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Topic: Fixedfloat is scamming me for 8000+ EUR IMPORTANT PSA! - page 3. (Read 1320 times)

legendary
Activity: 3290
Merit: 16489
Thick-Skinned Gang Leader and Golden Feather 2021
As far as I know Orangefran has written guarantee and protection from your funds being stolen by fixedfloat exchange, if you used them,
I assume that guarantee only applies when you use their referral link. But even then, it's not worth much:
Currently we compensate up to 2k USD per trade with FixedFloat ~. Note that with the exception of an exit-scam our compensation maxes out at 10%
legendary
Activity: 2212
Merit: 7064
Cashback 15%
Both steps were done on 29th fully and they are still staling with release of funds customer send them reminder and i've contacted bestchange and orangefren who are willing to help but still waiting answer from both
Interesting that you mentioned this.
As far as I know Orangefran has written guarantee and protection from your funds being stolen by fixedfloat exchange, if you used them,
but they also have clear warning that  fixedfloat may freeze your coins and ask you a bunch of questions:



I don't think this should be considered as a scam, but orangefren should help speed up things and resolve this issue.
As for fixedfloat partners aka other exchanges, they can literally say any address they want as blacklisted without providing any proof  Tongue
legendary
Activity: 2506
Merit: 1398
Yes, I'm an asshole
Not trying to defend OP, but....



8000 EUR for website is nothing
This is exactly what makes your story so hard to believe. Earlier you wrote this:
i think i will be first guy who killed himsef over being blocked his own money my luck is really fucked up i got job after 2 year being unemployed worked always below developler average payment
It doesn't sounds like the regular payment for this is €8k. If "it's nothing", you wouldn't talk about killing yourself over losing payment for a week.

Don't quote long posts.

It seems there is a small misunderstanding here due to OP's lack of punctuation mark and English is not his native language, or so I assume. The suicide statement aside, as I think that's him being dramatic, I believe his statement should read like this,

It would at least take you some weeks to receive second payment, right? Because you were doing 8000+ Euro job, it would at least take one week, minimum. Didn't you really notice that your wallet wasn't filled the next day? Did you really that blindly decided that it would 100% be sent to your wallet? And only noticed it on 2nd transaction? C'mon man.

It's explained on the snippet of his complaint on best exchange [re-uploaded below]. He saw that it's completed, and as this is not the first time he use FF, he thought everything is good and didn't bother to do anything and proceed with the work.


https://i.ibb.co/HdZ4swM/x8.png
newbie
Activity: 14
Merit: 0
Anyone who wants to ask me question is free to do so by listing it but at moment guys i am very worried that my customer sent so much of his KYC details and now they are not replying for so long...this is extremely suspicious behavior

8000 EUR for website is nothing
This is exactly what makes your story so hard to believe. Earlier you wrote this:
i think i will be first guy who killed himsef over being blocked his own money my luck is really fucked up i got job after 2 year being unemployed worked always below developler average payment
It doesn't sounds like the regular payment for this is €8k. If "it's nothing", you wouldn't talk about killing yourself over losing payment for a week.

Don't quote long posts.


8000 EUR for website of that capacity for customers budget is NOTHING to me is LIFE CHANGING AMOUNT i am happy to  answer you all questions regarding what work i did if you list it like
1
2
3
4

but as i say currrentl even after completing KYC and i am delivering whole KYC proccess in full to public fowarded by my customer

Step 1:

Hello,

As we said before, we offer KYC only in order to reduce the risk when unfreezing the order. This is fully consistent with the Terms of Service:
7.9. In some cases, when, for objective reasons, the user cannot provide sufficient evidence of the source of the funds received, as well as in the case of the sender's personal acquaintance with the alleged criminal who sent the funds to the User, as an exception, the User may be asked to undergo identity verification.

We also reported that we will be able to provide your data for communication only at the official request of law enforcement agencies for this transaction.

We do not share data with third parties, this is a violation of the Privacy policy. You can also find out how we store and processing data in the Privacy policy:
https://fixedfloat.com/en/privacy-policy

Verification takes place in two stages. First we need to get a scan or photo of your identity document.


Best regards,
FixedFloat team.


Step 2

Hello,

Please send a video recording where the order page is open on the screen in the background, we can see your face, and you with your identity document in your hand pronounce your full name, the order ID and confirm that you have sent the funds for this order.




Best regards,
FixedFloat team.


