He is sure that the Seed is correct.
He is sure that it is not bip 39.
He is sure that he transferred to the right address.
He is sure that the coins are not there.
However, I cannot be 100% sure of any of this, because if all that information was correct, the coins would be there.
So I think it is a plausible strategy to consider that one (or more) of those affirmatives is not valid. Such as:
1- the seed may be incorrect.
2 -Or it may be bip39.
3- he may have transferred to another address due to malware or misclick.
As 1 and 3 we can't help him, I think that working in 2 may be effective.
Scammers will be asking for your Seed in private, or asking you to click on some phising link.
Be careful.
bitmover,
thank you for the tip!
About the points:
1- the seed may be incorrect - I made a picture of the seed and I always wrote the same words! If I'm not wrong, wallet with the address was recovered but only once, in the beginning, when it was deleted the first time.
2 -Or it may be bip39 - As mentioned before, I made the picture from exactly that wallet with that address!
3- he may have transferred to another address due to malware or misclick - I'm sending now the BTC without any problems and they getting through. So I think this one is out of question!
The issue is that the seed generated different addresses and ''the one'' is not included.
Now I have to find that particular wallet I guess! HOW?
Guys, it has to be some solution for that!