Hi, I would like to share my experience when using eXch.cx.
About the InterfaceAt first glance, I like the overall color scheme and the simplistic design, nothing fancy, on point. But if I can change something I would change the top bar (which is now white) to something darker/grayish, to make it less contrast, but that's just preference. As a new user, the first thing I did was reading the F.A.Q, and after I finished reading the F.AQ intuitively when I try to get back to the home page, I click the eXch Logo on the top left, and it did nothing.
Again, this is my personal experience, so I don't mean to say that everyone would have the same experience and preference, but personally I would suggest that the logo click could lead to the homepage. I understand that there is the 'Exchange' button that lead to a homepage, but make both work the same would not be a problem.
Other not very significant thing is that I wish the font size for the amount and address is bigger, the current size is ok, but bigger would be better.
At the bottom of the page, last section before the footer, there is numbers and currencies, I am not sure what that is, but if I would guess, it might the latest transaction processed, but I am not sure what is that, so my suggestion is to give tittle or just small text at the top of it what is that actually.
That's all for the Interface.
About the Transaction ExperienceSo, I am about to swap Litecoin to Bitcoin, I initially want to use Lightning Network then there is a tick box 'Open a Channel', I checked it.
Then after I click exchange, there is a warning, about additional fees of 0.00001, I didn't know about it beforehand.
I think there are some people like me, that doesn't know requesting a node channel would require additional cost, I think it will be better if this was written on the checkbox explanation.
After I read that warning, I was trying to cancel the transaction, but I don't know how and I can't find any instruction on doing it. I worries in the possibility that if I just open a new transaction with the same address without checking the open node channel, it will still be considered as the previous transaction in which I requested node channel and I will be charged with additional fee.
I think there will be other possible scenario in which your customer mistakenly input the wrong refund address, or the transaction amount. If there is any way to cancel the transaction then I guess it's not easily found so I cant find it. If there is noway to immediately/intentionally cancel the transaction request, then I guess you could explain how long is the timespan before a transaction request is expired so users can request different transaction with the same address.
After that I choose to use different address that is not a lightning network, so just Bitcoin network, I choose the Medium confirmation time with 0.00008486 BTC fee, and it's fast enough for me, without any problem whatsoever.
So for the transaction is overall well, it's fast enough for almost for everyone I think. Not instantaneous like when swapping on other exchange, on other exchange we still need to wait for withdrawal confirmation by the exchange and then network confirmation which could be much longer, and the risk of those exchange holding our funds for whatever reason. Not to mention that eXch doesn't required any document. For me, and I think many people that don't do daily trading and speculating on crypto, the limited cryptocurrency supported is not a problem.
The final verdict for me, I would use this exchange again, and will recommend this to others.