Fair Warning: I've posted on a few other forums, but seems like this is one that Fairlay actually responds to, so apologies if you've already seen
I’ve been an established user of Fairlay for the last 7 months, VIP level 5, and have generally had a great relationship with them (even reporting bugs several times and also suggesting site improvements that were implemented)
Around 12 days ago, I submitted a deposit and it was not credited to my account, I had been using the site consistently day to day for the months prior. I reported the issue and what seemed to be a bug, eventually they said that my account was flagged.
My coin is all legit, never used a dark site in my life, I always bet so no question of money laundering (the only scam I’ve seen reported was bc someone was depositing and not betting), and no funny business in terms of betting. Also my most recent deposit was straight from an exchange so, I know specifically there’s nothing wrong with that deposit. Additionally, it feels especially questionable as they could have warned me before I deposited and locked up my money if my account was flagged, this way it looks like they intentionally were trying to wait for a next deposit.
They stopped responding to me over a week ago, and they’ve never told me what I’m getting flagged for, which is the worst part. All was said was that an “external party” flagged my account. That in itself is questionable, how could a third party even be involved? I’ve been patient, I’ve offered to help, and I’ve done everything they’ve asked (they asked for a number to reach me). I hate blasting them, and have waited a long time to do so to give them a fair chance, but it’s looking increasingly like nothing is happening so I’m trying to lever pressure for at least a response or explanation.
Any help or advice would be greatly appreciated. I am so very confident that I did nothing to violate their terms and conditions, and they seem to be violating clauses in their t&c and faqs themselves
Well you say they "respond here", so where is their official thread? Usually most gambling sites open their own official thread. I did a quick search for Fairlay here in the Gambling area but nothing came out, what is the name of their site again?
Do try, in fact, remove; any copies of this post. If you have done cross-posting, you might get yourself in trouble with the forum. Stick to a single post about this matter in a single place. Maybe here or in Gambling Discussion if this is a gambling site. Otherwise service discussion i think. Cross posting not only does not make your message more read, it might in fact trigger mod reaction and you will get the opposite effect. Don't say sorry, just don't do it, you already know its bad.
I would also like to know why you are flagged and what "third party" system is in place for flagging people. Authorities? Is there a database somewhere of stolen coins exchanges and casinos are diligently checking funds against?