Both steps were done on 29th fully and they are still staling with release of funds customer send them reminder and i've contacted bestchange and orangefren who are willing to help but still waiting answer from both

Synchronice

Which exchange do you use that charges you high transaction fees? I just calculated and 0.2 BTC to XMR via fixedfloat results in 51.529 XMR while on Binance that results in 51.652 XMR. XMR withdrawal fee is 0.0001 XMR either that equals 0.0167 USD. You would actually save $30 if you were about to use centralized exchanges. I haven't checked decentralized ones but it will be nice to hear which particular exchange you are talking about that you were going to use but had way too high fees.

Iam not sure what are you asking me here exactly but if its why i used fixedfloat it's simple i use it for long time as i said if someone pays in high fee coin i exchange it for low fee coin and they are fastest exchange generally others stale with confirmation required to exchange efor other tokens i am not sure but someone said that on my transaction i pay like 0.40 cent thats not true on my electrum it gives warning when transaction passes 30% and i am poisitive i calculated it would cost me so much instend i used fixedfloat to sawp it


It would at least take you some weeks to receive second payment, right? Because you were doing 8000+ Euro job, it would at least take one week, minimum. Didn't you really notice that your wallet wasn't filled the next day? Did you really that blindly decided that it would 100% be sent to your wallet? And only noticed it on 2nd transaction? C'mon man.

Exactly i recieved first payment and as you say it says Completed i didn't bother i worked 12h a day just on this website after finishing MVP(Minimal visible product) i've requested second payment keep in mind customer previously saw my work that my friend on discord shared him and i was vouched  full conversation you guys can freely reada once i share all evidences i shared with fixedfloat,and since fixedfloat nver gave me issues before i just trusted the statemant and went with my work and when making final order  when i opened monero wallet(please notice its my first time using it) i saaw 0 balance told my friend who is little more experienced in cryptos he responded that monero sometimes desyncs or something like that coin and that i should pick new remote node and rescan balance in meantime i gave wallet to new address customer paid and after waiting for some time it said completed and i rescaned wallet few times anad money was missing so i contacted fixedflot you have statemant that answers this in first email and in bestchange
unfortunately i blindly trusted fixedfloat

legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
I think the distinction has been made between the fact the OP had his funds unfairly frozen under the most dubious of excuses by Fixedfloat against the fact he seems to have received a generous payment for the website from his client. At worst case scenario, if the OP did not make the website or if there was something else going on, it still did not make it right for Fixedfloat to steal the funds.

Fixedfloat has to take measures now to repair the damage otherwise their reputation will never recover.

Fwiw, 8k for a website he coded from scratch isn't unbelievable depending on the type of website he worked on. I know for a fact that websites can go for as much as a million dollars depending on the complexity of the project. We are missing the point here, I don't think it matters why he got the 8k and what it was for, what matters is that Fixedfloat froze the poor mans funds and isn't returning them back like they should do.
member
Activity: 514
Merit: 72
Crypto - Fiat Exchange
Fwiw, 8k for a website he coded from scratch isn't unbelievable depending on the type of website he worked on. I know for a fact that websites can go for as much as a million dollars depending on the complexity of the project. We are missing the point here, I don't think it matters why he got the 8k and what it was for, what matters is that Fixedfloat froze the poor mans funds and isn't returning them back like they should do.
hero member
Activity: 854
Merit: 772
Watch Bitcoin Documentary - https://t.ly/v0Nim
I'm a developer, I provide a service and I get paid for it, a guy approached me for a website, and I did the website for him, and instead of receiving funds to my btc wallet then sending it again to exchange where the transaction fees are way too high, I decided to exchange it directly to xmr because I wanted to hold some xmr as  a long term investment.
Which exchange do you use that charges you high transaction fees? I just calculated and 0.2 BTC to XMR via fixedfloat results in 51.529 XMR while on Binance that results in 51.652 XMR. XMR withdrawal fee is 0.0001 XMR either that equals 0.0167 USD. You would actually save $30 if you were about to use centralized exchanges. I haven't checked decentralized ones but it will be nice to hear which particular exchange you are talking about that you were going to use but had way too high fees.

he sent it in two transactions one before the work started and one after, I didn't notice at the time, but after I finished the work I found out that fixedfloat are freezing my money and the reason is they believe it was obtained by criminal means! so I contacted, and:
It would at least take you some weeks to receive second payment, right? Because you were doing 8000+ Euro job, it would at least take one week, minimum. Didn't you really notice that your wallet wasn't filled the next day? Did you really that blindly decided that it would 100% be sent to your wallet? And only noticed it on 2nd transaction? C'mon man.


