Your website seems to take so long to download. I tried visiting it and all I see are those spinning dots for over 5 minutes. Do you happen to geo-block certain locations?
Secondly, my suggestion is that you alert the users who registered on your platform via email about the new changes and also increase the time frame to at least a month. 2 weeks is surely a short period of time for everyone who might be having money there to get notified, let a lone see the announcement here on Bitcointalk.
Also display a small temporary banner on your website about the new changes for your visitors.
Thank you for your feedback and suggestions; we truly appreciate it. Let me address your concerns one by one.
Firstly, we do not impose any geo-blocking restrictions. The issue you experienced with loading might be related to your local connection or a temporary network hiccup. However, we’ll look into this on our end to ensure everything is functioning smoothly. If the problem persists, please don’t hesitate to share more details so we can assist further.
Regarding the notification about delisting a coin, we’ve sent personalized email alerts to all users holding the affected coin in their accounts. Additionally, this announcement has been published on our website and shared across all our official social media pages to ensure maximum reach.
It’s also important to note that even if someone misses the suggested timeframe to trade or withdraw their coins, those assets will remain safe in their account. Users can withdraw them at any time, as there are no restrictions or deadlines for this.
As for your suggestion about a temporary banner on the website, that’s a great idea, and we’ll certainly consider implementing it for future announcements to improve visibility for all visitors.
Thank you again for taking the time to share your thoughts—it helps us improve and better serve our community.