is willing to help them...

EDIT:

Casino: BC.game

Contest: Cash-X

Game was playing: Forever 7's by Red Tiger when message appeared which don't make sense because Cash-X is supposedly only No Limit Games but I had been playing No Limit games before Disturbed, Tombstone, Whacked and I think Serial.

Proofs: The only proofs I have is the screenshot I took of the message it saying I won prize. I never got any email or any further info.

https://imgur.com/a/7B8U8Ms

Sorry for the lack of info previously hope this clears up everything.

Thank youi

UPDATE:

BC support member staff Eila has told me to contact Event Host Support but I do not know who this is or how to contact them.

Topic: EDITED: won cash x drop but no prize?? - page 3. (Read 392 times)