At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.

We work all over the world, based in the Seychelles.

Which law enforcement agencies are in touch with you? Also, where is your office? In Seychelles? Is it an African startup? Can I visit you in the office? Since you want to know your customer, your customer has a right to know their service provider.

Current state you have to check in box becuse they know it wont pass if you dont agree (becuse they know there was loophole that they need to patch)

https://i.ibb.co/9HbX74B/fixedfloatscam.png
 (I DIDNT CONSEST TO ANYTHING)

When i made exchanges it was like this

https://i.ibb.co/Gsq0qfh/fixedfloatscam2.png

You can check archive.org on 1 january to confirm this

https://web.archive.org/web/20240101102027/https://fixedfloat.com/
This is 100% right, it's ridiculous when users don't have to mark box checked and then company enforces their own policy on them.


There are so many huuuuuuge quotes, it's very hard to read all of them and many will miss the important aspects of the story. To be frank, I got tired and bored reading them. OP please answer to my quotes.
legendary
Activity: 3290
Merit: 16489
Thick-Skinned Gang Leader and Golden Feather 2021
8000 EUR for website is nothing
This is exactly what makes your story so hard to believe. Earlier you wrote this:
i think i will be first guy who killed himsef over being blocked his own money my luck is really fucked up i got job after 2 year being unemployed worked always below developler average payment
It doesn't sounds like the regular payment for this is €8k. If "it's nothing", you wouldn't talk about killing yourself over losing payment for a week.

Don't quote long posts.
newbie
Activity: 14
Merit: 0
even after completing whole KYC and providing gruesom things fixedfloat asked my customer guess what they aren't replying now and just ignoring everything.
newbie
Activity: 14
Merit: 0
legendary
Activity: 2506
Merit: 1398
Yes, I'm an asshole
[...]
Quote
5. Oh, wow! All of it? But I thought you send him a screenshot of analysis that shows the tainted money from darknet is just 2.2%? With 3.1% at best if we consider everything shady as "tainted"? Tsk... tsk... tsk... now now, which one of your employee published that analysis and which one of you is lying?
There are various services for analyzing cryptocurrency funds. Our partners use exclusively analysis services that are used by law enforcement agencies around the world. There are only a few companies that are able to effectively accurately determine the direct connection of funds with an illegitimate source.
We do not use services whose data can be accessed by anyone, as the publicity of the data plays in favor, including for criminals.


As predicted, this turns into a cluster of messy quote. Again, learn how to quote. You have sophisticated system [or so it seems] and --I believe-- a powerful tech team, one of them can look into this forum and teach you how quoting works. It's very simple, he won't need more than few seconds.

I am tabling other, simpler, things for now [point 1-4] and focus on point number 5. You're saying the analysis you use now came out with a result that 100% of the fund is dirty? Who provide the initial analysis, again? The one with mere 3.1% [at best]? Such an astronomical difference, don't you agree? You sure the analysis given by your partners are the valid one and not a false positive?



[...] If certain addresses are "criminal", and you happen to know about it, why don't you publish a list? [...]

This, I can help answering for them. They've been asked about this on an older thread where they're --similarly-- being questioned quite thoroughly, though their answer is not satisfactionary and, when pursued further, they went full Avatar Aang.

Of course, we will not publish the blocking list, since we do not cooperate with cryptocurrency scammers and thieves, we treat them extremely negatively and believe that they bring huge harm to the entire crypto community. Many of our employees have also been hacked and caught in fraud before, so we are well aware of how difficult it can be to recover lost funds.
[...]

[...]
The publication of our blocklist will provide information to criminals that their crime is known, and will help in their laundering. We will not assist criminals in any way. Honest users will be able to provide the necessary data if they have deleted this data purposefully.
legendary
Activity: 3290
Merit: 16489
Thick-Skinned Gang Leader and Golden Feather 2021
he sent it in two transactions one before the work started and one after, I didn't notice at the time, but after I finished the work I found out that fixedfloat are freezing my money
So you got partially paid up front but didn't check it before you did all the work? I find this hard to believe (and incredibly dumb). Trusting an anonymous website with a large amount of money at once was dumb too. You could have made several smaller exchanges, to reduce the risk of selective scamming freezing your money.

i think i will be first guy who killed himsef over being blocked his own money my luck is really fucked up i got job after 2 year being unemployed worked always below developler average payment and finnaly when i got experience and start to get reputation i get fucked on my first big payment job
This makes your story about earning €8k in a week even more difficult to believe.

I Needed to force customer that i will not make any updates or maintain website as per deal if he doesn't contact them
So far for your "reputation". If your customer paid to the Bitcoin address you gave him, he's done his part. You're now showing to be an unreliable business partner by changing the deal you made after you were paid. Your customer can't help that you used someone else's address.

Customer has much of rich clients
my customer and forcing him to tell where his funds came from which again he is doing trading signals and they pay him/tip him if signal is correct
That's another thing: this whole "signals" business is very shady. I've seen spam for it countless times, and I bet it's abused for pump and dump schemes too.
This story smells.

We need the following information from you, as the sender of funds for the order:
1. How do you find customers or do they find you?
2. What kind of services do you provide? Send us your service announcement (screenshot or link to your ad).
3. Where do you communicate with customers?
The more I read about this case, the more I think there's more to it.

We received information from partners that the funds at the address were obtained through criminal means.
Which "partners"? Be specific.

I have asked OP for txID
It's in his screenshots:
842005fb2433d12308d94b0c492bd950ad0aa53ce33aa9a6ff3aa53934ec80f1 and cfcfcdfd29ccd5bb0aaf852076ab9fdd22895d9474c88f84add7f61c53866b73

Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service.
Following the above transactions, it looks like you've "mixed" OPs funds with other funds and consolidated them into bc1qns9f7yfx3ry9lj6yz7c9er0vwa0ye2eklpzqfw. Aren't you concerned that those funds you deemed criminal are now in your own address, meaning anyone that receives Bitcoin from your exchange now receives some of those criminal funds? It shows once again that "taint" is only made-up BS.

Since the OP is not the sender of the funds, he has nothing to do with the funds sent to us.
You're omitting the fact that OP initiated the exchange on your website. Of course he has something to do with it.

At the moment, the funds are frozen, and no operations are being carried out with them.
That's a lie, as pointed out above.

2. OP's employers are still on the hook for paying him the owed amount.
OP gave his customer a Bitcoin address to pay to. They paid.

we must make sure that the funds were received in an honest way
And there's the problem with "taint" again: what's legal in one place, may be illegal in another. You're not even sharing which jurisdiction applies. Depending on where you are gambling or prostitution can be perfectly legal or a crime. Now who's going to judge who's "honest"?

After everything they are asking my customer to undergo KYC procedure which he AGREED ON now watch them ask him his mother birth certificate
Say what? It sounds a lot like data mining from an anonymous guy who's hiding in a tax paradise.

Quote
We do not practice KYC verification, as we value the anonymity of our customers, but since in this case the risk of exchanging or returning these funds is high for our service, we can make an exception. At the official request of law enforcement agencies for this transaction, we will be able to provide your data for communication.
@fixedfloat: can you confirm the above 2 statements (mother's birth certificate and law enforcement request) are true? I'm especially curious which law enforcement agency allows you to refund stolen funds in exchange for his mother's birth certificate.

Our partners use exclusively analysis services
You mean the companies that sell this "service" and turned the notion of "taint" into a business model? The companies who's sole existence depends on people buying into the "Bitcoin isn't fungible" attack?

What do you mean when you say you're "partners" with "analysis services"? I can imagine you buy their "service", but if you're "partners", does that mean you provide them with data too (maybe an overview of all exchanges ever carried out on your platform)?

We receive information about thefts and fraud from our partners (other exchanges and cryptocurrency services) and victims who contact us. All evidence is carefully considered.
Great! So let me ask again: have you contacted the "partner" or the victim to tell them the joyful news that you found back their stolen money?



@fixedfloat: please use the quote button instead of bold font inside a quote, and read the forum rules (edit your post instead of posting 4 times in a row).



I spend quite a lot of time digging through all posts and data for this case. TL;DR: OP's story sounds shady, and fixedfloat lied about freezing OP's funds.
member
Activity: 514
Merit: 72
Crypto - Fiat Exchange
@Fixedfloat, I didn't want to go too deep into this but I once had a good amount of money stuck with Changelly and I made them give it back, I know what feelings OP must be going through right now so for that reason, READ THIS CAREFULLY!

YOU ARE NOT ALLOWED TO HOLD OP'S FUNDS HOSTAGE, YOU ARE ALLOWED TO REFUSE YOUR SERVICES TO THEM AND RETURN THE FUNDS TO THE ORIGINATING ADDRESS!


You have frozen those funds because you want to, not because you are required by law or by a law enforcement agency. You say you are based in Seychelles, let's just assume for a second that you have a company registered there, Seychelles DOES NOT have a crypto operating license nor do they have a legal framework in place regarding cryptocurrencies, all you need is to create a company and without any extra licenses you can operate as a crypto exchange. THAT MEANS THAT YOU ARE NOT REQUIRED BY THEIR LAW TO FREEZE ANY FUNDS, whether your partner marks said funds as illicit or not!

It is very clear to me that you are holding OP's funds because YOU WANT TO, not because you are required to do so by any institution. In cases such as yours, where YOU DO NOT verify a users ID, YOU MUST return the funds.


legendary
Activity: 2534
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Top Crypto Casino
You have not received any request or notice from any law enforcement agency yet you have confiscated the funds because maybe someone 18 months from now will request it? Can you understand how ridiculous that sounds?

You are never going to be asked to pay any fine from  any law enforcement agency because you are not registered in any jurisdiction, you remain anonymous. Why are you conducting KYC on the customer of the OP if the funds are allegedly stolen and you will not return them regardless?

Anyone has the opportunity to apply to law enforcement agencies with a statement on the retention of funds. We respond to all requests from law enforcement agencies and provide a detailed answer about the reasons for the freezing of funds.

In the practice of cryptocurrency services, there are cases when even projects with mandatory KYC were recognized as accomplices to crimes and were subjected to at least fines, and at most sanctions, which in principle means the complete closure of the project. We are not interested in this, so we are ready to protect our own interests, trying to continue to provide the same level of quality services to our customers.

copper member
Activity: 279
Merit: 13
Fixedfloat: who are the "partners" you mentioned? Who decides based on what criteria which Bitcoins are good or evil?
Bitcoin is fungible, attacking it's fungibility is attacking the fundamentals of Bitcoin.

LoyceV: read everything here.
We receive information about thefts and fraud from our partners (other exchanges and cryptocurrency services) and victims who contact us. All evidence is carefully considered.

At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.

We work all over the world, based in the Seychelles.
In this situation it appears that you are maintaining a win-win situation for yourself. You have withheld someone's hard earned money by showing your power, if you think there is a problem with this fund then why not refund it to the same address instead of keeping this fund. You keep the funds in your wallet and ask the OP for one document after another, I don't think there is any need for these. I would say those who run this kind of business and harass customers should be avoided, everyone should refrain from using Fixedfloat, they make such a scene with customer's funds which harass customers and keep their funds withheld on various pretexts.

The law enforcement agencies excuse is now being used the most, would you please confirm which law enforcement agencies are actually complaining to you that this fund is involved in any criminal means.
We receive dozens of requests a day from law enforcement agencies in a huge number of countries. All requests are sent from official email addresses (which, of course, are checked) by law enforcement agencies, contain signatures and seals.

Have a look at the terms of service, it goes to the extremely impracticable extent to state in Section 19 Disputes Resolution (19.1): All disputes and disagreements that might arise from these Terms shall be resolved by means of negotiations.

There is zero recourse available for any customer/client to seek a legal dispute. They have not stated which country they will allow jurisdiction in the event there is litigation and for those very same reasons they cannot confiscate $8000 from the OP under dubious and deliberately worded terms and conditions of using their platform.

No government agency is going after them or will go after them if they return the funds to the OP but they are portraying themselves as a law abiding entity yet they themselves are not even registered as a company/LTD/LLC in any jurisdiction therefore they are claiming they are in the Seychelles is an attempt at a smokescreen.

OK, so based on this information I come to two conclusions:

1. Absolutely nobody should be using FixedFloat. The BTC taint analysis should be conducted before they send funds to the "main address." This way, the funds can simply refunded to the sender if they are found to be unacceptable according to their standards. What FixedFloat is doing is a bad business practice.

2. OP's employers are still on the hook for paying him the owed amount.
Anyone has the opportunity to apply to law enforcement agencies with a statement on the retention of funds. We respond to all requests from law enforcement agencies and provide a detailed answer about the reasons for the freezing of funds.

In the practice of cryptocurrency services, there are cases when even projects with mandatory KYC were recognized as accomplices to crimes and were subjected to at least fines, and at most sanctions, which in principle means the complete closure of the project. We are not interested in this, so we are ready to protect our own interests, trying to continue to provide the same level of quality services to our customers.
newbie
Activity: 14
Merit: 0
They stated in an earlier post they do not operate a KYC policy. If your customer is undergoing KYC with them, they will still never release the funds unless they ask you for your ID too.

What I do not understand is why would you or your customer go through a KYC procedure with an anonymous exchange that you do not even know where it is based, where their head office is located and the name of any person you can serve legal papers on? Why give them private details such as ID documents when they could easily sell them on to criminals (or use them themselves for criminal activity)?

The other question that comes to mind is the obvious one: if they claim the funds originated from criminal activity, they will never release the funds regardless of what KYC is followed. I agree, they are putting you through this to punish you for bringing their shameful conduct to our attention.

After everything they are asking my customer to undergo KYC procedure which he AGREED ON now watch them ask him his mother birth certificate to be sure that he is born and it's not alien just to not release my money guys after sending so much evidences they are doing this just to let you know guys what they are doing watch this case extremely close they are doing revenge for us whistleblowing on their company


Not just that i am delivering mail in full that my client recieved

Hello,

We need to get concrete direct evidence of receipt of funds. Due to circumstances, we can offer you verification.

Based on the Terms of Service:
7.9. In some cases, when, for objective reasons, the user cannot provide sufficient evidence of the source of the funds received, as well as in the case of the sender's personal acquaintance with the alleged criminal who sent the funds to the User, as an exception, the User may be asked to undergo identity verification.

We do not practice KYC verification, as we value the anonymity of our customers, but since in this case the risk of exchanging or returning these funds is high for our service, we can make an exception. At the official request of law enforcement agencies for this transaction, we will be able to provide your data for communication.

Are you ready to go through identity verification to unlock the order?


Now they are punishing me for posting this everyhwere by staling with an answer guys really FOCUS on this since my client and me have nothing to do with any crimes and we provide evidence and even  agreeing to KYC just to get money released for me becuse i have nothing at amoment and THEY ARE PUNISHING ME FOR LEAKING EVERYTHING TO COMMUNITY now they stale with replys cleints is waiting for 3hours now with me i am begging him to stay awake
legendary
Activity: 2534
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They stated in an earlier post they do not operate a KYC policy. If your customer is undergoing KYC with them, they will still never release the funds unless they ask you for your ID too.

What I do not understand is why would you or your customer go through a KYC procedure with an anonymous exchange that you do not even know where it is based, where their head office is located and the name of any person you can serve legal papers on? Why give them private details such as ID documents when they could easily sell them on to criminals (or use them themselves for criminal activity)?

The other question that comes to mind is the obvious one: if they claim the funds originated from criminal activity, they will never release the funds regardless of what KYC is followed. I agree, they are putting you through this to punish you for bringing their shameful conduct to our attention.

After everything they are asking my customer to undergo KYC procedure which he AGREED ON now watch them ask him his mother birth certificate to be sure that he is born and it's not alien just to not release my money guys after sending so much evidences they are doing this just to let you know guys what they are doing watch this case extremely close they are doing revenge for us whistleblowing on their company
newbie
Activity: 14
Merit: 0
After everything they are asking my customer to undergo KYC procedure which he AGREED ON now watch them ask him his mother birth certificate to be sure that he is born and it's not alien just to not release my money guys after sending so much evidences they are doing this just to let you know guys what they are doing watch this case extremely close they are doing revenge for us whistleblowing on their company
hero member
Activity: 1694
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We cannot exchange or refund funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must make sure that the funds were received in an honest way
After blocking the customer's funds, such statement will not be of any benefit. You have repeatedly said that these are funds of criminal means, but so far you have not said anything clearly about how you have identified this fund and who has alleged that this fund is involved in crime. Keep this in mind you are dealing with bitcoins so don't block someone's funds with different tags, this will harm your business. I think the bitcointalk community should not use your exchange and never support you. Because this happened to the OP today, the next day something like this could happen to others.
hero member
Activity: 1643
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LoyceV on the road. Or couch.
Fixedfloat: who are the "partners" you mentioned? Who decides based on what criteria which Bitcoins are good or evil?
Bitcoin is fungible, attacking it's fungibility is attacking the fundamentals of Bitcoin.

LoyceV: read everything here.
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